99 customer support lead jobs at 59 companies in Berkeley, IL
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Customer Support Lead
Griffith, Indiana, United States
$24/hr OnsiteFull Time
3+ YOE2+ Mgmt2+ years supervising and 3+ years customer support experience; strong communication, de-escalation, coaching skills; experience with Google Workspace and support platforms.
Google Workspace, Shopify, Gorgias, ShipStation, AfterShip Returns, Agorapulse
1w
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Senior Customer Support Lead
Crum Lynne or Chicago
$83k-$120k/yr HybridFull Time
Experience managing 24x7 service desk teams with SLAs/KPIs, ITIL processes, performance management, staffing, metrics review, incident coordination, and cross-functional collaboration.
Remedy/ITSM, Salesforce
2d
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Technical Customer Support Lead
Addison, Illinois, United States
$98k-$108k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent, 3+ years technical customer support or field service experience, mechanical aptitude, troubleshooting skills, service coordination, CRM and Microsoft Office proficiency, willingness to travel up to 20%.
Microsoft Office, Microsoft Dynamics, Salesforce, CRM, ERP
2mo
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Manager, Customer Support
Chicago, Illinois, United States
$109k-$130k/yr HybridFull Time
4+ YOE3+ Mgmt4+ years in customer support with 3+ years leading a team; strong communication; data-driven; experience with SaaS; remote/global collaboration.
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
1mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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Support Lead PT
Bloomingdale, Illinois, United States
$16/hr OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma or equivalent; minimum 1 year management experience; strong communication, multitasking, and customer service skills; ability to lift up to 25 lbs and work flexible schedules.
2mo
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Lead Administrative Support Specialist
Addison, Illinois, United States
OnsiteFull Time
Associates degree or equivalent; multi-site operations; proficient MS Office; strong organizational, communication, and customer service skills; ability to travel; 15 hours PD annually.
Microsoft Office Suite
1w
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Customer Support Center Team Lead - Darien
Darien, Illinois, United States
$47k-$70k/yr HybridFull Time
2+ YOE2+ years sales/service experience in banking or call center; high school diploma; call monitoring acceptance; strong phone, sales, computer, and interpersonal skills.
Jack Henry
1w
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Lead Customer Service Representative
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$64k-$83k/yr OnsiteTemporary
1+ YOEExperience overseeing disaster assistance operations, reviewing financial/supporting documents, and collecting/reporting program data; GS-11 specialized experience or equivalent education required.
3mo
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Studio Lead
Gold Coast, Illinois, United States
OnsitePart Time
Part-time Studio Lead responsible for client service, front desk duties, sales, and supporting instructors.
1w
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Experience Lead
Lombard, Illinois, United States
$17-$20/hr OnsiteFull Time
Lead shifts, coach team members, maintain retail merchandising and club operations, support member experience and facility maintenance.
1mo
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Customer Care AI Program Lead
Bolingbrook, Illinois, United States
$80k-$106k/yr HybridFull Time
5+ YOE5+ years in customer support/contact center operations, 2+ years with AI/automation or conversational platforms, experience prioritizing journeys for automation, designing KPIs and QA programs, working with product/engineering/operations and BPO partners, strong analytics and communication skills.
Gladly, Sierra, Ada, LivePerson, Dialogflow
1mo
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Team Lead – Sparkle Express Car Wash (Elgin, IL)
Elgin, Illinois, United States
$17-$18/hr OnsiteFull Time
Lead shift operations, coach and support team members, ensure cleanliness and safety, handle customer interactions, support hiring and training; supervisory experience a plus.
1w
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Loan Application Support Team Lead (Hybrid)
Chicago, Illinois, United States
$21-$23/hr HybridFull Time
3+ YOE3+ years contact center experience, lending or loan operations experience, strong leadership and problem-solving, and data analysis to inform decisions.
1mo
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SCE Deal Lead, Strategic Customer Engagements Public Sector
Boston or Austin or Seattle or Arlington or Atlanta or New York or Herndon or Chicago or San Francisco or Dallas
$170k-$253k/yr OnsiteFull Time
12+ YOE12+ years leading or supporting cross-functional deal teams on strategic, large, complex cloud/software deals; experience negotiating with C-level and multiple stakeholders; Bachelor's in Business/Economics/Technology/Finance or equivalent.
AWS
1mo
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Shift Lead
Chicago, Illinois, United States
$19-$22/hr OnsiteFull Time
1+ YOE1+ year prior leadership/key-holder retail experience; fluent English; cash handling and register operation; ability to open/close store, hold store keys, and support inventory and vendor processes. PTCB or pharmacy license may be required by state.
1w
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Customer Success Manager, Aerospace & Defense | Manufacturing
Itasca, Illinois, United States
$125k-$140k/yr HybridFull Time
Customer-facing delivery experience, industry knowledge in Aerospace & Defense, ability to lead virtual teams, develop value metrics, support renewals, and manage executive relationships.
2mo
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Customer Experience Truck Fleet Advocate
Antioch, Illinois, United States
$60k-$75k/yr OnsiteFull Time
8+ YOE8+ years sales, product support, or technical knowledge; 1+ year as a technical support lead.
2mo
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Lead IT Engineer
Chicago, Illinois, United States
$98k-$103k/yr OnsiteFull Time
12+ YOEMaster’s degree in Computing Engineering; 12+ months in IT support/lead roles; experience with ITIL4, WMS, ERP; ability to travel to US customer sites.
ERP, WMS, ITIL4, IT platforms
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