3w
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Implementation Manager
Cambridge or Newton
$120k-$145k/yr HybridFull Time
4+ YOE4+ years in customer success/implementation or professional services at a SaaS or AI-native company; strong communication, project discipline, customer obsession, experience leveraging AI tools, and ability to design and lead implementations.
Agent OS
1mo
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Implementation Manager
Boston, Massachusetts, United States
$80k-$95k/yr HybridFull Time
3+ YOEBachelor's degree, 3+ years in customer implementation/onboarding/project management or consulting, experience managing multiple implementations and professional services (integrations, data migrations), requirements analysis, and customer-facing work with HR leaders.
ATS, HRIS, APIs, SSO, SQL
4w
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Implementation Consultant
Wellesley Hills or Milwaukee or Baltimore or Hartford or Kansas City or Nashville
$54k-$81k/yr HybridFull Time
Client-facing onboarding experience in group benefits preferred; strong communication, time management, organization, and problem-solving skills; ability to collect client data, analyze submissions, and update system of record (QPS).
QPS
4w
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Implementation Consultant
Wellesley Hills or Milwaukee or Baltimore or Hartford or Kansas City or Nashville
$54k-$81k/yr HybridFull Time
Experience with group benefits or related industry preferred; strong client communication, time management, and organization; ability to support multiple time zones; familiarity updating case data in system of record (QPS).
QPS
5d
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Senior Implementation Accountant
Watertown, Massachusetts, United States
$80k-$105k/yr OnsiteFull Time
3+ YOEBA in accounting, 3+ years investment partnership accounting experience, strong Microsoft Excel skills, implementation or financial software experience, excellent communication and customer service skills.
Dynamo Accounting, Microsoft Excel
3mo
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Technical Implementation Specialist
Boston, Massachusetts, United States
$70k-$100k/yr HybridFull Time
Bachelor's degree in CS/Engineering/MIS or related field; strong Excel, Python, SQL; experience implementing customer solutions; travel up to 25%.
Excel, Python, SQL, P3L
3mo
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Implementation Specialist
Boston, Massachusetts, United States
$60k-$80k/yr RemoteFull Time
3+ YOEThree+ years in a customer-facing role; excellent communication; proficient in Microsoft Office; strong project management and cross-functional collaboration.
Salesforce, Microsoft Office
3w
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Lead Implementation Specialist, T&S
Boston or Chicago
$129k/yr HybridFull Time
3+ YOE3+ years customer-facing experience with at least 2 years project management; strong finance/ERP knowledge (NetSuite, Dynamics), stakeholder coordination, onboarding/implementation expertise, mentoring skills, and English proficiency. Must be within commuting distance of a hub.
NetSuite, Dynamics BC, Dynamics F&O, SSO, HRIS, SCIM, ERP, CRM
3d
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Ingénieur·e principal·e en implantation | Principal Implementation Engineer
Boston, Massachusetts, United States
HybridFull Time
8+ YOE8+ years in renewable energy; hands-on SCADA, time-series data, SQL, SaaS configuration, API/data integration, and customer-facing communication; ability to translate operational needs into software configuration.
SCADA, SQL, APM, API, AWS, Azure, GCP
1mo
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Field Implementation Technician (Bilingual SPANISH Required)
Boston, Massachusetts, United States
$21-$25/hr FieldFull Time
0+ YOEBilingual English/Spanish; valid driver\u0002s license, reliable transportation and insurance; ability to travel extensively, lift up to 50 lbs, work at heights, and stand long periods; strong communication and customer-service skills.
POS
1mo
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Customer Engagement Manager
Atlanta or Boston or Illinois or New York or Raleigh or Texas or United States or Virginia or San Francisco or Bengaluru
RemoteFull Time
6+ YOE6+ years customer-facing experience in enterprise customer success or implementation; proven renewal and expansion track record; executive communication; technical aptitude with APIs, LLMs/OCR/AI; SDLC familiarity; leadership and mentoring experience.
