1mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
3w
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Customer Experience Manager
Richfield or West Des Moines or Chicago or Birmingham
$152k-$193k/yr RemoteFull Time
12+ YOEBachelor's or equivalent, 12+ years customer-facing IT experience, experience driving software adoption, engaging executives and technical leaders, and leading cross-functional teams.
2mo
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Customer Experience Manager
Lake Zurich, Illinois, United States
$44k/yr OnsiteFull Time
2+ YOE1+ Mgmt2 years of related managerial experience in customer service; associate degree; bilingual English/Spanish a plus; flexible hours; CRM proficiency.
CRM, Customer engagement software, Databases
3mo
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Customer Experience Manager
Skokie, Illinois, United States
$100k-$110k/yr OnsiteFull Time
3+ YOE2+ Mgmt2+ years leading teams; 3+ years CX; 1-3 years call center; 3+ years Salesforce; Bachelor's degree; strong leadership, communication, and organizational skills.
Salesforce
1mo
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Manager, Customer Experience Technology
Bellevue or Chicago or San Francisco or Washington or California or Colorado or Illinois or New York or Washington
$182k-$281k/yr HybridFull Time
3+ Mgmt3+ years managing software engineering/analyst teams, deep Salesforce (Service/Experience/Marketing/Communities) expertise, SaaS/PaaS experience (Salesforce, Workday, NetSuite, Anaplan, Xactly, Boomi), Agile delivery, bachelor's in CS or related.
Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, Salesforce Communities, Workday, NetSuite, Anaplan, Xactly, Boomi
1mo
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Sr. Manager, Customer Experience, Hub & EHR
Chicago, Illinois, United States
OnsiteFull Time
5+ YOEBachelor's degree and 5+ years client-facing or operations experience in customer experience strategy, consulting, or project management within healthcare/biotech; leadership, VoC research, GTM execution, stakeholder communication; proficiency with Office/Sheets and presentation tools; Looker/SQL/GenAI a plus.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Google Sheets, Google Slides, Looker, SQL, GenAI tools, Gemini, Claude
1mo
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Customer Experience Director
Elgin, Illinois, United States
$170k-$190k/yr OnsiteFull Time
15+ YOEBachelor's degree required, 15+ years experience across marketing/engineering/sales/product management, 10 years customer-facing experience, mechanical aptitude, product lifecycle and OEM relationship management, proven leadership and coaching ability.
Design Thinking, Lean Startup, Plan-Do-Check-Act
2w
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Customer Experience Manager
Carol Stream, Illinois, United States
$51k-$77k/yr OnsiteFull Time
5+ YOETwo years of college or equivalent experience and minimum 5 years' experience; retail or production experience; forklift certification if required; flexible schedule with closings and every other weekend; must have working phone.
2w
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Customer Experience Manager
Carol Stream, Illinois, United States
$25-$37/hr OnsiteFull Time
5+ YOE5+ years experience, two years college or equivalent, retail/production background, ability to work varied schedule, forklift certification if required, strong analytical and leadership skills.
4w
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Customer Experience Supervisor
Woodridge, Illinois, United States
$53k-$79k/yr OnsiteFull Time
Retail management experience, leadership and communication skills, proficiency in budgeting/financial analysis, customer service focus, ability to manage schedules, audits, cash handling, curbside and digital operations.
1mo
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Customer Experience Specialist
Arlington Heights, Illinois, United States
$22/hr OnsiteFull Time
Strong computer skills; exceptional problem-solving; excellent written and verbal communication; ability to manage difficult or emotional customers, multitask, remain composed under pressure, and act fairly and with integrity.
1w
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Customer Experience Lead - Full Time
Bloomingdale, Illinois, United States
$16/hr OnsiteFull Time
Customer-service and leadership experience; ability to lead and coach associates, manage front-end operations, and work nights/weekends/holidays.
1w
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Customer Experience Coordinator
New Lenox, Illinois, United States
$16-$17/hr OnsiteFull Time
1+ YOE0.5+ MgmtProvide excellent customer experience, supervise front-end associates, train and coach staff, handle POS coverage, respond to customer issues; 1 year retail and 6 months leadership experience required, flexible schedule.
POS
2mo
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Customer Experience Supervisor
Chicago, Illinois, United States
$28/hr OnsiteFull Time
2+ YOE3+ Mgmt2-3 years retail management; 1 year retail/apparel ops; 1 year resolving customer service issues; strong math, accounting, computer skills; ability to multitask and lead a team.
Microsoft Office, POS system
1mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations, 2+ years managing teams, bachelor’s degree in business/public policy/project management/finance or related, proven experience leading cross-functional initiatives, change management, and stakeholder influence.
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
6d
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Customer Experience Manager---Edens Collection
Chicago, Illinois, United States
$20/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, minimum 2 years management experience, strong verbal/written communication, multitasking, ability to work flexible schedule and perform physical tasks.
3d
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Community & Customer Experience Manager
Chicago, Illinois, United States
OnsiteFull Time
Outgoing, relationship-building candidate with experience in lead generation, guerrilla marketing, event support, front-desk hospitality, and the ability to work one weekend day.
2w
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Supervisor, Customer Experience
Vernon Hills, Illinois, United States
$60k-$71k/yr HybridFull Time
3+ YOE3+ years customer service experience with demonstrated leadership; proficiency in Microsoft Office and CRM systems; strong communication, analytical, and coaching skills; bachelor’s degree preferred.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Salesforce, RingCentral
1mo
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Customer Experience Associate
Highland Park, Illinois, United States
OnsiteFull Time
3+ YOE3+ years relevant experience (or bachelor's degree), strong problem-solving and communication skills, experience with ERP/case management systems, ability to handle inbound calls, orders, claims, and email responses.
Enterprise Resource Planning (ERP), Case Management
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