127 customer experience director jobs at 82 companies in Wyncote, PA
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Director, Customer Experience
Radnor or Charlotte or Fort Wayne or Omaha
$97k-$176k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in customer engagement/experience,3+ years leadership,BA or equivalent,strong presentation,strategic thinking,and ability to translate customer insights to business value.
1mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
1w
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Director of Client Experience
Lincoln or Pennington or Omaha or United States
$100k-$125k/yr HybridFull Time
3+ YOE3+ MgmtRequires 3+ years leading high-volume SaaS support or client experience teams, hands-on Intercom Fin expertise, AI support-agent experience, data-driven operations, coaching, and strong product-learning skills.
Intercom, Fin, HubSpot
3w
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York City or Jacksonville or Wilmington
$170k-$300k/yr HybridFull Time
15+ YOE15+ years experience in customer experience/product/marketing leadership, people management, commercial acumen, cross-functional collaboration, budget ownership; bachelor's degree required; master's preferred.
3w
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York City or Jacksonville or Wilmington
$170k-$300k/yr HybridFull Time
15+ YOE15+ years in customer experience/product/marketing management, proven people leadership, consumer banking and card product knowledge, cross-functional collaboration, commercial acumen, bachelor's degree required.
3d
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York or Wilmington or Jacksonville
$170k-$300k/yr HybridFull Time
15+ YOE15+ years in customer, product, or marketing management; large-team leadership; consumer banking and card expertise; cross-functional risk, operations, and compliance experience; commercial and budget accountability; bachelor's degree required.
artificial intelligence
2w
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Director Patient Experience - TUH
Philadelphia, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ MgmtBachelor's required (master's preferred),3 years leadership experience in healthcare/customer service, experience with HCAHPS and OAS-CAHPS, vendor collaboration, and quality improvement.
HCAHPS, OAS-CAHPS
1w
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
1w
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Director Membership Experience- Western YMCA Family Location
Newark, Delaware, United States
$56k-$62k/yr OnsiteFull Time
5+ YOEHigh school diploma or equivalent and five years of related customer service or sales experience. Requires leadership, team development, communication, marketing, and general operations skills.
2mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
3w
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Sr. Director, Technical Customer Support
Exton, Pennsylvania, United States
HybridFull Time
12+ YOE10+ MgmtMinimum 12 years in pharmaceutical or medical device industries, bachelor’s in science/engineering required (MBA preferred), 10+ years people management, customer-facing experience, global leadership, strategic and operational execution.
3mo
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Customer Success Director
Wilmington or United States
$120k-$150k/yr RemoteFull Time
8+ YOE8+ years hands-on PBM experience with contract, pricing, and performance expertise; proven experience advising clients, managing large complex accounts, driving renewals, and influencing senior stakeholders. Remote role with travel.
1w
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
1mo
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Director of Customer Success – Semiconductor Business Unit
Hatfield, Pennsylvania, United States
OnsiteFull Time
7+ YOE5+ MgmtBachelor's degree required; MBA preferred. Minimum 7 years customer-facing experience with 5 years managerial experience. Semiconductor experience desirable. Strong leadership, project management, cross-functional coordination, and system ownership (CPQ/CRM/ERP).
CPQ, CRM, ERP
5d
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Director of Hospitality and Resident Experience for NJ-PA-MD Market
Jackson Township, New Jersey, United States
$90k-$100k/yr FieldFull Time
5+ YOERequires 5+ years of front-of-house hospitality management, culinary and plating knowledge, staff training experience, strong presentation and communication skills, and willingness to travel between communities.
standard operating procedures (SOPs)
1mo
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Director, Customer Insights & Engagement- Thoracic
Princeton, New Jersey, United States
$198k-$240k/yr OnsiteFull Time
8+ YOE8+ years in pharmaceutical analytics or market research, bachelor’s required (advanced degree preferred); experience synthesizing primary and secondary data, stakeholder partnership, and leading analytics teams.
IQVIA, SHS, AI, machine learning, advanced analytics platforms
1mo
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Director, Customer Insights & Engagement- Thoracic
Princeton, New Jersey, United States
$198k-$240k/yr OnsiteFull Time
8+ YOEMinimum 8 years in pharmaceutical analytics or market research; bachelor’s required (advanced degree preferred); experience synthesizing primary and secondary data; stakeholder management; strong presentation and team leadership skills.
IQVIA, SHS, AI, machine learning
2w
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Director of Guest Services
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE3+ MgmtRequires 5–10 years of similar hotel experience, including at least 3 years at director level; an associate or bachelor's degree is preferred.
2mo
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Director of Customer Operations & Fulfillment
Coopersburg, Pennsylvania, United States
OnsiteFull Time
15+ YOE5+ MgmtBachelor's degree in supply chain/operations/business/engineering; 15+ years post-academic experience with 5+ years in manufacturing; 5+ years building high-performance teams; Lean/Six Sigma certifications preferred.
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