1w
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Customer Experience Manager
Austin or Boston or Denver or New York City
$106k-$208k/yr HybridFull Time
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
1w
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Manager Duty Customer Experience
Long Island City, New York, United States
$83k-$125k/yr OnsiteFull Time
5+ YOE1+ MgmtHigh school/GED, 5+ years airline operations experience, 1+ year leadership, Microsoft Office proficiency, strong communication, organization and decision-making skills; must pass drug test and be eligible to work in the US.
Microsoft Office
1mo
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Program Manager, Customer Engagement & Community
New York, New York, United States
$160k-$240k/yr HybridFull Time
5+ YOE5+ years in customer marketing, community, advocacy, events, research, or program management (SaaS/AI preferred). Strong program management, customer relationship skills, and ability to scale engagement programs; experience with Notion, Asana, Airtable, Salesforce a plus.
Notion, Asana, Airtable, Salesforce
1mo
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Customer Program Manager, Executive Briefing Center
San Francisco or New York City
$255k-$320k/yr HybridFull Time
Experience building/scaling executive briefing programs, executive presence with VP/C-level customers, strong cross-functional operating skills, program measurement and reporting, and a Bachelor's degree or equivalent.
3w
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Program Manager, Customer Operations
Brooklyn, New York, United States
$107k-$139k/yr HybridFull Time
3+ YOE3+ years in business operations/strategy/consulting or related field; experience in a technology organization; strong program management, collaboration, communication, and analytical skills.
2mo
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Startup Program & Experience Lead
San Francisco or New York
$174k-$205k/yr HybridFull Time
Experience in program management, customer experience, customer success, growth, operations or startup-focused roles; strong organizational and cross-functional skills.
AI tools, Notion
1mo
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Customer Support Strategic Program Manager
San Francisco or New York City or Portland or United States or Canada
$110k-$152k/yr HybridFull Time
4+ YOE4–6 years in program management, operations, or customer experience; experience leading cross-functional programs, strong communication and execution skills, comfort with ambiguity, and familiarity with data and change management.
Zendesk, Asana, Notion, Google Sheets, Looker, SQL
1w
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Program Manager
West Caldwell, New Jersey, United States
$147k-$183k/yr OnsiteFull Time
10+ YOE10+ years program management experience, BS in engineering or technical field, proficiency in program management processes, leadership, customer interface, schedule/cost/risk management, and Microsoft Project.
Microsoft Project
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Customer Experience Coordinator
Newtown, Connecticut, United States
$18-$18/hr OnsitePart Time
1+ YOE0.5+ MgmtOversee front-of-store associates to deliver excellent customer service, promote loyalty programs, train/coaching associates, manage POS/register coverage, and meet retail & leadership experience requirements.
POS
1mo
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Program Manager, Voice of the Customer
San Francisco or New York City or United States
$127k-$269k/yr RemoteFull Time
Proven experience building/running a Voice of the Customer program, background in customer-facing functions (Support preferred), strong analytical and communication skills, fluency with AI workflows, and ability to translate customer data into product priorities.
Figma
1mo
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Customer Experience Leader
Bay Shore, New York, United States
$124k-$163k/yr OnsiteFull Time
8+ YOE8+ years in customer experience, revenue or sales operations, or customer service leadership; experience with NPS/Voice of Customer programs, revenue process improvement, CRM and data-driven analysis; cross-functional influence skills.
CRM
2d
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Program Manager, AI Transformation
New York City, New York, United States
$210k-$261k/yr HybridFull Time
6+ YOE6+ years program/engagement/technical program management; change-management experience; customer-facing delivery; executive presence; program tooling and certification familiarity.
Asana, Smartsheet, Planhat
2w
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Senior Program Manager
Danbury, Connecticut, United States
OnsiteFull Time
7+ YOEBachelor's or equivalent,7+ years program management experience,knowledge of risk management,scheduling,budgeting,earned value,strong leadership and customer interface skills,U.S. citizenship required; ability to obtain DOD clearance.
3d
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Director, Customer Experience
New York City, New York, United States
$170k-$180k/yr HybridFull Time
Proven experience building tech-touch/digital CS programs, hands-on with agentic AI and automation, multi-channel engagement, strong analytics, and people leadership; able to travel 10-25%.
Gainsight, Totango, Intercom, Salesloft, Zapier, Make
1w
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Director of Customer Experience Programmes
New York City or Miami or Arlington
RemoteFull Time
7+ YOE7+ years in customer success operations or programme management in B2B SaaS; strong programme governance, change management, stakeholder engagement, data-driven reporting, and cross-functional delivery skills.
1d
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Program Manager III - New Products
Wayne, New Jersey, United States
$153k-$261k/yr HybridFull Time
7+ YOEUS citizen with 7+ years' program management experience and a bachelor’s degree; demonstrated product development leadership, financial management, team leadership, customer/supplier relationship building, and ability to obtain Top Secret/SCI clearance.
1mo
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Senior Technical Program Manager
United States or Redmond or Mountain View or Austin or Houston or Chicago or New York or Cambridge or Atlanta
$120k-$235k/yr OnsiteFull Time
4+ YOEBachelor's degree and 4+ years experience in engineering/product/technical program management/data analysis or equivalent; 2+ years managing cross-functional projects; experience with customer-facing engineering engagements; cannot sponsor work visa.
1mo
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Voice of Customer Program Lead
New York City, New York, United States
$190k-$209k/yr HybridFull Time
7+ YOE7+ years in customer insights/CX strategy or VoC programs; proven cross-functional influence; experience with Qualtrics, Medallia, Typeform, Looker, SQL, Snowflake, Redash, Tableau; strong communication and storytelling.
Qualtrics, Medallia, Typeform, Looker, SQL, Snowflake, Redash, Tableau, ICP server
1mo
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Fraud Customer Experience Business Partner
Buffalo or Boston or Baltimore or Washington or Wilmington or New York or Bridgeport or Burlington
$90k-$149k/yr HybridFull Time
4+ YOEBachelor's degree or equivalent experience, minimum 4 years project management experience, strong relationship management, discovery and execution skills, ability to influence without authority, coordinate complex cross-functional work, and strong communication and problem-solving.
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