323 customer experience program manager jobs at 214 companies in Illinois

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Customer Program Manager
Dallas or Murray Hill or Naperville or Washington D.C.
HybridFull Time
Nokia
NokiaNYSE: NOK: Sells telecommunications infrastructure and software for global network operators.
5+ YOEPMP or equivalent, 5+ years project/program experience, change management experience, financial forecasting and budget management knowledge, ability to lead customer projects and teams.
6d
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Customer Success Program Manager
Arkansas or Arizona or Colorado or Delaware or Florida or Georgia or Illinois or Kentucky or Louisiana or Massachusetts or Maryland or Minnesota or Missouri or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or South Carolina or Tennessee or Texas or Virginia or Washington or Wisconsin
RemoteFull Time
Humankind
Humankind: Provides proactive mental health support for employee wellbeing.
3+ YOEBachelor's degree or equivalent,3-5+ years in customer success/program or project management,healthcare experience preferred,proficiency with CRM,project management and reporting systems,strong analytical and problem-solving skills.
1mo
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Manager, Customer Experience Technology
Bellevue or Chicago or San Francisco or Washington or California or Colorado or Illinois or New York or Washington
$182k-$281k/yr HybridFull Time
Okta
OktaNASDAQ: OKTA: Provide secure identity management and authentication for enterprises.
3+ Mgmt3+ years managing software engineering/analyst teams, deep Salesforce (Service/Experience/Marketing/Communities) expertise, SaaS/PaaS experience (Salesforce, Workday, NetSuite, Anaplan, Xactly, Boomi), Agile delivery, bachelor's in CS or related.
Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, Salesforce Communities, Workday, NetSuite, Anaplan, Xactly, Boomi
1mo
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Sr. Manager, Customer Experience, Hub & EHR
Chicago, Illinois, United States
OnsiteFull Time
Tempus AI
Tempus AINASDAQ: TEM: Builds a data platform for AI-powered precision medicine diagnostics.
5+ YOEBachelor's degree and 5+ years client-facing or operations experience in customer experience strategy, consulting, or project management within healthcare/biotech; leadership, VoC research, GTM execution, stakeholder communication; proficiency with Office/Sheets and presentation tools; Looker/SQL/GenAI a plus.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Google Sheets, Google Slides, Looker, SQL, GenAI tools, Gemini, Claude
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
Nexamp
Nexamp: Provides community solar and energy storage solutions.
6+ YOE2+ Mgmt6+ years in project/program/operations management, 2+ years managing teams, Bachelor's in a related field, experience leading cross-functional initiatives, change management, building PM frameworks, stakeholder influence, and data-driven prioritization.
2w
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Program Manager
Schaumburg, Illinois, United States
$110k-$140k/yr OnsiteFull Time
Amphenol
AmphenolNYSE: APH: Manufactures electronic and fiber optic connectors and interconnect systems.
8+ YOEBachelor's in engineering, 8+ years program management experience (preferred in connector industry), customer engagement, program budgeting, risk management, DFM, and ability to read technical drawings; proficiency with project management tools and Microsoft Office.
Project Management software, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
Accenture
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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Principal Program Manager
Chicago, Illinois, United States
$157k-$206k/yr HybridFull Time
Snowflake
SnowflakeNYSE: SNOW: Cloud-based platform for data storage, processing, and analytics.
10+ YOE10+ years program management experience delivering complex data/cloud programs for Fortune 500 customers; trusted advisor to C-suite; experience in data warehousing, BI, cloud, executive communication, and risk/roadmap management.
Snowflake, Agentic AI
3w
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Program Manager
Rockford, Illinois, United States
$80k-$105k/yr OnsiteFull Time
Ingenium Aerospace
Ingenium Aerospace: Designs and manufactures custom actuation systems and rotating components.
5+ YOEB.S. in engineering, 5+ years aerospace experience, strong problem-solving, communication, program planning, customer-facing experience, U.S. citizenship required.
SolidWorks, Microsoft Project
3w
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Strategic Program Manager
Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kansas or Massachusetts or Maryland or Michigan or Minnesota or Missouri or North Carolina or Nevada or New Hampshire or New Jersey or New York or Ohio or Oregon or South Carolina or Texas or Tennessee or Utah or Virginia or Washington or West Virginia or Wisconsin or Wyoming
$105k-$150k/yr RemoteFull Time
Fictiv: On-demand manufacturing platform for custom mechanical components.
