761 customer experience lead jobs at 346 companies in Frederick, MD
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Customer Experience Lead—Arlington
Arlington, Virginia, United States
OnsiteFull Time
2+ YOETwo to three years retail and customer service experience; cash handling; availability for weekends/holidays; full-time, non-exempt; leadership responsibilities.
1mo
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Experience Lead
Tysons, Virginia, United States
$23/hr OnsiteFull Time
Operational management experience in guest-facing operations; ability to lead 30–40 hourly staff, strong communication and time management, proficiency with Microsoft Office, Google Suite, Slack; minimum age 18.
Microsoft Office, Google Suite, Slack
1w
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Customer Experience Lead - Full Time
Hagerstown, Maryland, United States
$16/hr OnsiteFull Time
1+ YOERetail customer service and leadership experience; strong communication, problem solving, and organizational skills; flexibility to work nights, weekends, and holidays.
2w
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Manager, Customer Experience
Laurel, Maryland, United States
$111k-$190k/yr OnsiteFull Time
5+ YOEBachelor's or HS with significant experience; 5+ years leading CX, service-design, or process-improvement (or 8+ years with HS); strong CX methodologies, analytics, leadership, and partnering with IT/Product; knowledge of billing/CRM/C2M/IVR.
C2M, CRM, IVR
2d
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
2mo
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Lead Experience Guide (Lead Front Desk Associate)
Fairfax, Virginia, United States
OnsiteFull Time
Experience in sales and service; leadership ability; strong guest service, communication, and problem-solving; flexible hours including evenings and weekends.
1w
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PT Customer Lead
Hanover, Pennsylvania, United States
OnsiteFull Time
Provide friendly, accurate front-end customer service including cashiering, bagging, cart retrieval, and light lifting; must meet age and physical requirements and learn technical tasks.
computer, smart devices, cash register, lottery machine, scanner, calculator
1mo
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Studio Experience Lead - Mosaic, VA
Fairfax, Virginia, United States
$27-$32/hr OnsiteFull Time
Lead studio operations, deliver best-in-class client experience, meet monthly sales targets, coach classes (5/week quota), and perform customer communications; high school required, lifting up to 30 lbs, flexible schedule.
Axle
1d
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Workplace Experience Lead
Arlington, Virginia, United States
$27-$32/hr OnsiteFull Time
2+ YOERequires a four-year degree or 5–10 years of hospitality experience, plus 2+ years in real estate services, hospitality, retail, or change management; strong communication and organizational skills required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, laptop, mobile device, wireless technologies
1w
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Guest Experience Lead | Georgetown
Washington, District of Columbia, United States
$24-$28/hr OnsiteFull Time
1+ YOE1 year retail or customer experience required; some leadership/mentoring experience; ability to open/close store, travel to assigned store, and work variable shifts including weekends and holidays.
2w
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Vice President, Digital Customer Experience
Scottsdale or North Bethesda or Minneapolis
$240k-$330k/yr OnsiteFull Time
15+ YOE15+ years leading digital customer experience, commerce, product, or customer care; proven cross-functional leadership; expertise in digital platforms, personalization, analytics, and service transformation.
2w
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Member Experience Lead - Bailey's Crossroads
Falls Church, Virginia, United States
OnsiteFull Time
Supervise member experience staff, manage schedules, handle retail and inventory, resolve customer issues, and train team members; requires strong communication, leadership, organization.
1mo
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Retail Customer Service Lead
Owings Mills, Maryland, United States
$16-$31/hr OnsiteFull Time
2+ YOE2+ years retail customer service experience preferred; leadership experience preferred; full‑time availability including evenings, weekends, and holidays; proficiency with computer applications and POS; strong communication and organizational skills.
POS
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Retail Customer Service Lead
Alexandria, Virginia, United States
OnsiteFull Time
2+ YOE2+ years retail customer-facing experience; leadership preferred; full-time availability including evenings/weekends/holidays; computer proficiency; strong communication and organizational skills.
Point-of-Sale (POS)
1mo
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years' experience leading customer experience, product management, or related initiatives; defining KPIs and measurement frameworks; synthesizing qualitative and quantitative data; eligible for government clearance.
Medallia, Qualtrics, Salesforce Surveys
2mo
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PT Customer Lead (492366)
Scaggsville, Maryland, United States
OnsitePart Time
Part-time customer-facing leadership role requiring retail experience and strong customer service.
1mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations, 2+ years managing teams, Bachelor’s in related field, proven experience leading cross-functional initiatives, change management, stakeholder influence, and building PM frameworks.
1mo
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Client Experience Coordinator
Rockville, Maryland, United States
$18/hr OnsiteFull Time, Part Time
1+ YOE1+ year receptionist/customer service experience, friendly and enthusiastic, ability to interact with clients and dogs, desire to lead a team, drug-free workplace.
2mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1w
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FULL TIME CUSTOMER SERVICE TEAM LEAD
Chambersburg, Pennsylvania, United States
$14-$15/hr OnsiteFull Time
1+ YOEFlexible schedule including nights and weekends; 1 year retail and 6 months leadership experience; strong communication, merchandising, multitasking, and training skills; ability to handle customer concerns and support POS/registers.
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