Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
1,948 customer experience manager jobs at 794 companies in Grosse Pointe, MI
3w
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Customer Experience Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
Supervisory experience in customer account management, familiarity with CRM/ERP, strong leadership, analytical skills, willingness to travel up to 10%.
CRM, ERP
6d
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Customer Experience Manager
Warren, Michigan, United States
HybridFull Time
3+ YOERequires data-driven customer experience strategy, automotive industry knowledge, cross-functional collaboration, innovation and change management skills; 3–5+ years in automotive operations preferred.
4d
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Customer Experience Associate
Chatham, Ontario, Canada
$22-$27/hr OnsitePart Time
1+ YOEHigh school diploma and/or 1+ year of relevant experience; strong administrative, organizational, planning, and time management skills; MS Office, internet, communication, accuracy, and customer experience skills.
Microsoft Word, Microsoft Excel, Microsoft Outlook, internet
2w
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Sr. Manager, Customer Experience Strategy
Livonia, Michigan, United States
HybridFull Time
10+ YOE8+ MgmtBachelor's degree and 10+ years in customer experience, digital strategy, product strategy, or related roles; 8+ years of people leadership and cross-functional business and technology initiative experience.
Agile
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
4d
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Experience Manager
Northville, Michigan, United States
$21-$30/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent and 2+ years of professional experience required. Grocery retail, office management, accounting, and cash handling experience preferred; strong customer service, communication, organizational, and leadership skills required.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Workday, Kronos UKG
5d
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Customer Experience Coordinator
Auburn Hills, Michigan, United States
$15-$16/hr OnsiteFull Time
1+ YOE0.5+ MgmtRequires flexible availability including nights and weekends, strong communication and organizational skills, multitasking, retail merchandising knowledge, and ability to train others; requires 1 year retail and 6 months leadership experience.
1d
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Customer Experience Lead - Full Time
Ypsilanti, Michigan, United States
$15/hr OnsitePart Time
1+ YOEAt least 1 year of retail experience preferred. Requires leadership, customer service, communication, problem-solving, organization, and flexibility for nights, weekends, and holidays.
1mo
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Customer Experience (CX) Customer Care, Ford Energy
Dearborn, Michigan, United States
$85k-$167k/yr HybridFull Time
5+ YOE5+ years client-facing experience, bachelor’s degree in related field, merchandise/event/vendor management, exceptional communication, ability to navigate large organizations, and up to 20% domestic travel; must be authorized to work in the U.S.
1mo
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Customer Experience (CX) Customer Care, Ford Energy
Dearborn, Michigan, United States
$85k-$167k/yr OnsiteFull Time
5+ YOE5+ years high-touch client relations, bachelor’s degree in marketing/communications/business/hospitality, merchandise and vendor management, event planning, exceptional communication, budget stewardship, willingness to travel up to 20%.
1mo
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Stage Experience Manager, Stores
Windsor, Ontario, Canada
$55k-$69k/yr OnsiteFull Time
2+ YOE2+ MgmtRequires 2–4 years of management experience in beauty, retail, or customer service; team coaching, metrics, communication, and Windows, Word, and Excel experience.
Microsoft Windows, Microsoft Word, Microsoft Excel, Medallia
3w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
1w
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BILINGUAL CUSTOMER EXPERIENCE MANAGEMENT SPECIALIST-HYBRID
Windsor, Ontario, Canada
$51k-$79k/yr HybridFull Time
Contact centre or member service experience handling complex or escalated concerns; strong conflict resolution, communication, analytical, documentation, organizational, case management, and collaboration skills; English/French bilingualism.
Artificial Intelligence (AI)
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1d
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Guest Experience Manager - LIV Ferndale
Ferndale, Michigan, United States
$21/hr OnsiteFull Time
2+ YOERequires 2+ years in retail customer service, leadership and organizational skills, communication and problem-solving abilities, and shift flexibility. Management experience preferred; Lean experience optional.
1mo
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Stage Experience Manager, Stores
Windsor, Ontario, Canada
$55k-$69k/yr OnsiteFull Time
2+ YOE2+ Mgmt2-4 years management experience in beauty, retail, or customer service; metrics-driven with coaching ability; strong verbal/written communication; experience with Windows, Microsoft Word, and Microsoft Excel.
Windows, Microsoft Word, Microsoft Excel, Medallia
1mo
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Stage Experience Manager, Stores
Windsor, Ontario, Canada
$55k-$69k/yr OnsiteFull Time
2+ YOE2+ Mgmt2-4 years management experience in retail/beauty/customer service, metrics-driven, strong coaching and communication skills, proficiency with Microsoft Windows/Word/Excel and Medallia, ability to lift 50 lbs and work evenings/weekends/holidays.
Microsoft Windows, Microsoft Word, Microsoft Excel, Medallia
4w
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Customer Experience Supervisor I - Fairlane Town Center
Dearborn, Michigan, United States
$21-$26/hr OnsiteFull Time
Lead and coach store associates and cashiers, drive sales and service, manage scheduling and hiring activities, enforce checkout standards, and meet performance metrics.
Point of Sale, Mobile Point of Sale
1w
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Customer Operations Leader- Store Experience
Windsor, Ontario, Canada
OnsitePart Time
1+ YOERequires 1–2 years in customer service, merchandising, or operations; experience leading others; health and safety knowledge; business acumen; flexible scheduling; mobility; and ability to lift up to 40 pounds.
1d
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Retail Experience Lead
Leamington, Ontario, Canada
$19-$24/hr OnsiteFull Time
2+ YOERequires 2 years of retail experience, high school diploma/GED, customer service experience, cannabis certification, cash management, communication, conflict resolution, and ability to supervise and train staff.
security alarm systems
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