2,027 customer experience manager jobs at 796 companies in Capitola, CA
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Customer Experience Manager, RMA Service
San Jose, California, United States
$100k-$135k/yr OnsiteFull Time
7+ YOE7+ years RMA operations/customer service experience; expertise in RMA case management, KPIs, logistics, CRM/ERP and strong communication and analytical skills.
CRM, ERP, Microsoft Office, PLM, BOM
2mo
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Customer Experience Manager -San Jose
San Jose, California, United States
$70k-$88k/yr OnsiteFull Time
3+ YOE3+ years in customer success/account management or similar, strong relationship and communication skills, ability to manage priorities, collaborative problem-solver, bachelor's degree or equivalent; experience in medical devices or healthcare preferred.
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1w
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Customer Experience Specialist - California
San Carlos, California, United States
$30-$34/hr OnsiteFull Time
3+ YOERequires 3–5 years of customer service, order management, or customer success experience, Microsoft Office and ERP proficiency, strong communication, independent judgment, and ability to manage multiple priorities.
Microsoft Office, ERP
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customer experience coordinator
San Mateo, California, United States
$20-$20/hr OnsitePart Time
1+ YOE1 year retail and 6 months leadership experience; able to work flexible schedule including nights and weekends; strong communication, merchandising, multitasking, and training skills.
POS
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Customer Experience and Service Ops Manager
Fremont, California, United States
OnsiteFull Time
3+ YOECollege educated with 3+ years customer-facing experience, strong interpersonal, communication, problem-solving, project management, and conflict resolution skills; contract review experience a plus.
2w
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Senior RMA Customer Experience Manager
Santa Clara, California, United States
$136k-$213k/yr OnsiteFull Time
12+ YOEBachelor's degree or equivalent experience, 12+ years relevant experience, strong analytics, presentation, communication, and supply chain/inventory knowledge; customer-centric and process improvement focus.
2w
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Experience Strategy Manager
San Mateo, California, United States
$131k-$197k/yr HybridFull Time
5+ YOE5+ years optimizing digital customer experiences; bachelor's degree or equivalent; experience with digital products, personalization technology, customer journey mapping, cross-functional Product and Engineering work, project leadership, data analysis, Excel, and PowerPoint.
Microsoft Excel, Microsoft PowerPoint
2w
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Experience Strategy Manager
San Mateo, California, United States
$131k-$197k/yr HybridFull Time
5+ YOE5+ years optimizing digital customer experiences, experience with personalization technology, product & engineering collaboration, data-led measurement, Excel and PowerPoint; Bachelor's degree or equivalent.
Microsoft Excel, Microsoft PowerPoint
3w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
4w
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Head of Customer Experience & Platform Integrity
New York City or San Mateo
OnsiteFull Time
12+ YOE12+ years in customer operations with safety/fraud ownership, vendor selection experience, AI/automation vision, regulatory/safety familiarity, and cross-functional leadership.
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
3mo
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Sr. Product Manager - Candidate Experience
Santa Clara, California, United States
$156k-$250k/yr HybridFull Time
8+ YOE8+ years product management in enterprise SaaS; strong communication; customer focus; technical knowledge; ownership and collaboration.
AI models, enterprise SaaS, deep learning, APIs
5d
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Director of Customer Experience and Success
Monterey or San Luis Obispo or Monterey County or San Benito County or Santa Cruz County or San Luis Obispo County or Santa Barbara County
$158k-$243k/yr HybridFull Time
10+ YOE3+ MgmtBachelor's degree and 10 years of progressively responsible leadership experience in customer experience, operations, utilities, public agencies, sustainability, or related fields; 3 years supervising professional staff required.
Salesforce, Marketing Cloud, Tableau, AI, CRM
3mo
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Digital Experience Strategist
Cupertino or United States
OnsiteFull Time
7+ YOE7+ years in strategy or customer experience; experience in e-commerce, category management, or strategy development; 4+ years in strategy, customer experience, or customer journey; strong communication and analytical skills.
Keynote, PowerPoint, Google Slides
1w
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Customer Onboarding Manager
Plano or Vancouver or Foster City or Tel Aviv or Toronto or London or Amsterdam or Tbilisi or Medellin or Israel or San Francisco or United States or Canada
$88k-$110k/yr HybridFull Time
4+ YOERequires 4+ years of SaaS implementation, project management, consulting, onboarding, or customer success experience, strong communication and project management skills, and rapid adaptability.
NetSuite, QuickBooks, Intacct, HTML, CSS, JavaScript, API
2mo
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Principal Service Experience Strategy Manager - Mid Market
Mountain View, California, United States
$207k-$280k/yr OnsiteFull Time
8+ YOEBachelor's degree or equivalent experience required; MBA preferred. Requires 8–10 years in customer experience, service strategy, or product management, plus strategic, analytical, communication, and cross-functional leadership skills.
Customer Success, Sales, Expert Network Platform, Product Management, Product Development, Service Design, Data
3d
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Customer Retention Manager
Palo Alto, California, United States
$173k-$259k/yr OnsiteFull Time
8+ YOERequires 8+ years in renewals, customer success, account management, or customer operations, with SaaS experience preferred; strong analytical, commercial, communication, negotiation, and cross-functional leadership skills.
Salesforce, Gainsight, Tableau, Microsoft Power BI, Looker
1mo
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Customer Success Manager
Fremont, California, United States
OnsiteFull Time
2+ YOEBachelor's degree preferred; 2-4 years account management/customer success experience; strong client relationship, communication, technical competence and training skills; experience with Microsoft Dynamics CRM and AX.
Microsoft Dynamics CRM, AX
1mo
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Customer Service Manager
Santa Clara, California, United States
$79k-$85k/yr FieldFull Time
Manage customer experience and installations, troubleshoot day-of-installation issues, resolve service tickets, strong communication and organizational skills, high school diploma or equivalent.
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