5+ YOE5+ years managing programs in engineering or manufacturing, experience with NPD/NPI and high-volume manufacturing, bachelor's in engineering preferred, strong program/risk management and customer-facing skills.
CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, Assembly
1mo
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Senior Program Management Manager
Buffalo Grove, Illinois, United States
$143k-$214k/yr OnsiteFull Time
Plexus
PlexusNASDAQ: PLXS: Engineering and manufacturing solutions for complex products.
8+ YOELeads site program management, develops PM team, ensures contract delivery and customer satisfaction, drives financial results; Bachelor's degree preferred with 8+ years related experience.
1mo
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Partner Program Manager
United States or California or Connecticut or New Jersey or New York or Pennsylvania or Washington or Colorado or Hawaii or Illinois or Maryland or Massachusetts or Minnesota or Vermont or District of Columbia
$117k-$172k/yr RemoteFull Time
Twilio
TwilioNYSE: TWLO: Cloud communications platform for programmable messaging, voice, and email.
5+ YOEBachelor's degree or equivalent experience; 5-8 years in program/project management, customer success, or partner operations; strong project management, communication, documentation, and process-improvement skills.
Impartner, MindTickle, Crossbeam, Salesforce (SFDC)
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Partner Program Manager
United States or California or Connecticut or New Jersey or New York or Pennsylvania or Washington or Colorado or Hawaii or Illinois or Maryland or Massachusetts or Minnesota or Vermont or District of Columbia
$117k-$172k/yr RemoteFull Time
Twilio
TwilioNYSE: TWLO: Cloud communications platform for building customer engagement applications.
5+ YOEBachelor's degree or equivalent experience; 5+ years in program/project management or customer success; strong project management, communication, documentation, and process improvement skills; experience with partner/CRM tech stacks.
Impartner, MindTickle, Crossbeam, Salesforce (SFDC)
3w
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Program Manager Sr
Buffalo Grove or Chicago
$108k-$162k/yr OnsiteFull Time
Plexus
PlexusNASDAQ: PLXS: Electronics design, manufacturing, and supply chain services.
8+ YOELead Customer Focus Team, manage customer relationships and delivery planning, drive continuous improvement; Bachelor’s degree with 8+ years related experience preferred.
2mo
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Customer Experience Coordinator
Harwood Heights, Illinois, United States
$16-$17/hr OnsiteFull Time
The TJX Companies
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
1+ YOE0.5+ MgmtPromote customer experience, supervise front-end team, train associates, manage POS, ensure labor compliance, promote loyalty programs, and lead store operations.
1w
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Director of Customer Experience
Homewood, Illinois, United States
OnsiteFull Time
Aliya Healthcare
Aliya Healthcare: Provides skilled nursing and rehabilitation services in Illinois facilities.
1+ YOEHigh school diploma, 1+ year experience, strong communication skills, ability to read/write English, oversee customer service programs and support departments.
1mo
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Senior Technical Program Manager
United States or Redmond or Mountain View or Austin or Houston or Chicago or New York or Cambridge or Atlanta
$120k-$235k/yr OnsiteFull Time
Microsoft
MicrosoftNASDAQ: MSFT: Develops software, services, devices, and cloud computing solutions.
4+ YOEBachelor's degree and 4+ years experience in engineering/product/technical program management/data analysis or equivalent; 2+ years managing cross-functional projects; experience with customer-facing engineering engagements; cannot sponsor work visa.
3mo
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Program Manager, Global Clients
Chicago, Illinois, United States
$106k-$123k/yr OnsiteFull Time
Securitas Technology
Securitas TechnologyNasdaq Stockholm: SECU B: Provides integrated electronic security and fire protection solutions.
10+ YOE10+ years project management in security integration, electronic security experience, HS diploma required (college preferred), proficiency with Microsoft Outlook/Word/Excel, team management and strong customer communication skills.
Microsoft Outlook, Microsoft Word, Microsoft Excel
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Technical Program Manager, Battery
Irvine or Fremont or Manteno or Ohio or China or Japan or Europe
$200k-$240k/yr OnsiteFull Time
Gotion High-tech
Gotion High-techShenzhen Stock Exchange: 002074: Develops and manufactures lithium-ion batteries and energy storage systems.
3+ YOE5+ MgmtBachelor's in engineering,5+ years technical program management,3+ years automotive/EV product development experience,knowledge of battery cell/pack systems,DV/PV APQP PPAP experience,ability to travel and communicate with OEM customers.
1mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
DoorDash
DoorDashNASDAQ: DASH: On-demand delivery platform connecting consumers with local merchants.
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.