217 customer experience program manager jobs at 147 companies in Lynn, MA
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Program Manager, Customer Experience (WOW Programs)
Plantation or Boston
$87k-$139k/yrOnsiteFull Time
ChewyNYSE: CHWY: Online retailer of pet food, supplies, and veterinary services.
5+ YOE5+ years program management experience, cross-functional leadership, data-driven measurement and experimentation, strong written communication, ability to operate in ambiguity.
MongoDBNASDAQ: MDB: Cloud-based document database platform for software application development.
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
Nexamp: Provides community solar and energy storage solutions.
6+ YOE2+ Mgmt6+ years in project/program/operations management, 2+ years managing teams, Bachelor's in a related field, experience leading cross-functional initiatives, change management, building PM frameworks, stakeholder influence, and data-driven prioritization.
Lumafield: Accessible industrial CT scanners and cloud-based analysis software
10+ YOEB.S. in engineering,10+ years experience in manufacturing or technical program/project management,expertise in process/industrial engineering,strong stakeholder communication,and must be US citizen or green card holder.
Haigh-Farr: Designs and manufactures flight-body antennas for aerospace and defense.
5+ YOE5-10 years of program management experience; manage multiple projects, budgets, and schedules; customer interfacing; BS in Engineering preferred.
AmphenolNYSE: APH: Manufactures electronic and fiber optic connectors and interconnect systems.
5+ YOEBachelor's in engineering (masters preferred), 5+ years program/project management experience (1+ year in interconnect industry), ability to read technical drawings, customer communication, budgeting, DFM, supplier management, and program execution.
Project Management software, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Woonsocket or Connecticut or New York or Massachusetts
$100k-$232k/yrRemoteFull Time
CVS HealthNYSE: CVS: Provides retail pharmacy, health insurance, and pharmacy benefit management services.
10+ YOE10+ years enterprise customer-facing program management or customer success experience, enterprise software implementation fluency, cross-functional coordination, structured communication and long-horizon program management.
Systems & Technology Research: Develops advanced technology for national security and defense applications.
Program management experience supporting DoD/IC programs, ability to manage technical portfolios, communicate with customers, track risk/schedule, and obtain security clearance.
8+ YOELead program lifecycle activities including schedule, budget, risk management, customer/supplier engagement, and earned value management; typically requires a Bachelor’s and 8+ years program experience.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
RTXNYSE: RTX: Provides advanced aerospace and defense systems and services.
5+ YOEU.S. citizen with active transferable Secret clearance; university degree or equivalent; minimum 5 years relevant experience (3 years with advanced degree); program lifecycle management, cost/schedule/technical accountability, earned value management, contracting, customer interfacing.
Microsoft Project, Earned Value Management System, Raytheon Lifecycle Program Management
AcuityMD: Commercial intelligence platform for the medical technology industry.
10+ YOE5+ MgmtBachelor's degree, 10+ years customer-facing experience, 5+ years leading large-scale customer implementation programs, enterprise SaaS and healthcare experience required, technical fluency with integrations and strong project leadership.
Draper: Designs and develops advanced guidance and navigation technologies.
5+ YOEManage large-scale production programs using EVMS, IMP/IMS, risk management; interface with government customers; bachelor's degree preferred and 5+ years program management experience.
Earned Value Management (EVMS), Integrated Master Plan (IMP)/Integrated Master Schedule (IMS), Microsoft Office Applications
Emerald Technologies: Provides design and manufacturing services for complex electronic assemblies.
2+ YOE2+ years related manufacturing experience, bachelor's preferred or 5 years industry experience; strong communication, customer account and commercial management skills; MS Office proficiency.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Experience with program execution and product-based delivery in FAR Part 12 commercial environments; ability to manage schedule, budget, and customer/supplier relationships; strong leadership, communication, and organizational skills; U.S. person and ability to obtain Top Secret clearance required.
AmphenolNYSE: APH: Designs and manufactures electrical connectors and interconnect systems.
4+ YOEManage complex new product development projects, provide technical leadership, communicate with customers, plan schedules and budgets; Bachelor's in technical discipline preferred with 4+ years related experience, ability to read technical drawings, and proficiency with Excel, Word, and PowerPoint.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
(Associate) Director, Customer Program Management, Physical Sciences
Cambridge, Massachusetts, United States
OnsiteFull Time
Lila Sciences: Develops an AI platform for autonomous scientific research and discovery.
8+ YOE5+ MgmtGraduate degree in a physical/technical discipline or equivalent experience; 8+ years in technical/scientific industries with 5+ years in program management; strong customer-facing, communication, and cross-functional leadership skills.
United States or Redmond or Mountain View or Austin or Houston or Chicago or New York or Cambridge or Atlanta
$120k-$235k/yrOnsiteFull Time
MicrosoftNASDAQ: MSFT: Develops software, services, devices, and cloud computing solutions.
4+ YOEBachelor's degree and 4+ years experience in engineering/product/technical program management/data analysis or equivalent; 2+ years managing cross-functional projects; experience with customer-facing engineering engagements; cannot sponsor work visa.
4+ YOEBachelor's degree or equivalent experience, minimum 4 years project management experience, strong relationship management, discovery and execution skills, ability to influence without authority, coordinate complex cross-functional work, and strong communication and problem-solving.
Energetiq Technology: Manufactures advanced light sources for semiconductor and scientific applications
3+ YOEBachelor's in engineering/physics required; 3+ years in product, program, or technical customer-facing roles; OEM/customer engagement and NPI experience preferred; strong program management, technical aptitude, and willingness to travel domestically and internationally.