Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
42 customer experience director jobs at 28 companies in Grosse Pointe, MI
5d
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Member Experience Director
Mount Clemens, Michigan, United States
$44k/yr OnsiteFull Time
Bachelor’s degree preferred or equivalent business/customer service experience required, supervisory experience, strong communication and organizational skills, computer proficiency, and availability for varied shifts.
4w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1mo
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Director, Customer Support
Troy, Michigan, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years customer support leadership with 5+ years managing multi-tiered teams of 25+ FTEs; experience with Zendesk/Salesforce Service Cloud/Intercom, AI automation, 24/7 support, and SaaS scale-ups.
Zendesk, Salesforce Service Cloud, Intercom
1mo
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Director, Customer Support
Troy, Michigan, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years customer support leadership with 5+ years managing multi-tiered teams of 25+ FTEs; experience with Zendesk, Salesforce Service Cloud, Intercom; AI/automation in support; 24/7 support models; excellent communication.
Zendesk, Salesforce Service Cloud, Intercom
2d
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Director, Customer Loyalty and Retention
United States or Southfield
$230k-$268k/yr RemoteFull Time
10+ YOE3+ MgmtBachelor's degree or equivalent experience; 10+ years in customer loyalty, retention, lifecycle marketing, or CRM, including 3+ years in leadership. Requires data analysis, executive presentation, collaboration, and program management skills.
1w
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Hospitality Director
Livonia, Michigan, United States
OnsiteFull Time
5+ YOEBachelor’s degree and 5–7 years in customer service, hospitality, or community relations, or equivalent education and experience; supervisory experience preferred.
3mo
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Executive Director, Customer Account Management, MAC/EV
Novi, Michigan, United States
$210k-$308k/yr HybridFull Time
15+ YOE10+ MgmtBachelor's in Engineering, 15+ years technical experience, 10+ years senior leadership, 5+ years automotive experience, proven sales and program management track record, willingness to travel ~15-20%, pass background and drug screen.
CRM, PLM
1w
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Service Director
Woodhaven, Michigan, United States
OnsiteFull Time
5+ YOERequires a bachelor's degree, 5+ years of service management experience, leadership and communication skills, data analysis, problem-solving, and Microsoft Office proficiency.
Microsoft Office
2mo
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Executive Director, Customer Account Management, MAC/EV
Novi, Michigan, United States
$210k-$308k/yr HybridFull Time
15+ YOE10+ MgmtBachelor's in Engineering, 15+ years technical experience, 10+ years senior leadership, 5+ years automotive experience, proven sales and account management track record, willingness to travel 15-20%, background and drug screening required.
CRM, PLM
1mo
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Director, Engineering
Wixom, Michigan, United States
OnsiteFull Time
12+ YOE5+ Mgmt12+ years engineering experience with 5+ years leading engineering teams in manufacturing; deep mechanical/electrical/systems background; customer-facing technical leadership; experience with ISO/CMMC/ITAR/AS9100 compliance.
1w
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Director of Hotel Operations
Birmingham, Michigan, United States
OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree in hospitality, business, or related field; 5+ years of progressive luxury hotel leadership experience; hotel systems, financial analysis, Microsoft Office proficiency; strong strategic and communication skills.
Microsoft Office Suite
2mo
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Director, Mass Torts - Disputes, Claims & Investigations
Chicago or Houston or Arlington or Philadelphia or Cleveland or Grand Rapids or Detroit or Baltimore or Washington or Tysons Corner
$145k-$300k/yr OnsiteFull Time
10+ YOE10+ years consulting experience in accounting/finance/economics, 4-year degree required (advanced degree preferred), mass torts expertise, strong leadership, client management, and financial/claims analysis skills; professional designations welcomed.
3w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
3w
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Utilities ERCS Principal Director
Houston or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Arlington or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$139k-$434k/yr OnsiteFull Time
12+ YOE12+ years in utilities, including retail, customer operations, and meter-to-cash transformation; CIS implementation experience; executive advisory, consulting, commercial, sales, P&L, and senior team leadership experience; bachelor's degree or equivalent.
SAP, Oracle, Data, AI, GenAI
5d
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Assistant Branch Director
Windsor, Ontario, Canada
$60k-$75k/yr OnsiteFull Time
5+ MgmtRequires 5+ years of supervisory experience in a fast-paced wholesale counter or commercial parts environment, customer service and sales expertise, POS experience, and HVAC/R industry knowledge preferred.
POS
2mo
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Network Operations Director
Farmington Hills or Dallas or Fort Worth
HybridFull Time
8+ YOE5+ Mgmt8+ years telecom/IT experience, 5+ years managing NOC or managed services teams, experience with RAN/Packet Core/Backhaul, 24x7 operations, customer-facing escalation management, bachelor's degree or equivalent.
3GPP, RAN, Packet Core, Remote Monitoring & Management (RMM), LTE, 5G, CBRS, IoT, ticketing systems
1w
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Director - Business Office
Garden City, Michigan, United States
OnsiteFull Time
3+ YOEBachelor's degree in business, accounting, or finance; 3–5 years of healthcare business office experience; customer service, communication, analytical, problem-solving, computer, and payer-regulation skills.
4d
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Owner Loyalty, Director
Auburn Hills, Michigan, United States
OnsiteFull Time
10+ YOEBachelor’s degree and 10+ years in automotive, customer experience, CRM, sales operations, marketing, dealer networks, or commercial strategy; requires cross-functional leadership, analytics, dealer operations, and executive communication.
CRM, AI
4d
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Owner Loyalty, Director
Auburn Hills, Michigan, United States
OnsiteFull Time
10+ YOEBachelor's degree required with 10+ years in automotive, customer experience, CRM, sales operations, marketing, dealer networks, or commercial strategy. Requires cross-functional leadership, analytics, stakeholder management, and executive communication.
CRM, AI
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