243 customer experience program manager jobs at 164 companies in Des Plaines, IL
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Customer Program Manager
Dallas or Murray Hill or Naperville or Washington D.C.
HybridFull Time
NokiaNYSE: NOK: Sells telecommunications infrastructure and software for global network operators.
5+ YOEPMP or equivalent, 5+ years project/program experience, change management experience, financial forecasting and budget management knowledge, ability to lead customer projects and teams.
Nexamp: Provides community solar and energy storage solutions.
6+ YOE2+ Mgmt6+ years in project/program/operations management, 2+ years managing teams, Bachelor's in a related field, experience leading cross-functional initiatives, change management, building PM frameworks, stakeholder influence, and data-driven prioritization.
AmphenolNYSE: APH: Manufactures electronic and fiber optic connectors and interconnect systems.
8+ YOEBachelor's in engineering, 8+ years program management experience (preferred in connector industry), customer engagement, program budgeting, risk management, DFM, and ability to read technical drawings; proficiency with project management tools and Microsoft Office.
Project Management software, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
SnowflakeNYSE: SNOW: Cloud-based platform for data storage, processing, and analytics.
10+ YOE10+ years program management experience delivering complex data/cloud programs for Fortune 500 customers; trusted advisor to C-suite; experience in data warehousing, BI, cloud, executive communication, and risk/roadmap management.
PlexusNASDAQ: PLXS: Engineering and manufacturing solutions for complex products.
8+ YOELeads site program management, develops PM team, ensures contract delivery and customer satisfaction, drives financial results; Bachelor's degree preferred with 8+ years related experience.
Aliya Healthcare: Provides skilled nursing and rehabilitation services in Illinois facilities.
1+ YOEHigh school diploma, 1+ year experience, strong communication skills, ability to read/write English, oversee customer service programs and support departments.
United States or Redmond or Mountain View or Austin or Houston or Chicago or New York or Cambridge or Atlanta
$120k-$235k/yrOnsiteFull Time
MicrosoftNASDAQ: MSFT: Develops software, services, devices, and cloud computing solutions.
4+ YOEBachelor's degree and 4+ years experience in engineering/product/technical program management/data analysis or equivalent; 2+ years managing cross-functional projects; experience with customer-facing engineering engagements; cannot sponsor work visa.
Securitas TechnologyNasdaq Stockholm: SECU B: Provides integrated electronic security and fire protection solutions.
10+ YOE10+ years project management in security integration, electronic security experience, HS diploma required (college preferred), proficiency with Microsoft Outlook/Word/Excel, team management and strong customer communication skills.
Microsoft Outlook, Microsoft Word, Microsoft Excel
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yrOnsiteFull Time
DoorDashNASDAQ: DASH: On-demand delivery platform connecting consumers with local merchants.
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
Nemera: Designs and manufactures medical devices for drug delivery.
5+ YOE3+ MgmtBachelor's in Engineering,5+ years program/project management,3+ years supervisory experience,industrialization/mass production experience preferred,strong leadership,customer-facing and organizational skills.
Strategic Program Manager / Gerente de Programas Estratégicos, Santa Catarina (Monterrey, México area)
Santa Catarina or Monterrey or San Francisco or Chicago
OnsiteFull Time
Fictiv: On-demand manufacturing platform for custom mechanical components.
5+ YOEBachelor's in engineering, 5+ years managing programs in product engineering or manufacturing, hands-on NPD/NPI/APQP experience, expertise with multiple manufacturing processes, customer-facing program leadership, strong program management and communication skills.
Sr. Customer Solutions Manager, FSI Capital Markets
Boston or Atlanta or New York or Chicago or San Francisco
$154k-$208k/yrOnsiteFull Time
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
7+ YOE7+ years leading large-scale technical programs, 4+ years customer-facing experience, bachelor’s in STEM or business, travel up to 30%, strong change management and communication skills.
American Academy of Pediatrics: Promoting child health through medical standards and advocacy.
1+ YOEBachelor's degree required,1+ year administrative/customer service experience,proficiency in Microsoft Office,SharePoint,Teams,strong communication,organization,ability to handle travel/overtime/evening/weekend work.
Microsoft Office, Microsoft SharePoint, Microsoft Teams, AI
Fox Valley Park District: Manages public parks and recreational facilities for local communities.
3+ YOEBachelor's in recreation/sports administration/business or equivalent, 3+ years related experience, MS Office skills, valid Illinois driver's license and own transportation, program supervision and customer service skills.
LennarNYSE: LEN: Builds and sells quality residential homes across the United States.
5+ YOE5+ years project management and customer service experience in construction/homebuilding; knowledge of building codes, blueprints, carpentry, and failure analysis; valid driver's license and clean driving record; intermediate to advanced Microsoft Office/Excel skills; ability to lift >50 lbs.
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
5+ YOE5-6 years customer success or SaaS experience; deep MuleSoft Anypoint Platform expertise and multiple MuleSoft certifications; strong executive communication, program management, and strategic account leadership skills.
MuleSoft Anypoint Platform, CloudHub, Runtime Fabric, MuleSoft RPA, Salesforce, Salesforce Connector, Composer, Data Cloud, SAP, Oracle, Workday, ServiceNow, AI tools