59 customer support lead jobs at 42 companies in Webster, MA
1mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
3w
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Support Lead Part Time
Vernon, Connecticut, United States
$17/hr OnsitePart Time
1+ YOEHigh school diploma, 1+ year management experience, strong communication, multitasking, ability to lift up to 25 lbs, flexible schedule including nights and weekends, must be 18+.
cash register, Zendesk
1mo
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Integrated Logistics Support Lead (ONSITE)
Marlborough, Massachusetts, United States
$87k-$165k/yr OnsiteFull Time
5+ YOEManage ILS team, lead proposal ILS content, apply ILS engineering concepts, provide design influence for supportability, and support customer interface; U.S. citizenship and active DoD Secret clearance required.
3d
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Team Lead, Payment Experience, Americas (Customer Support)
Boston, Massachusetts, United States
$55k-$65k/yr HybridFull Time
4+ YOERequires 4+ years in customer support, informal leadership or mentoring experience, strong English communication, analytical skills, CRM and Microsoft Office familiarity, and payment-related experience preferred.
Microsoft Office, CRM, Zendesk, Google Workspace, Looker
3w
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Customer Experience Lead - Full Time
Manchester, Connecticut, United States
$18/hr OnsiteFull Time
Deliver excellent customer service, lead and coach associates, support front-end operations, strong communication and problem-solving; 1+ year retail experience preferred; flexible to work nights/weekends/holidays.
1mo
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Technical Support Specialist Team Lead
Waltham, Massachusetts, United States
$95k-$100k/yr HybridFull Time
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
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Customer Service Lead starting at $20 hourly
Manchester, Connecticut, United States
$20/hr OnsiteFull Time
Provide friendly customer service, schedule deliveries, manage payments, resolve escalated issues, support team members, and work retail schedules including nights/weekends/holidays.
CRM
2d
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Customer Onboarding Specialist
Newton, Massachusetts, United States
$60k-$66k/yr HybridFull Time
1+ YOEBachelor’s degree and 1–3 years of customer-facing experience in customer success or support, preferably with SaaS, B2B digital marketing, marketing automation, lead generation, or content marketing.
2mo
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SCE Deal Lead, Strategic Customer Engagements Public Sector
Boston or Austin or Seattle or Arlington or Atlanta or New York or Herndon or Chicago or San Francisco or Dallas
$170k-$253k/yr OnsiteFull Time
12+ YOE12+ years leading or supporting cross-functional deal teams on strategic, large, complex cloud/software deals; experience negotiating with C-level and multiple stakeholders; Bachelor's in Business/Economics/Technology/Finance or equivalent.
AWS
1mo
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Shift Lead
Waltham, Massachusetts, United States
$18-$21/hr OnsitePart Time
1+ YOE1+ Mgmt1+ year prior leadership or retail key-holder experience; fluent English; responsible for opening/closing, cash handling, inventory accuracy, customer service, and coaching team members. PTCB or pharmacy license preferred.
1mo
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Customer Success AI Operations Lead
Boston or United States
$79k-$117k/yr HybridFull Time
2+ YOE2–6+ years in CS/RevOps/Support Ops or similar; experience building AI-enabled workflows and automations; comfortable with CRM/CS/support/data systems; strong systems thinking and cross-functional communication.
Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom, Google Workspace, Claude, Claude Code, ChatGPT, Gemini, Cursor, Replit, Zapier, Make, Workato, n8n, Tray.io, SQL
2w
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Sales Lead
Boston, Massachusetts, United States
$85k-$90k/yr OnsiteFull Time
3+ YOERequires a high school diploma, 3–5 years in inside sales, sales support, project coordination, or customer service, strong customer and project management skills, and proficiency with Microsoft Office and business software.
ERP, CRM, Point-of-Sale, BisTrack, Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft Word
1w
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Lead, Part Time - Burlington Mall - MA
Burlington, Massachusetts, United States
$16-$20/hr OnsitePart Time
Retail leadership support, customer engagement, selling behavior role modeling, technology use, flexible scheduling, continuous improvement, and ability to lift up to 30 pounds.
2w
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Director of Global Customer Operations & Fulfillment
Waltham, Massachusetts, United States
$195k-$255k/yr OnsiteFull Time
15+ YOE15+ MgmtRequires 15+ years leading technical support, field service, depot, or customer logistics operations; global 3PL/4PL experience; Salesforce and JIRA fluency; technical team leadership; and a relevant bachelor's degree or equivalent background.
JIRA, Salesforce, Salesforce Service Cloud, CRM, Mean Time to Resolve (MTTR), First-Contact Resolution (FCR), Customer Effort Score (CES), 3PL, 4PL, RMA, FRU, TAT, FSE, TSE
2mo
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Lead Clinical Administrative Coordinator - Full Time -Day Shift
Medford or Reading
$20-$25/hr OnsiteFull Time
3+ YOEAssociate's degree + 3 years customer support experience OR high school diploma + 5 years customer support (with ≥2 years in healthcare). Preferred: 5 years in healthcare with staffing/scheduling experience; bilingual preferred.
3w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
4d
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Lead Bookseller - FT
Littleton, Massachusetts, United States
$22/hr OnsiteFull Time
Provides customer service, leads booksellers, maintains merchandise presentations, supports salesfloor operations, and requires book knowledge, merchandising ability, coaching skills, and flexible availability.
BookMaster
1mo
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Team Lead, Technical Services
Chelmsford, Massachusetts, United States
$75k-$88k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years service/support experience, 2+ years people leadership; coaching, conflict resolution, metrics analysis, and cross-functional problem solving; bachelor’s in computer science or related preferred.
Salesforce, Support Ticketing Systems
2mo
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Medical Receptionist Lead, Ophthalmology - Farmington/Glastonbury - Full Time
Farmington or Glastonbury
OnsiteFull Time
2+ YOEHigh school/GED and minimum 2 years medical receptionist experience. Knowledge of EPIC, Microsoft PowerPoint/Word/Excel, strong customer service, communication, HIPAA compliance, project management, and training/oversight skills.
EPIC, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Windows
2d
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Associate Manager, Customer Experience Partner Success
New York City or Seattle or Phoenix or San Francisco or Boston
$95k-$140k/yr OnsiteFull Time
4+ YOE7+ MgmtRequires 4+ years of professional experience, 7+ years managing people including managers, and a bachelor's or master's degree. Experience leading scaled support, operations, or quality functions is preferred.
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