239 customer experience lead jobs at 123 companies in Connecticut
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Customer Experience Lead - Full Time
Manchester, Connecticut, United States
$18/hr OnsiteFull Time
Deliver excellent customer service, lead and coach associates, support front-end operations, strong communication and problem-solving; 1+ year retail experience preferred; flexible to work nights/weekends/holidays.
1mo
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Lead Customer Experience Specialist Full-Time
Berlin, Connecticut, United States
$18/hr OnsiteFull Time
Friendly, customer-focused service; ability to process transactions, handle garments, lift up to 30 lbs, multitask in a fast-paced environment; willingness to learn.
4d
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Guest Experience Lead | Westfarms Mall
Farmington, Connecticut, United States
$23-$26/hr OnsiteFull Time
1+ YOERequires 1 year of retail or customer experience, plus experience leading, mentoring, or delegating with others. Must be legally authorized to work and have reliable transportation. High school education is preferred.
2mo
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Customer Sales Lead - Northeast
Stamford or Boston
$118k-$162k/yr RemoteFull Time
6+ YOEBachelor's degree, 6 years CPG sales or customer-facing commercial experience, proven ability to deliver net sales and profit targets, trade management and promotional planning experience, strong analytical skills with Circana/NielsenIQ and retailer POS, negotiation and presentation skills.
Circana, NielsenIQ, POS, S&OP
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
1mo
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
2mo
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Lead Customer Service Rep
Danbury, Connecticut, United States
$26-$30/hr OnsiteFull Time
3+ YOEHigh school diploma/GED, 3+ years customer service experience, strong phone communication, attention to detail across systems, reliable attendance and process adherence.
EDP
2mo
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Lead Customer Service Rep
Danbury, Connecticut, United States
$26-$30/hr OnsiteFull Time
3+ YOEHigh school diploma/GED, 3+ years customer service experience, phone-based communication skills, ability to track details across systems, reliable attendance, and follow processes.
EDP
1w
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Team Lead
Oakbrook Terrace or Bloomfield or Hartford or Chicago
OnsiteFull Time
3+ YOERequires a high school diploma or equivalent and 3–5 years in customer service, retention, business development, or account management. Microsoft Office experience required; Siebel and database experience is a plus.
Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft Word, Siebel
1mo
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Shift Lead
Farmington, Connecticut, United States
OnsitePart Time
Minimum 1 year retail or customer-facing experience, strong interpersonal and communication skills, reliable and flexible scheduling, attention to detail, ability to lift 15-40 lbs.
1mo
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Shift Lead
Branford, Connecticut, United States
$19-$22/hr OnsiteFull Time
1+ YOE1+ year leadership or key-holder retail experience; fluent English; ability to open/close store, handle cash, assist customers; PTCB or pharmacy license as required by state.
1mo
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Customer Success Manager
Plainville, Connecticut, United States
OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, coaching, KPI-driven problem solving, CRM/ERP familiarity; Salesforce and Oracle (JDE) preferred.
Salesforce, Oracle (JDE), CRM, ERP, case management, reporting, automation, digital tools
1mo
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Customer Success Manager
Plainville, Connecticut, United States
$101k-$187k/yr OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, driving KPIs, problem solving, cross-functional influence; familiarity with CRM/ERP and reporting systems; bachelor's degree preferred.
Salesforce, CRM, ERP, Oracle (JDE)
5d
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Manager, Customer Success - Enterprise
United States or California or Connecticut or Maryland or Massachusetts or New Jersey or New York or Washington or Colorado or Hawaii or Illinois or Maine or Minnesota or Nevada or Ohio or Rhode Island or Vermont or Virginia or District of Columbia
$104k-$175k/yr RemoteFull Time
5+ YOE3+ MgmtRequires 5+ years in Customer Success or a related client-facing role and 3+ years managing people, with success leading high-performing teams and executive customer relationships. Real estate, mortgage, or marketplace experience preferred.
5d
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Senior Manager, Customer Care
Arizona or South Carolina or Arkansas or Rhode Island or Alabama or Florida or Wisconsin or West Virginia or Virginia or Vermont or Pennsylvania or Oklahoma or Ohio or New York or Indiana or North Dakota or Illinois or Connecticut or Colorado or New Mexico or California or Washington or Texas or Oregon or New Jersey or New Hampshire or Minnesota or Idaho or Michigan or South Dakota or Maryland or Delaware or North Carolina or Montana or Mississippi or Missouri or Nebraska or Tennessee or Kentucky or Maine or Louisiana or Kansas or Wyoming or Iowa or Georgia or United States
$102k-$169k/yr RemoteFull Time
8+ YOE3+ MgmtBA/BS and 8+ years of relevant experience, including 3+ years managing or leading teams; contact center, KPI, client escalation, coaching, and customer service expertise required.
Genesys, Salesforce
2mo
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Senior Manager of Customer Support
Alabama or Arizona or Connecticut or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kentucky or Louisiana or Maryland or Massachusetts or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or Pennsylvania or Rhode Island or Tennessee or Texas or Virginia or Washington or Wisconsin or Wyoming
RemoteFull Time
8+ YOE2+ MgmtBachelor’s degree, 8+ years of customer support experience, 2+ years managing teams, 5+ years leading SaaS support organizations, and experience with Salesforce, Agentforce, and JIRA.
Salesforce, Agentforce, JIRA, Claude, Electronic Health Records (EHR)
3mo
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Lead Cashier
Avon, Connecticut, United States
$17-$23/hr OnsiteAll Commitments Available
2+ YOEHigh school diploma preferred; 2 years relevant experience; strong guest service and sales skills.
Point of Sale, Apple devices
2mo
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Customer Service Manager In Training
Monroe, Connecticut, United States
$24-$26/hr OnsiteFull Time
5+ YOE1+ Mgmt5+ years customer service experience with 1+ year leading/coaching; technically savvy with Zendesk, ERP/Mass500, CRM and AI tools; strong communication, problem-solving, and process-improvement skills.
Zendesk, ERP, Mass500, CRM, AI
2mo
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Customer Service Manager In Training
Monroe, Connecticut, United States
$24-$26/hr OnsiteFull Time
5+ YOE1+ Mgmt5+ years of customer service experience; 1+ year leading, coaching, or training preferred; Bachelor's degree preferred.
Zendesk, ERP (Mass500), CRM, AI chat tools
1w
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Field Service Lead
New York City or New York or Connecticut
$37-$49/hr FieldFull Time
5+ YOEAssociate degree and 5–7 years of customer service experience required; supervisory or training experience preferred, with strong appliance diagnostics, coaching, communication, and problem-solving skills.
R600a, Microsoft Excel
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