676 customer experience lead jobs at 322 companies in Timonium, MD
1mo
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Customer Experience Lead - Full Time
York, Pennsylvania, United States
$13/hr OnsitePart Time
Retail experience preferred; ability to lead and coach associates, deliver excellent customer service, manage front-end operations, resolve customer issues, and perform opening/closing duties.
1d
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Experience Lead
Tysons or New York City or Los Angeles or Houston or Chicago or Atlanta or Boston or Philadelphia
OnsiteFull Time
Requires guest-facing operational management experience in hospitality, entertainment, museums, live events, or similar settings; strong communication, organization, time management, and fast-paced problem-solving skills.
Microsoft Office, Google Suite, Slack, Project Management systems
5d
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Experience Lead, Bethesda
Bethesda, Maryland, United States
$19/hr OnsiteFull Time
1+ YOERequires 1+ year of customer service or related experience, CPR/AED certification or willingness to obtain, strong communication, computer literacy, flexible availability, and ability to lift up to 50 pounds.
LPMS, Equifit
1w
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
4d
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(Contract) Guest Experience Lead | Gaithersburg
Gaithersburg, Maryland, United States
$24-$28/hr OnsiteFull Time, Contract
1+ YOERequires 1 year of retail or customer experience, some leadership, mentoring, or delegation experience, legal work authorization, and reliable transportation. High school diploma or retail leadership experience preferred.
2w
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PT Customer Lead (541692)
Elkton, Maryland, United States
OnsitePart Time
Customer lead role in retail operations; the posting does not specify additional qualifications or experience requirements.
2w
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
3w
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PT Customer Lead
Hanover, Pennsylvania, United States
OnsiteFull Time
Provide friendly, accurate front-end customer service including cashiering, bagging, cart retrieval, and light lifting; must meet age and physical requirements and learn technical tasks.
computer, smart devices, cash register, lottery machine, scanner, calculator
1w
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Workplace Experience Lead
Arlington, Virginia, United States
$27-$32/hr OnsiteFull Time
2+ YOERequires a four-year degree or 5–10 years of hospitality experience, plus 2+ years in real estate services, hospitality, retail, or change management; strong communication and organizational skills required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, laptop, mobile device, wireless technologies
3w
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Vice President, Digital Customer Experience
Scottsdale or North Bethesda or Minneapolis
$240k-$330k/yr OnsiteFull Time
15+ YOE15+ years leading digital customer experience, commerce, product, or customer care; proven cross-functional leadership; expertise in digital platforms, personalization, analytics, and service transformation.
4w
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Member Experience Lead - Bailey's Crossroads
Falls Church, Virginia, United States
OnsiteFull Time
Supervise member experience staff, manage schedules, handle retail and inventory, resolve customer issues, and train team members; requires strong communication, leadership, organization.
1d
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Retail Customer Service Lead
Timonium, Maryland, United States
OnsiteFull Time
2+ YOERequires 2+ years of retail experience in a customer-focused environment, computer proficiency, strong communication and organizational skills, and flexibility for evenings, weekends, and holidays.
Point-of-sale (POS) systems
1mo
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Retail Lead Associate (Reduced-Time), Customer Experience Operations
Baltimore, Maryland, United States
$18/hr OnsitePart Time
1+ YOEHigh school diploma or equivalent, age 18+, and 1+ year in retail, customer-facing, floor leadership, other leadership, or Amazon experience; training experience preferred.
Inventory management systems
1w
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Retail Customer Service Lead
Towson, Maryland, United States
$16-$31/hr OnsiteFull Time
2+ YOERequires 2+ years of customer-focused retail experience, computer application proficiency, strong communication and organizational skills, schedule flexibility, and ability to lift up to 50 pounds.
2mo
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years' experience leading customer experience, product management, or related initiatives; defining KPIs and measurement frameworks; synthesizing qualitative and quantitative data; eligible for government clearance.
Medallia, Qualtrics, Salesforce Surveys
2mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations, 2+ years managing teams, Bachelor’s in related field, proven experience leading cross-functional initiatives, change management, stakeholder influence, and building PM frameworks.
1mo
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Client Experience Coordinator
Rockville, Maryland, United States
$18/hr OnsiteFull Time, Part Time
1+ YOE1+ year receptionist/customer service experience, friendly and enthusiastic, ability to interact with clients and dogs, desire to lead a team, drug-free workplace.
2w
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Dutch Wonderland Inn Lead Guest Experience Agent
Lancaster, Pennsylvania, United States
OnsiteFull Time
1+ YOERequires 1+ year hospitality or front desk experience, fluent English, customer service and problem-solving skills, Microsoft Office proficiency, flexible availability, and reliable transportation. Supervisory experience preferred.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Point-of-Sale (POS), PCI
2mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1mo
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Customer Insights Lead
Washington, District of Columbia, United States
OnsiteFull Time
8+ YOE5+ Mgmt8+ years in service/experience design with expertise in qualitative and ethnographic research, journey mapping, translating insights into product and operational requirements, and experience managing design teams.
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