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1,124 customer experience lead jobs at 549 companies in Plainfield, NJ

3w
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Customer Experience Lead - Full Time
Brick, New Jersey, United States
$17/hr OnsitePart Time
Burlington Stores
Burlington StoresNYSE: BURL: National off-price retail chain offering discounted branded merchandise.
1+ YOEOne or more years of retail experience preferred; requires customer service, leadership, communication, problem-solving, organization, flexibility, and attention to detail.
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1mo
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Customer Experience Lead (Keyholder) - Boston
Boston or Brooklyn
$26-$30/hr OnsiteFull Time
The RealReal
The RealRealNASDAQ: REAL: The world's largest online marketplace for authenticated, resale luxury goods.
2+ YOE2+ years retail/customer-facing experience; flexible hours including evenings, weekends and holidays; strong communication, problem-solving, organization, and coaching skills; luxury/consignment retail preferred.
Google Suite, Salesforce, Mac iOS
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4d
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Experience Lead
Tysons or New York City or Los Angeles or Houston or Chicago or Atlanta or Boston or Philadelphia
OnsiteFull Time
Sloomoo Institute
Sloomoo Institute: Interactive slime-experience serving children and adults with sensory play, custom slime, events, and slime products.
Requires guest-facing operational management experience in hospitality, entertainment, museums, live events, or similar settings; strong communication, organization, time management, and fast-paced problem-solving skills.
Microsoft Office, Google Suite, Slack, Project Management systems
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1mo
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Customer Experience Coordinator
Toms River, New Jersey, United States
$17-$17/hr OnsitePart Time
Marshalls
Marshalls: U.S. off-price retailer serving shoppers with discounted brand-name apparel, shoes, beauty, accessories, and home décor.
1+ YOE0.5+ MgmtLead front-end associates to deliver excellent customer service, train and mentor staff, handle POS/coverage, resolve customer issues, and support store operations; 1 year retail and 6 months leadership experience required.
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1w
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
Pandora
PandoraNasdaq Copenhagen: PNDORA: Global jewelry manufacturer, designer, and retailer.
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
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2d
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Experience Lead, TEB
Teterboro or Van Nuys
$73k/yr OnsiteFull Time
Aero
Aero: Private jet airline offering premium scheduled by-the-seat flights and private charters from private terminals to leisure destinations.
Luxury hospitality experience, fluent English communication, flexible availability for nights, weekends, holidays, flying, and reserve duty; ability to lift 100 lbs, report within 120 minutes, and meet U.S. work and foreign-country requirements.
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1mo
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Lead Customer Experience Technician
Easton, Pennsylvania, United States
OnsiteFull Time
Victaulic
Victaulic: Global leader in mechanical pipe joining and flow control systems.
3+ YOEHigh school diploma required; 3+ years customer-facing technical or trades experience; public speaking, fabrication, testing, precision measurement, ISO/NIST familiarity, strong organization and safety focus.
NIST, ISO calibration standards, fabrication equipment, hydraulic testing systems, precision measurement tools, data collection systems
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2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
Notion
Notion: Collaborative workspace for notes, projects, and AI tools.
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
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1w
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Senior Manager, Customer Experience
Fairfield, New Jersey, United States
$80k-$95k/yr OnsiteFull Time
Phillip Jeffries
Phillip Jeffries: Family-owned luxury wallcovering serving designers and residential and commercial interiors.
7+ YOE5+ MgmtRequires 7+ years in customer service, customer experience, or sales support and 5+ years leading support or service teams, plus platform, analytics, project management, and communication skills.
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2w
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Team Lead - Customer Experience and Operations
Summit, New Jersey, United States
$18-$22/hr OnsiteFull Time
Team Car Wash
Team Car Wash: New Jersey car wash chain serving drivers with express washes, full-service car care, memberships, and oil changes.
Customer service and communication skills, dependable attendance, outdoor work ability, physical activity throughout shifts, safe driving ability, and a valid driver's license.
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1w
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Guest Experience Lead | American Dream
East Rutherford, New Jersey, United States
$24-$28/hr OnsiteFull Time
lululemon
lululemonNASDAQ: LULU: Innovative performance apparel for athletic pursuits.
1+ YOERequires 1 year of retail or customer experience, some experience leading, mentoring, or delegating, legal work authorization, and reliable transportation to the assigned store.
