878 customer experience lead jobs at 437 companies in Concord, CA
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Customer Experience Lead - Full Time
Vacaville, California, United States
$18/hr OnsiteFull Time
Provide excellent customer service, lead and coach front-end associates, manage checkout and merchandising, troubleshoot transactions, and work flexible schedules including nights/weekends.
2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
2mo
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Customer Experience GTM Lead
San Francisco, California, United States
$204k-$319k/yr OnsiteFull Time
Proven CX/go-to-market leadership in professional services, ability to build pipeline and hit revenue targets, experience developing account-based growth strategies, executive presence, and mentoring/people development experience.
1w
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Customer Success Lead
New York City or San Francisco
HybridFull Time
5+ YOE2+ MgmtRequires 5+ years in customer success, account management, or related work, including 2+ years with climate or sustainability reporting customers; real estate experience, leadership, analytical, communication, and process-design skills.
GRESB, TCFD, CDP
3mo
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Lead Customer Success Manager
San Francisco, California, United States
$120k-$130k/yr OnsiteFull Time
4+ YOE4-5 years in enterprise customer success/B2B SaaS, with emphasis on renewals/expansion; fintech or insurance experience; strong communication and leadership.
1mo
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Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
Intercom
1w
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Customer Support Lead
San Francisco, California, United States
$200k-$270k/yr HybridFull Time
5+ YOERequires 5+ years in customer, technical support, or customer success, team leadership, support operations building, metrics expertise, AI tooling familiarity, and technical customer experience.
AI, Linux, NVIDIA, AMD
1w
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Customer Operations Lead
San Francisco or United States
$100k-$250k/yr RemoteFull Time
Manage and run customer support, resolve tier 1-3 tickets, build and maintain knowledge bases and AI automations, strong communication, Stripe experience, prior support and people management experience.
Stripe, Wispr Flow
1mo
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Customer Technical Lead
San Jose, California, United States
$170k-$215k/yr OnsiteFull Time
15+ YOE15+ years semiconductor experience; strong knowledge of power architecture and datacenter power products; experience with multiphase VRs and embedded SoCs; excellent technical and executive communication; Bachelor's required, Master's in power engineering preferred.
SIMPLIS
2mo
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Customer Insights Lead
Palo Alto, California, United States
$116k-$159k/yr HybridFull Time
3+ YOE3+ years in market research, strong stakeholder management, project management, data storytelling; healthcare/medical tech experience preferred.
PowerPoint, Data visualization, Market research tools
1mo
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Retail Customer Service Lead
Mesa or Waterloo or San Francisco or Los Angeles
OnsiteFull Time
2+ YOE2+ years retail customer-focused experience, leadership preferred; full-time availability with evenings/weekends/holidays; computer proficiency; strong communication; ability to lift up to 50+ lbs.
POS
2w
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Defense Customer Success Lead
San Francisco or Norfolk or San Diego or Honolulu or United States
$100k-$150k/yr HybridFull Time
Sofar Ocean: A building marine hardware and software to provide ocean intelligence and support operational decision-making.
5+ YOE5+ years working with the U.S. DoD, active SECRET clearance, U.S. citizenship, experience deploying technologies in theater, strong communication and problem-solving, willingness to travel extensively.
Spotter
4w
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Lead Customer Service Representative
Berkeley, California, United States
$26-$36/hr OnsiteFull Time
1+ YOEHigh school diploma, 1+ year customer service in veterinary/dental/medical setting; POS experience preferred; payment processing, billing/insurance knowledge, veterinary terminology and strong communication and multitasking skills.
Point-of Sale (POS)
2w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
2w
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Customer and Channel Partner Experience (CCPE) Consultant V
Oakland, California, United States
$147k-$190k/yr OnsiteFull Time
6+ YOELeads complex consulting projects, develops strategy and business cases, performs advanced data analysis, change management, and stakeholder engagement. Requires leadership experience and extensive consulting/project experience.
1mo
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GTM & Customer Success Lead – AI Platform
Austin or San Francisco or New York City or Gurugram
$135k-$190k/yr RemoteFull Time
6+ YOE6+ years in enterprise SaaS/AI/legal tech or customer success; experience with pilots, onboarding, adoption, strategic account management, and cross-functional collaboration.
1d
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Customer Success: Research Sites
San Francisco, California, United States
HybridFull Time
Customer success, account management, or B2B growth experience with mid-market accounts; autonomy, customer relationship skills, user research ability, and independent project execution. SQL proficiency is preferred.
SQL
2mo
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Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise) (Chicago, IL, US)
Chicago or Atlanta or New York City or Bridgewater or Dallas or San Francisco
$98k-$233k/yr HybridFull Time
10+ YOE10+ years in presales/solution architecture/technical consulting; Google Cloud expertise; strong executive engagement; travel up to 50%
Google Cloud Platform, Generative AI, Customer Experience
1d
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Lead Customer Service Representative
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York City or Oklahoma City or Portland or Austin
$64k-$83k/yr FieldTemporary
1+ YOEOne year of specialized experience equivalent to GS-09, including team oversight, work-product review, financial-document analysis, and program data reporting; or qualifying graduate education in a related field.
USA Hire, USAJOBS
2mo
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Shift Lead
Rio Vista, California, United States
$21-$22/hr OnsiteFull Time
Shift Lead position requiring leadership, customer service, and basic math; able to stand for long periods and lift up to 50 lbs.
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