AI Hub, API, LLMs, OCR, AI/ML, SDLC
3w
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AI Customer Strategist
Austin or Nashua or Minneapolis
OnsiteFull Time
Experience in customer success, onboarding, or implementation (SaaS/MarTech preferred); solid applied AI understanding; workshop facilitation and presentation skills; ability to drive AI adoption and deliver onboarding programs.
Optimizely AI
1mo
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Customer Success Manager
New York City or Waltham
$85k-$105k/yr HybridFull Time
2+ YOEBachelor's degree, 2+ years in customer success/account management at a SaaS company, experience implementing/supporting SaaS, strong communication, presentation, problem-solving, and ability to manage multiple accounts with off-hours availability.
2mo
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Sr. Customer Success Manager
Boston, Massachusetts, United States
OnsiteFull Time
3+ YOE3-5+ years in Customer Success, Account Management, or Implementation (SaaS). Experience with high-ACV customers, retail/ fashion tech, and strong project management; excellent communication and organization. Familiarity with time-tracked billing is a plus.
Hubspot, Jira, Zendesk
1mo
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Customer Success Manager
Waltham, Massachusetts, United States
$80k-$120k/yr HybridFull Time
5+ YOE5+ years in SaaS client services with implementation, onboarding, and relationship management; strong project management, communication, and cross-functional leadership; proficiency with Google Suite, Salesforce.com, and Microsoft Office.
Google Suite, Salesforce.com, Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
1mo
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Director Customer Experience & Strategy
Stoughton or McClellan Park or Fallon or Massillon or Cincinnati or Elko or Auburn or Tacoma or Olympia or Tucson or Truckee or Phoenix or Albert Lea or Denver or Alamosa or Riverside or Virginia Beach or Euless or Monroe or Saint Paul or Pueblo or Kansas City or Richmond
$90k-$120k/yr OnsiteFull Time
10+ YOEBachelor's required (advanced degree preferred). 10+ years in customer experience, operations, or service delivery leadership with experience managing managers, strong analytical and process-improvement skills, and project/system implementation experience.
1mo
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Global Customer Success Manager
Boston, Massachusetts, United States
$121k-$129k/yr HybridFull Time
7+ YOEBachelor's degree in Business Admin, Data Science, Chemistry or related and 7 years' experience required; experience with platform implementation, client success, KPI reporting, ROI storytelling, and presenting to senior clients; up to 10% travel.
gfknewron, Newron, LinkedIn Learning
2w
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DACH Senior Customer Onboarding Specialist
Berlin or Cambridge or Dublin
€57k-€78k/yr HybridFull Time
Fluent German, experience consulting on SaaS implementations and multi-stakeholder onboarding, expertise in at least one HubSpot Hub, ability to advise on integrations/APIs and present to technical and executive audiences.
APIs, CLEAR ID Verification, HubSpot Hubs
4d
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Customer Program Owner - Health 100
Woonsocket or Connecticut or New York or Massachusetts
$100k-$232k/yr RemoteFull Time
10+ YOE10+ years enterprise customer-facing program management or customer success experience, enterprise software implementation fluency, cross-functional coordination, structured communication and long-horizon program management.
1mo
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Customer Engineer, Advanced Customer Engineering, Global Financial Services
Boston or Arlington or New York
$145k-$195k/yr OnsiteFull Time
4+ YOE4+ years design/implementation/consulting in applications or infrastructure; 4+ years software development in languages like Java, Python, JavaScript/TypeScript, Rust, Go, or C/C++; 4+ years with IaC such as Terraform HCL, CloudFormation, AWS CDK, or Pulumi; experience with cloud-native, serverless, AI/Generative AI, and data/analytics technologies...
Java, Python, JavaScript, TypeScript, Rust, Go, C/C++, Terraform HCL, AWS CloudFormation, AWS CDK, Pulumi, Amazon Bedrock, Amazon Bedrock AgentCore, Amazon SageMaker, Apache Iceberg, Amazon S3, AWS Glue, AWS Lambda, Elastic Load Balancers, Amazon EC2, Amazon ECS, Amazon EKS, Amazon Fargate, Amazon RDS, Amazon DynamoDB, Amazon API Gateway, Amazon Cognito, HTML, CSS, ReactJS, Angular, Vue
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