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1w
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Experience Lead, East 63rd Street
New York City, New York, United States
$18/hr OnsiteFull Time
Equinox Group
Equinox Group: Luxury fitness and lifestyle operating premium clubs and studios.
1+ YOERequires at least 1 year of customer service or related experience, strong communication, computer literacy, flexible availability, and CPR/AED certification or willingness to obtain it.
LPMS
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2w
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IT Lead – Customer Experience Engineering
Raritan, New Jersey, United States
$94k-$152k/yr HybridFull Time
Johnson & Johnson
Johnson & JohnsonNYSE: JNJ: A global healthcare leader in innovative medicine and MedTech.
6+ YOEBachelor's degree in a STEM field and 6+ years of IT experience, including CX, supply chain, microservices, and integration experience. Requires EDI, cloud architecture, and agentic AI expertise.
IBM Sterling, OpenText, API, microservices, SAP BTP-IS, Agentic AI, AWS, Node.js, EDI, middleware, Electronic Data Interchange (EDI), GxP, SOX, HIPAA, Privacy, GDPR, CSAT, NPS
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1d
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Lead Customer Experience Coordinator (Full-Time) - Nanuet, NY
Nanuet, New York, United States
$22-$31/hr OnsiteFull Time
Veterinary Emergency Group
Veterinary Emergency Group: Helping people and their pets when they need it most.
2+ YOE1+ MgmtRequires 2+ years of customer service experience, 1+ year mentoring or managing others, advanced computer and practice management software knowledge, strong organization, analytical, leadership, and communication skills.
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1d
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E-Commerce Customer Experience Manager
Brooklyn, New York, United States
$85k-$105k/yr OnsiteFull Time
Kith
Kith: New York lifestyle brand and specialty retailer selling men's, women's, and children's apparel, accessories, and footwear.
4+ YOE2+ MgmtRequires 4+ years in online customer service or operations, 2+ years leading a customer experience team, customer service and e-commerce platform experience, Microsoft Office proficiency, and project management skills.
Customer Relationship Management (CRM), Shopify, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
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1mo
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Director, Customer Experience & Subscription Operations
New York, New York, United States
$133k-$150k/yr HybridFull Time
Hearst Magazines
Hearst Magazines: Privately held lifestyle publisher producing magazines, websites, video and consumer products for global audiences.
7+ YOE7+ Mgmt7+ years leading customer service or operations teams, 2+ years supporting subscription businesses, experience with customer service platforms, analytics-driven decision making, cross-functional technology implementations; Bachelor's degree preferred.
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2w
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Customer Experience Supervisor I - Queens Center
Elmhurst, New York, United States
$24-$30/hr OnsiteFull Time
JCPenney
JCPenney: Iconic American department store retailer of apparel and home goods.
Leads customer service, sales, cashier performance, checkout operations, hiring coordination, scheduling, training, safety, shrink, and store performance initiatives.
Point of Sale, Mobile Point of Sale, Satellite Registers, Expeditor stations
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3w
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Customer Success Lead
New York City or San Francisco
HybridFull Time
Cambio
Cambio: AI-powered commercial real estate operations platform helping owners, investors, and operators manage data, compliance, retrofits, and decarbonization.
5+ YOE2+ MgmtRequires 5+ years in customer success, account management, or related work, including 2+ years with climate or sustainability reporting customers; real estate experience, leadership, analytical, communication, and process-design skills.
GRESB, TCFD, CDP
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3mo
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Customer Success Lead
New York, New York, United States
$130k-$170k/yr HybridFull Time
Nitra
Nitra: Private AI-native fintech platform providing finance, procurement, supplies, and patient-administration tools for U.S. healthcare practices.
7+ YOE2+ Mgmt7+ years in Customer Success/Account Management with leadership experience; success in high-growth VC-backed tech companies; SMB/mid-market focus; strong commercial and organizational skills.
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1mo
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Customer Service Lead
Warren, New Jersey, United States
$62k-$90k/yr OnsiteFull Time
Vantage Specialty Chemicals
Vantage Specialty Chemicals: Private U.S. manufacturer of naturally derived specialty ingredients serving personal care, food, pharmaceutical, and industrial customers.
3+ YOE3+ years in inside sales or customer service, bachelor's in business/supply chain/engineering required, prior leadership experience, ERP/MRP and CRM familiarity, strong communication and analytical skills.
ERP/MRP, CRM, customer portals
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