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128 customer support lead jobs at 90 companies in Plainfield, NJ

1mo
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Customer Support Lead
New York, New York, United States
OnsiteFull Time
Swish Breaks
Swish Breaks: Private sports-card that livestreams card breaks and sells collectibles to collectors.
3+ YOE3+ years in customer success/support; experience building support processes; familiarity with ticketing platforms (Zendesk, Gorgias, Intercom); strong written communication and analytical skills.
Zendesk, Gorgias, Intercom
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2mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
Topline Pro
Topline Pro: Private AI platform helping local home-service businesses get discovered, win work, manage jobs, and get paid.
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
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Support Lead, Flights
New York City, New York, United States
$90k-$110k/yr OnsiteFull Time
Fora
Fora: AI-enabled modern travel agency platform serving independent travel advisors and travelers with trip planning and booking tools.
5+ YOE5+ years Sabre/GDS experience, 2+ years support or product ops, proficiency with Intercom/Front, Excel/Tableau/Omni, basic AI support tools, strong communication and attention to detail.
Sabre, GDS, Phase IV, ARC, NDC, Intercom, Front, Microsoft Excel, Tableau, Omni
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2w
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Support Lead, Trading Platforms
New York, New York, United States
HybridFull Time
Valstro
Valstro: Private fintech providing cloud-native order-management software to sell-side broker-dealers and investment banks.
Experience in customer, production, trade, or operations support; strong communication, organization, troubleshooting, analytical, and incident-management skills. Trading platform and capital markets experience preferred.
Order Management System (OMS), Execution Management System (EMS), FIX Protocol, SQL, APIs, Grafana, Loki, Tempo, Mimir, Sentry
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Team Lead - Transfers - Customer Support/Service
Suffern, New York, United States
$24-$26/hr OnsiteFull Time
iPostal1
iPostal1: Digital mailbox service provider helping individuals and businesses receive, manage, scan, forward, and secure postal mail and packages.
Customer service lead experience preferred; strong communication, active listening, organization, attention to detail, and ability to learn internal systems.
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Customer engagement platform for cross-channel marketing and analytics.
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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Customer Support Systems & Analytics Lead
San Francisco or New York City or Portland or United States or Canada
$139k-$193k/yr RemoteFull Time
Mercury
Mercury: Private fintech providing business banking and financial workflow tools to startups and small businesses.
5+ YOE5+ years in data/BI or systems analyst roles; Zendesk admin experience; fluency in SQL; experience with BI tools (Omni, Metabase); strong analytical, communication, and cross-functional collaboration skills.
Zendesk, Zendesk Analytics, AI Agent, SQL, Omni, Metabase, Intercom, Guru, Rippit, MaestroQA
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2mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
Suno
Suno: Private AI music platform that helps people create complete songs from text prompts.
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
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2w
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VP Global Customer Support
Rochelle Park or Bengaluru
RemoteFull Time
Sapiens
Sapiens: Privately held insurance software provider serving insurers with AI and SaaS systems for policy, underwriting, claims, billing.
15+ YOE15+ MgmtBachelor's degree in Computer Science, MIS, or equivalent; 15+ years leading global support organizations; ITIL expertise; experience scaling distributed teams, L1/L2 operations, cloud support, and executive stakeholder management.
ServiceNow, SLA, QA, BPO
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2mo
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
Persistent Systems
Persistent Systems: US defense technology developing secure mobile networking systems for military, government, first responders, and commercial users.
2+ YOE2+ years technical/product support experience, strong IP networking and hardware/software troubleshooting, customer-facing communication, documentation skills, and eligibility for U.S. security clearance.
Salesforce, Jira, Microsoft
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Manager, Customer Support Engineering, Fauna
New York, New York, United States
$157k-$213k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Multinational technology focused on e-commerce and cloud computing.
10+ YOE5+ MgmtBachelor's in a technical field,10+ years in technical/customer support engineering,5+ years leading technical teams,experience with hardware+software+networking+cloud,managing executive escalations.
Linux, CRM
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3mo
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
Lithic
Lithic: Private fintech providing card-issuing, payment-processing, and money-movement infrastructure to businesses.
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Dust
Dust: Enterprise AI software helping organizations build and run collaborative agents connected to data and tools.
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
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Lead Patient Support-Afford
Whippany, New Jersey, United States
$22-$30/hr OnsiteFull Time
ConnectiveRx
ConnectiveRx: Private biopharmaceutical services providing hub, affordability, and adherence support to pharmaceutical manufacturers, providers, and patients.
5+ YOEHigh school/GED required, associate/bachelor's preferred. 5+ years healthcare or case management in high-volume contact center. Experience with pharmacy benefits, insurance, or medical billing. Must meet quality standards.
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2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
Notion
Notion: Collaborative workspace for notes, projects, and AI tools.
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
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3mo
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Product Support Manager
New York, New York, United States
HybridFull Time
Clay
Clay: Private software providing go-to-market automation, data enrichment, and AI research tools for sales and marketing teams.
Lead and mentor a product support team; drive monthly targets and CSAT; optimize support systems; collaborate with engineering and product.
Intercom, Linear, Rootly, SQL, Python, R
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1w
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
Pandora
PandoraNasdaq Copenhagen: PNDORA: Global jewelry manufacturer, designer, and retailer.
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
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3mo
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Lead Concierge
New York, New York, United States
OnsiteFull Time
Sunrise Senior Living
Sunrise Senior LivingNew York Stock Exchange: SRZ: Provider of assisted living and memory care services.
High school diploma or GED; proven customer service; experience leading direct reports; proficient with Windows, Outlook, Excel, and Sunrise applications; ability to coordinate administrative tasks.
Microsoft Office, Outlook, Excel, Sunrise applications, Applicant Tracking System (ATS)
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1w
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Senior Manager, Customer Experience
Fairfield, New Jersey, United States
$80k-$95k/yr OnsiteFull Time
Phillip Jeffries
Phillip Jeffries: Family-owned luxury wallcovering serving designers and residential and commercial interiors.
7+ YOE5+ MgmtRequires 7+ years in customer service, customer experience, or sales support and 5+ years leading support or service teams, plus platform, analytics, project management, and communication skills.
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3w
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Lead Digital Support Specialist - Woodbridge (Hybrid)
Iselin, New Jersey, United States
$25-$31/hr HybridFull Time
Provident Bank
Provident BankNYSE: PFS: New Jersey’s oldest state-chartered community bank serving individuals, families, and businesses with personal and business banking.
5+ YOEHigh school diploma or GED and 5+ years of call center or banking experience. Requires digital banking knowledge, customer service, critical thinking, coaching, multitasking, and Microsoft Office proficiency.
Microsoft Office, Zoom, web conferencing, live chat, video chat, phone, online banking, mobile banking, bill pay, Zelle
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