3,768 customer experience manager jobs at 1,327 companies in Webster, MA
2w
Save
Mark Applied
Hide
Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
2d
Save
Mark Applied
Hide
Customer Experience Manager
Somerville or Reston
$60k-$68k/yr HybridFull Time
1+ YOEBachelor's degree in a relevant field and 1+ year in customer support or customer-facing work. Requires strong communication, problem-solving, relationship-building, cross-functional collaboration, and customer-centric skills.
CRM, email, Salesforce, GetFeedback, API, Elasticsearch, Python
2d
Save
Mark Applied
Hide
Customer Experience Manager
Walpole, Massachusetts, United States
$20/hr OnsiteFull Time
2+ MgmtHigh school diploma or equivalent, 2+ years of management experience, strong communication and multitasking skills, creative thinking, and ability to work flexible retail shifts.
3d
Save
Mark Applied
Hide
Supervisor - Customer Experience
East Longmeadow, Massachusetts, United States
$52k-$54k/yr HybridFull Time
8+ YOEBachelor's degree in business, chemistry, biology, or related field; 8 years of client services experience or equivalent education, training, and experience. Requires relationship management, customer service, communication, and team development skills.
2mo
Save
Mark Applied
Hide
Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations management, 2+ years managing teams, Bachelor's in a related field, experience leading cross-functional initiatives, change management, building PM frameworks, stakeholder influence, and data-driven prioritization.
2mo
Save
Mark Applied
Hide
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
Save
Mark Applied
Hide
Customer Experience Coordinator
Attleboro, Massachusetts, United States
$17-$18/hr OnsitePart Time
1+ YOE0.5+ MgmtMinimum 1 year retail and 6 months leadership experience. Flexible availability including nights and weekends. Strong merchandising, multitasking, communication, organizational skills; ability to train associates and handle customer issues.
POS
3w
Save
Mark Applied
Hide
Director, Customer Experience
Brighton, Massachusetts, United States
$130k-$150k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred),10+ years progressive health plan/member experience with team leadership, managed care grievances/appeals, billing/enrollment, CRM/telephony/portal oversight, ability to obtain U.S. government security clearance, authorized to work in the U.S.
3w
Save
Mark Applied
Hide
Customer Experience Lead - Full Time
Manchester, Connecticut, United States
$18/hr OnsiteFull Time
Deliver excellent customer service, lead and coach associates, support front-end operations, strong communication and problem-solving; 1+ year retail experience preferred; flexible to work nights/weekends/holidays.
4w
Save
Mark Applied
Hide
Principal Customer Experience Partner
Johnston, Rhode Island, United States
HybridFull Time
Enterprise experience in customer experience, transformation, service design, and stakeholder influence; bachelor\u0002s degree required, master\u0002s preferred; strong analytical and storytelling skills.
2w
Save
Mark Applied
Hide
Customer Experience Team Lead
Windsor, Connecticut, United States
$24-$30/hr HybridFull Time
2+ YOEHigh school diploma/GED, 2 years customer service experience (1 year as WM CSR preferred), proficiency in Microsoft Office, strong verbal/written skills, typing and multitasking, able to handle escalations and meet performance standards.
Microsoft Office
1w
Save
Mark Applied
Hide
Customer Experience Communications Operations Manager
Boston or San Francisco
$130k-$165k/yr HybridFull Time
8+ YOERequires 8+ years in customer communications operations, incident or change management, or comparable B2B SaaS operations; dashboarding, process design, editorial judgment, regulated environments, and customer-stack experience.
Salesforce, Zendesk, Gainsight, SQL
3w
Save
Mark Applied
Hide
Customer Service Manager, Airport Customer Experience
Providence, Rhode Island, United States
$51k-$87k/yr OnsiteFull Time
2+ MgmtHigh school diploma/GED, experience leading frontline teams, airport customer service knowledge, strong communication, decision-making and critical thinking; ability to obtain USPS clearance and pass FAA background checks.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3w
Save
Mark Applied
Hide
Resident Experience Manager - Girard
Boston, Massachusetts, United States
$69k-$84k/yr OnsiteFull Time
Experience in property management, hospitality, or retail; customer service and sales skills; high school diploma or equivalent; valid driver’s license if role requires vehicle use; computer literacy and strong communication.
3w
Save
Mark Applied
Hide
Resident Experience Manager - Girard
Boston, Massachusetts, United States
$69k-$84k/yr OnsiteFull Time
Experience in property management, hospitality, or retail; customer service and sales skills; computer literate; valid driver\u0019s license when operating a vehicle; flexible schedule including weekends.
2mo
Save
Mark Applied
Hide
Director, Customer Experience & Scaled Success
Boston, Massachusetts, United States
$116k-$215k/yr HybridFull Time
8+ YOE8-10+ years in Customer Success/Experience, lifecycle programs, and scalable engagement systems; strong cross-functional leadership and data-driven mindset.
2w
Save
Mark Applied
Hide
VP, Product Payments Experience & Customer Loyalty
Boston, Massachusetts, United States
$250k-$300k/yr HybridFull Time
15+ YOE5+ Mgmt15+ years product management with 5+ years leading at VP level; deep payments and global market experience; expertise in conversion optimization, loyalty programs, analytics, AI-enabled product development, and executive leadership.
Amplitude, Mixpanel, Looker, Tableau, Figma, Jira, Confluence
1mo
Save
Mark Applied
Hide
Customer Experience Lead (Keyholder) - Boston
Boston or Brooklyn
$26-$30/hr OnsiteFull Time
2+ YOE2+ years retail/customer-facing experience; flexible hours including evenings, weekends and holidays; strong communication, problem-solving, organization, and coaching skills; luxury/consignment retail preferred.
Google Suite, Salesforce, Mac iOS
2w
Save
Mark Applied
Hide
Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
1w
Save
Mark Applied
Hide
Sr. Manager, Digital Experience
Waltham, Massachusetts, United States
$214k-$225k/yr HybridFull Time
7+ YOEBachelor's degree and 7+ years developing website strategy and digital customer experiences. Requires SEO, GEO, analytics, personalization, CMS, agency management, and cross-functional leadership experience.
Drupal, Adobe Experience Manager, Sitecore, HubSpot CMS, Google Analytics 4, Google Search Console, Google Tag Manager, Ahrefs, SEMRush
Explore Jobs