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PennsylvaniaRemote · Hybrid · Onsite · Field · All Environments
PennsylvaniaRemote · Hybrid · Onsite · Field · All Environments
PennsylvaniaRemote · Hybrid · Onsite · Field · All Environments
PennsylvaniaRemote · Hybrid · Onsite · Field · All Environments
118 customer experience director jobs at 89 companies in Pennsylvania
2w
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Customer Experience Director- Mid Atlantic
Kentucky or West Virginia or Pennsylvania or Delaware or Maryland or Virginia or North Carolina or South Carolina
$172k-$287k/yr FieldFull Time
10+ YOEBachelor's degree, 10 years in biotechnology, pharmaceutical, medical device, or nuclear medicine industries, customer relationship management experience, logistics expertise, regulatory knowledge, and English fluency.
SWOT
1w
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Director, Global Customer Insights & Experience
Nashville or United States or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$138k-$230k/yr HybridFull Time
Bachelor’s degree required; master’s preferred. Requires progressive customer or employee experience leadership, insights and survey programs, analytics, journey mapping, stakeholder influence, change leadership, vendor management, and governance expertise.
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), CRM
1d
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Director Member Experience
Sewickley, Pennsylvania, United States
OnsiteFull Time
5+ YOE3+ MgmtHigh school diploma or equivalent, 5 years in hospitality, customer relations, food and beverage, events, or marketing/communications, and 3 years in leadership or management. Microsoft Office Suite and CRM experience required.
Microsoft Office Suite, Microsoft Word, Microsoft Outlook, Microsoft Excel, CRM, Salesforce
3w
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Director Patient Experience - TUH
Philadelphia, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ MgmtBachelor's required (master's preferred),3 years leadership experience in healthcare/customer service, experience with HCAHPS and OAS-CAHPS, vendor collaboration, and quality improvement.
HCAHPS, OAS-CAHPS
3w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
3d
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Director of Customer Service
Pittsburgh, Pennsylvania, United States
OnsiteFull Time
Bachelor's degree or equivalent experience; 10+ years in customer service operations and 5+ years managing large, multichannel support organizations. Healthcare, pharmacy, analytics, workforce planning, and compliance experience preferred.
CRM, Key Performance Indicators (KPIs), Service Levels (SLs), First Contact Resolution (FCR), Customer Satisfaction (CSAT), Average Handle Time (AHT)
2mo
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Customer Success Director
North Carolina or Georgia or Florida or Pennsylvania or Virginia or Kentucky or Massachusetts or West Virginia or Indiana
$129k-$226k/yr RemoteFull Time
10+ YOE10+ years in technology or enterprise account management, bachelor’s in tech/business, proven SaaS sales track record, C-level presenting, CCaaS experience preferred, proficiency with Salesforce, Gainsight, Microsoft Office.
Genesys, Salesforce, Gainsight, Microsoft PowerPoint, Microsoft Excel, Microsoft Word
3w
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Sr. Director, Digital Experience & AI
Chicago or Boston or Austin or Grand Rapids or Pittsburgh or Valhalla
$214k-$290k/yr OnsiteFull Time
15+ YOERequires 15+ years in digital experience, strategy, customer experience, digital product, or marketing leadership; enterprise program scaling, team building, AI, analytics, SEO, platforms, and executive stakeholder experience.
SEO, AEO, AI, large language models, structured data, Employee Assistance Program (EAP), Calm, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA)
1mo
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Associate Director, Experience Design SuiteLead
Pennsylvania, United States
RemoteFull Time
8+ YOE6+ Mgmt8+ years customer/user experience design in pharma, 6+ years leading teams, Bachelor’s degree, enterprise journey and omnichannel expertise, strong analytical and influencing skills, 20-30% travel.
3w
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
6d
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Director, Customer Success (SUMMIT)
Austin or Pennsylvania or New York or Illinois or Texas
$175k-$220k/yr RemoteFull Time
Requires formal people management, portfolio impact in renewals and adoption, commercial deal experience, cross-functional influence across Sales, Product, and GTM, coaching skills, and US work authorization.
1mo
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Sr. Director, Technical Customer Support
Exton, Pennsylvania, United States
HybridFull Time
12+ YOE10+ MgmtMinimum 12 years in pharmaceutical or medical device industries, bachelor’s in science/engineering required (MBA preferred), 10+ years people management, customer-facing experience, global leadership, strategic and operational execution.
2mo
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Director of Customer Success – Semiconductor Business Unit
Hatfield, Pennsylvania, United States
OnsiteFull Time
7+ YOE5+ MgmtBachelor's degree required; MBA preferred. Minimum 7 years customer-facing experience with 5 years managerial experience. Semiconductor experience desirable. Strong leadership, project management, cross-functional coordination, and system ownership (CPQ/CRM/ERP).
CPQ, CRM, ERP
1mo
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Director, Customer Intelligence & Digital Platforms
Pennsylvania or United States
$158k-$205k/yr RemoteFull Time
15+ YOE15+ Mgmt15+ years leading digital transformation and customer success platform strategy, deep expertise in AI/ML and customer intelligence, experience with Gainsight and Salesforce, Bachelor's required, Master's preferred.
Gainsight, Salesforce, CRM, Customer Data Platforms (CDPs)
1mo
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Director, Customer Supply Chain – East Region
Wilkes Barre or East Hanover or Chicago or Arkansas
$143k-$235k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in customer supply chain or related function, 5+ years managing teams, bachelor\u0002s required; experience with large retail customers, KPI delivery, SAP proficiency, VMI/CPFR familiarity.
SAP
3w
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Director of Guest Services
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE3+ MgmtRequires 5–10 years of similar hotel experience, including at least 3 years at director level; an associate or bachelor's degree is preferred.
2mo
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Senior Director Client Services
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or Ortigas or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
RemoteFull Time
5+ YOE3+ Mgmt5+ years client services experience with 3+ years at Director level, BPO/outsourcing background, experience managing high-profile/regulatory accounts, financial and operational acumen, people leadership, and ability to travel as needed.
Microsoft Excel, Microsoft PowerPoint
20h
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Director, Customer Partner - Retail
Pennsylvania, United States
$162k-$291k/yr RemoteFull Time
5+ YOERequires 5+ years running account P&Ls, retail industry experience, technology and business trend knowledge, revenue and profitability expertise, and consultative customer leadership. Bachelor's or master's degree preferred.
Microsoft, Google, Amazon, Skillsoft
5d
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Director of Rooms
Pittsburgh, Pennsylvania, United States
OnsiteFull Time
3+ YOEBachelor's degree or related experience, minimum three years of director experience, hotel experience preferred, managerial and customer service skills, Hotel PMS and Microsoft Office experience, and strong communication skills.
Hotel PMS, Microsoft Office, Hyatt University, OSHA, CDC
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