2,859 customer experience manager jobs at 1,031 companies in Bethlehem, PA
5d
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Customer Experience Manager
Emmaus, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ MgmtHigh school diploma or GED and at least 3 years of retail or related management experience required. Business-related associate or bachelor's degree preferred.
Learning Management System (LMS)
1w
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Customer Experience Manager
Fairless Hills, Pennsylvania, United States
$15/hr OnsiteFull Time
2+ MgmtHigh school diploma or equivalent, 2+ years of management experience, strong verbal and written communication, multitasking, creative thinking, composure under pressure, and flexible schedule availability.
cash register
5d
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Retail Customer Experience Manager
Trenton, New Jersey, United States
$17-$23/hr OnsiteFull Time
3+ YOERequires 3+ years of retail leadership experience, customer-focused coaching skills, and ability to stand, move, lift 25–50 pounds, climb ladders, and work nights, weekends, and early mornings.
POS, Self-Checkout, BOPIS, MCC/Extend
2w
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Director, Customer Experience
Radnor or Charlotte or Fort Wayne or Omaha
$97k-$176k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in customer engagement/experience,3+ years leadership,BA or equivalent,strong presentation,strategic thinking,and ability to translate customer insights to business value.
3w
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Customer Experience Lead - Full Time
Exton, Pennsylvania, United States
$16/hr OnsiteFull Time
Customer-service focused retail leader who can supervise front-end operations, coach associates, manage transactions, and maintain merchandising standards.
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2w
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Customer Experience Coordinator
Wayne, Pennsylvania, United States
$15-$15/hr OnsitePart Time
1+ YOE0.5+ MgmtFlexible schedule including nights/weekends, 1 year retail and 6 months leadership experience, merchandising knowledge, strong communication, multitasking, and ability to train associates and resolve customer issues.
POS
1w
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Experience Manager
Collegeville, Pennsylvania, United States
OnsiteFull Time
2+ YOE2+ years retail management experience preferred, bachelor’s degree preferred, cosmetology or cosmetology management license where required, proficiency with POS and Microsoft Office, leadership and financial management skills.
Point of Sale system, Microsoft Office, Apple devices
1mo
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Customer Experience Supervisor
Hatfield, Pennsylvania, United States
$65k-$75k/yr OnsiteFull Time
2+ YOE2+ Mgmt2+ years supervisory experience in luxury retail, high-end hospitality, or boutique gallery; strong coaching, problem-solving, and data skills; proficient with Google Sheets, Shopify, and CRM; able to manage showroom operations and customer experience.
Google Sheets, Shopify, CRM
1mo
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Customer Experience Coordinator - Northern Liberties, PA
Philadelphia, Pennsylvania, United States
OnsiteFull Time
2+ YOE2+ years customer service experience, advanced computer and practice management software skills, strong communication, multitasking, empathy, and ability to work nights/weekends/holidays in a fast-paced ER environment.
1mo
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Digital Customer Experience Platform Leader
Morris Plains, New Jersey, United States
$201k-$252k/yr HybridFull Time
10+ YOEBachelor's required; 10+ years in digital customer experience, commercial transformation, or product management; proven delivery of customer-facing B2B platforms; strong CRM/ERP and order-to-cash knowledge; ability to lead cross-functional initiatives; AI and advanced materials experience desirable.
CRM, ERP, AI, OT/IT, cloud
1mo
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Free People Manager, Global Customer Experience & Insights
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE1+ Mgmt5+ years consumer/market research or CX/UX experience, multi-method research expertise, UX research experience, strong storytelling/data visualization, experience managing research programs and teams, Bachelor’s degree in related field.
Qualtrics, SPSS, SAS
1mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
5d
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Senior Analyst, Customer Experience & Insights
Houston or Lehi or Philadelphia
HybridFull Time
3+ YOERequires 3–5 years in customer experience insights or research, quantitative and qualitative research, BI tools, advanced Microsoft Excel and PowerPoint, Microsoft Copilot, communication, collaboration, and project management skills.
Power BI, Tableau, Looker, Microsoft Excel, Microsoft PowerPoint, Microsoft Copilot, Qualtrics, Medallia, Forsta, InMoment, Oracle, SAP, Salesforce, Snowflake, AI tools
1mo
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Salon Customer Experience Specialist - Quakerbridge Mall
Trenton, New Jersey, United States
$16-$20/hr OnsitePart Time
Provide welcoming guest service, manage appointments and front desk operations, achieve retail sales goals, educate guests on products, and support salon team and promotions.
FindMore
2mo
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Vice President, Customer Success & Experience
Trevose, Pennsylvania, United States
$170k-$175k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's degree required (MBA preferred); 10+ years in customer success/retention/account management; 5+ years leading teams; experience reducing churn and driving adoption in recurring revenue models; data-driven and cross-functional collaborator.
1mo
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Product Insights & Consumer Experience Manager
West Chester or Boston
HybridFull Time
Experience translating customer feedback into product insights, partnering with cross-functional teams to influence prototypes, and creating dashboards to reduce returns and improve ratings.
3d
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Patient Experience Manager
East Stroudsburg, Pennsylvania, United States
$64k-$65k/yr OnsiteFull Time
3+ YOERequires high school diploma/GED or equivalent, 3–4 years in service-oriented operations, 2–3 years of customer service training, coaching skills, organization, multitasking, and Microsoft Office proficiency.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
1mo
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Experience Lead
King of Prussia, Pennsylvania, United States
$19/hr OnsiteFull Time
Operational management experience in guest-facing venues, strong communication and organizational skills, ability to manage and coach hourly teams, knowledge of safety and accessibility requirements.
Microsoft Office, Google Suite, Slack
2w
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Customer Program Manager
Pittsburgh or Philadelphia
$130k-$181k/yr HybridFull Time
8+ YOEProgram management experience delivering complex customer-facing engagements; PMP or comparable certification; practical use of AI and automation; strong communication, financial, and technical judgment.
AI, automation, AI-enabled workflows, analytics, Agile, Waterfall
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