474 customer experience lead jobs at 219 companies in Maryland
4d
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Customer Experience Lead - Full Time
Baltimore, Maryland, United States
$16/hr OnsitePart Time
1+ YOECustomer service mindset, leadership and communication skills, problem-solving ability, organization, flexibility for nights, weekends, and holidays; 1+ year retail experience preferred.
1w
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Experience Lead, Bethesda
Bethesda, Maryland, United States
$19/hr OnsiteFull Time
1+ YOERequires 1+ year of customer service or related experience, CPR/AED certification or willingness to obtain, strong communication, computer literacy, flexible availability, and ability to lift up to 50 pounds.
LPMS, Equifit
2d
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Customer Experience Manager
Halethorpe or Beltsville
$70k-$80k/yr OnsiteFull Time
5+ MgmtExperience leading customer service or call center teams, managing KPIs, improving processes, developing training materials, and using telephony, call center technology, and Microsoft Office; weekends may be required.
Microsoft Office, ServiceTitan, CRM
1w
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
3mo
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PT Customer Lead (398297)
Salisbury, Maryland, United States
OnsitePart Time
Part-time customer lead role in retail operations.
1w
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(Contract) Guest Experience Lead | Gaithersburg
Gaithersburg, Maryland, United States
$24-$28/hr OnsiteFull Time, Contract
1+ YOERequires 1 year of retail or customer experience, some leadership, mentoring, or delegation experience, legal work authorization, and reliable transportation. High school diploma or retail leadership experience preferred.
3mo
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PT Customer Lead
Salisbury, Maryland, United States
$15-$23/hr OnsiteFull Time
Assist the Customer Service Manager, provide fast, friendly service, perform front-end duties, and support store operations.
Cash Register, POS System, Computer
1mo
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Vice President, Digital Customer Experience
Scottsdale or North Bethesda or Minneapolis
$240k-$330k/yr OnsiteFull Time
15+ YOE15+ years leading digital customer experience, commerce, product, or customer care; proven cross-functional leadership; expertise in digital platforms, personalization, analytics, and service transformation.
6d
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Retail Customer Service Lead
Timonium, Maryland, United States
OnsiteFull Time
2+ YOERequires 2+ years of retail experience in a customer-focused environment, computer proficiency, strong communication and organizational skills, and flexibility for evenings, weekends, and holidays.
Point-of-sale (POS) systems
1w
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Retail Customer Service Lead
Towson, Maryland, United States
$16-$31/hr OnsiteFull Time
2+ YOERequires 2+ years of customer-focused retail experience, computer application proficiency, strong communication and organizational skills, schedule flexibility, and ability to lift up to 50 pounds.
3mo
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Lead Customer Service Associate
Oakland, Maryland, United States
OnsiteFull Time
1+ YOELeadership in retail; 1+ year retail experience; strong communication and customer service; valid driver’s license; food safety knowledge.
POS system, retail software
1mo
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Client Experience Coordinator
Rockville, Maryland, United States
$18/hr OnsiteFull Time, Part Time
1+ YOE1+ year receptionist/customer service experience, friendly and enthusiastic, ability to interact with clients and dogs, desire to lead a team, drug-free workplace.
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
1mo
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Customer Success Lead
Baltimore or United States
$105k-$125k/yr HybridFull Time
4+ YOEBachelor's degree, 4+ years wholesale/retail energy experience with ISO New England and New York ISO focus, strong spreadsheet/database skills, PowerBI and VBA preferred, excellent communication and analytical skills, legal U.S. work authorization required.
PowerBI, VBA
6d
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Front End & Customer Service Lead
Hagerstown, Maryland, United States
$16-$18/hr OnsiteFull Time
1+ YOERequires 1–2 years of high-volume retail or grocery experience, cash-handling expertise, POS and lottery terminal proficiency, Maryland age-restricted sales knowledge, and ability to lift 50 lbs.
POS, Point of Sale, lottery terminals, Western Union
6d
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Front End & Customer Service Lead
Hagerstown, Maryland, United States
$16-$18/hr OnsiteFull Time
1+ YOERequires 1–2 years of high-volume retail or grocery experience focused on cash handling, POS and lottery terminal proficiency, Maryland sales compliance knowledge, communication skills, and ability to lift 50 pounds.
POS, Point of Sale, Western Union
2w
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Lead Customer Service Representative
Frederick, Maryland, United States
$19-$19/hr OnsitePart Time
High school diploma or GED preferred; retail sales experience preferred. Requires customer service, cash handling, arithmetic, communication, stocking, equipment operation, and ability to lift up to 50 pounds.
cash register, lottery machines, money order machine, Microsoft E-Verify
3d
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Retail Experience Supervisor
Hagerstown, Maryland, United States
$20-$30/hr OnsiteFull Time
1+ YOE1+ MgmtRequires 1 year of leadership experience or 6 months as a Best Buy shift lead, plus sales or customer service experience and flexible availability including holidays, nights, and weekends.
1mo
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Customer Success Team Lead
Lexington Park, Maryland, United States
$150k-$180k/yr OnsiteFull Time
10+ YOE10+ years relevant experience with a master's (or 14+ years with a bachelor's); experience with government programs, enterprise software deployments, MS365, strong executive communication, and active/obtainable DoD Secret clearance.
C-SCRM, MS365, APIs, SBOM
2w
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Customer & Revenue Agent Lead
Maryland or Anne Arundel County or Talbot County or Montgomery County or Prince George's County or Easton or Annapolis or Upper Marlboro or Beltsville or Gaithersburg
$56k-$88k/yr OnsiteFull Time
5+ YOEHigh school diploma or equivalency, five years of clerical or accounting experience handling money or payment instruments and providing public customer service, and a valid Maryland driver's license.
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