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Manager Duty Customer Experience
Long Island City, New York, United States
$83k-$125k/yr OnsiteFull Time
5+ YOE1+ MgmtHigh school/GED, 5+ years airline operations experience, 1+ year leadership, Microsoft Office proficiency, strong communication, organization and decision-making skills; must pass drug test and be eligible to work in the US.
Microsoft Office
2d
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Program Manager
Torrington, Connecticut, United States
$78k-$105k/yr OnsiteFull Time
5+ YOEPlanning and managing manufacturing programs, coordinating cross-functional teams, ensuring contract compliance, risk management, and customer communication; BS in engineering or business and 5+ years program management experience.
Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, SAP
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Customer Experience Coordinator
Newtown, Connecticut, United States
$18-$18/hr OnsitePart Time
1+ YOE0.5+ MgmtOversee front-of-store associates to deliver excellent customer service, promote loyalty programs, train/coaching associates, manage POS/register coverage, and meet retail & leadership experience requirements.
POS
1mo
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Customer Experience Leader
Bay Shore, New York, United States
$124k-$163k/yr OnsiteFull Time
8+ YOE8+ years in customer experience, revenue or sales operations, or customer service leadership; experience with NPS/Voice of Customer programs, revenue process improvement, CRM and data-driven analysis; cross-functional influence skills.
CRM
2w
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Senior Program Manager
Danbury, Connecticut, United States
OnsiteFull Time
7+ YOEBachelor's or equivalent,7+ years program management experience,knowledge of risk management,scheduling,budgeting,earned value,strong leadership and customer interface skills,U.S. citizenship required; ability to obtain DOD clearance.
3w
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Program Manager - Semiconductor
Middlefield, Connecticut, United States
$160k-$190k/yr OnsiteFull Time
6+ YOEBachelor's in engineering, 6-8 years semiconductor experience (HBM/advanced packaging preferred), proven program leadership, ability to work with global customers, domestic/international travel required, US work authorization and export-controlled access required.
1mo
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Fraud Customer Experience Business Partner
Buffalo or Boston or Baltimore or Washington or Wilmington or New York or Bridgeport or Burlington
$90k-$149k/yr HybridFull Time
4+ YOEBachelor's degree or equivalent experience, minimum 4 years project management experience, strong relationship management, discovery and execution skills, ability to influence without authority, coordinate complex cross-functional work, and strong communication and problem-solving.
3w
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Product Program Manager (Hybrid)
Paramus, New Jersey, United States
$48k-$50k/yr HybridFull Time
2+ YOEAssociate degree or equivalent, 2+ years related experience preferred, volunteer/CRM/customer service experience, strong communication, time management, business acumen, ability to lift 50 lbs, GSUSA membership required.
Microsoft Office
3w
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Program Manager, Academic Planning
New York City, New York, United States
$80k-$85k/yr OnsiteFull Time
2+ YOEBachelor's degree and 2-4 years related experience required; strong written/verbal communication, Microsoft Word and Excel proficiency, independent work, customer service orientation; Master’s preferred.
Microsoft Word, Microsoft Excel
2w
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Hazardous Waste Program Manager
Darien or Bristol
$37k-$106k/yr OnsiteFull Time
2+ YOEHS diploma required, 2+ years hazardous waste experience, valid driver’s license, familiarity with S/ LQG regulations, customer interface and reporting skills; bachelor’s preferred.
2mo
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Assistant Program Director
Bronx, New York, United States
$22/hr OnsiteFull Time
2+ YOE2+ MgmtStrong customer service; analytical, communications and organizational skills; bilingual Spanish/English a plus; associate degree; OCFS SACC credentials; 2-3 years co-supervisory experience; leadership and program management.
Microsoft Office, Google Drive, Internet literacy
2d
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Contact Center & Customer Experience Transformation VP - Banking & Financial Services
New York City, New York, United States
$185k-$250k/yr HybridFull Time
15+ YOE8+ Mgmt15+ years experience with 8+ years in contact center/CX transformation or BPO leadership; proven sales/revenue ownership; banking domain and regulatory familiarity; bachelor\u0002s required, MBA preferred; willingness to travel.
CCaaS, NICE, Genesys, Five9, Amazon Connect, Salesforce Financial Services Cloud, Microsoft Dynamics, Temenos, FIS, Finastra, WFM, WFO, conversational AI, speech and text analytics, CSAT, VOC, GenAI
1mo
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AI Native Program Manager
Long Island City or New York City
$100k-$115k/yr OnsiteFull Time
4+ YOE4+ years experience in operations, customer success, hospitality, workforce development or similar; strong coaching, systems thinking, and experience using AI tools to build automations and improve workflows; ability to lead cohorts and improve learner outcomes.
1mo
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Teletherapy Program Implementation Specialist (Nationwide)
United States or Texas or Florida or California or New York or New York City or Nassau County or Suffolk County or Westchester County or Washington or Colorado or Connecticut
$55k/yr FieldMultiple Commitments Available
Requires nationwide travel to school districts, valid driver's license, high school diploma or equivalent, tech-comfortable, experience in education/implementation or customer onboarding preferred, ability to lift ~25 lbs, train adult learners.
2mo
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Manager, Voice of Customer Programs
Long Island City, New York, United States
$81k-$135k/yr OnsiteFull Time
6+ YOELead voice of customer programs; manage NPS/CSAT; analyze data; partner with analytics; 6-8 years in customer research; experience with Medallia/Qualtrics; strong PM.
Medallia, Qualtrics, Adobe Creative Suite, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, XD, Figma, Canva
1w
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Sr System Manager, Customer Service Business System
Spring Valley, New York, United States
$115k-$155k/yr OnsiteFull Time
2+ YOEDegree in data analytics/CS/IT/math/business plus 2–5 years relevant experience, leadership experience, SQL and Databricks proficiency, Microsoft Power Platform (Power BI, Power Automate), .Net preferred, strong communication and project planning skills, driver’s license required.
SQL, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Databricks, Microsoft Power Platform, Power Automate, Power BI, .Net
1mo
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Program Assistant & Housekeeper
Hartford or Ashford
$4k/yr OnsiteMultiple Commitments Available
Seasonal full-time camp role requiring a high school diploma or equivalent, age 18+, ability to follow instructions, maintain confidentiality, strong time-management, physical ability for cleaning and laundry, and positive customer service.
1mo
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Interconnections Customer Coordinator, Transmission (Hybrid Schedule)
Hartford, Connecticut, United States
$93k-$104k/yr HybridFull Time
3+ YOEBachelor's degree in engineering or finance required, 3+ years utility/project management experience, strong negotiation and communication skills, knowledge of ISO-NE generator interconnection tariffs, and valid motor vehicle license.
3mo
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Director, U.S. Consumer Acquisition and Engagement (CAE), Program Management
Purchase, New York, United States
$179k-$305k/yr OnsiteFull Time
Program Management leader with enterprise SaaS experience in loyalty and customer engagement, strong analytical and communication skills, cross-functional leadership, and ability to drive adoption and retention.
Salesforce, loyalty platforms, analytics solutions
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