27 customer implementation manager jobs at 19 companies in Fallbrook, CA
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AI Implementation Specialist
San Diego or Orange County
$85k-$95k/yrHybridFull Time
Bird Rock Systems: Providing managed IT, cybersecurity, and cloud infrastructure solutions.
1+ YOECustomer-facing AI implementation: data preparation, validation, deployment support, training, and adoption. Preferred 1–2 years technical/customer-facing experience and familiarity with business applications and automation tools.
Fresha: Marketplace and management software for beauty and wellness businesses.
2+ YOE2+ years in Customer Success/Onboarding/Implementation/Account Management in a SaaS or SMB environment; project management mindset (certification desirable); strong organization and communication; French proficiency a strong asset.
Customer Success Manager – Southern California Region
Riverside or Temecula or San Bernardino or San Diego or Lodi
FieldFull Time
Arable: Provides IoT-based crop intelligence and weather monitoring solutions.
Customer-success or ag-facing experience, strong communication and training skills, comfort working in-field, ability to manage implementations/onboarding, travel ~25–40%, bachelor’s degree or equivalent experience preferred.
Customer Success Manager (Healthcare AI Adoption & Customer Outcomes)
San Diego, California, United States
$95k-$135k/yrHybridFull Time
Clinically AI: Automates documentation and compliance for behavioral health providers.
4+ YOE4+ years in customer success/implementation/consulting in SaaS or healthcare tech; experience driving adoption, retention, and expansion; cross-functional collaboration; strong communication; active use of AI tools.
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yrOnsiteFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Austin or San Diego or United States or Canada or North America
$102k-$159k/yrOnsiteFull Time
ServiceNowNYSE: NOW: Provides a cloud platform for automating enterprise digital workflows.
5+ YOE5+ years in account management/implementation/sales in software/SaaS, experience with enterprise deployments, strong communication and problem-solving, Bachelor's degree, willing to travel 10-25%.
Senior Manager, Customer Service Technology Systems
Bridgewater or Bartlett or Westminster or Richmond or Perris or Canada or Mexico or Brazil or Argentina or Chile or Peru
$125k-$170k/yrHybridFull Time
BrotherTokyo Stock Exchange: 6448: Manufacturer of printers, sewing machines, and industrial equipment.
8+ YOE8+ MgmtBachelor's (or equivalent) in business; 8+ years leading customer service technology operations (CRM, telephony, IVR, chat, web), multi-country experience across the Americas, vendor management, implementations, APIs/integrations, analytics, and strong leadership and communication skills.
CRM, Salesforce, Oracle, Zendesk, IVR, APIs, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams
PracticeTek: Provides software and payment solutions for retail healthcare practices.
10+ YOE6+ Mgmt10+ years in SaaS with 6+ years leading large customer success/support teams; experience scaling 50+ person organizations, improving CSAT/retention, and implementing AI/automation; proficiency with Salesforce, Tableau, Excel/PowerPoint.
ChatGPT, Claude, Salesforce, Tableau, Microsoft Excel, Microsoft PowerPoint
Solar TurbinesNYSE: CAT: Manufacturer of industrial gas turbines and turbomachinery systems.
8+ YOEBachelor's degree in a related field, 8+ years in customer success/business analysis with hands-on Salesforce implementation; proficiency in Apex, Visualforce, Lightning, Salesforce APIs, SQL/Oracle, and development experience in C#, Java, Angular, or Python.
AlconNYSE: ALC: Manufactures ophthalmic surgical equipment and vision care products.
5+ YOE5+ years relevant implementation/project experience; Bachelor's degree or equivalent; strong project implementation, customer-facing, and communication skills; experience with SaaS and healthcare environments preferred.
Project Manager, Customer Payments and Cash Automation
San Diego, California, United States
$98k-$150k/yrHybridFull Time
Realty IncomeNew York Stock Exchange: O: Invests in commercial real estate to provide monthly dividends.
5+ YOEBachelor's in Finance/Accounting/Business, 5+ years leading projects/programs in Finance Operations or Cash Application, experience with automation/system implementation, SQL/Python/Power BI, ERP (Yardi preferred), Microsoft 365 proficiency.
SQL, Python, Power BI, Microsoft 365, Microsoft Excel, Microsoft PowerPoint, Yardi, ERP, APIs, AI
Apex Service Partners: National provider of residential HVAC, plumbing, and electrical services.
5+ YOE5+ Mgmt5+ years leadership in operations with P&L experience, ability to recruit/mentor teams, drive sales and customer satisfaction, and implement process improvements.
Agile Sourcing Partners: Provides integrated supply chain and procurement services to utilities.
4+ YOEOversee safety operations across multiple yards; implement safety policies; ensure OSHA/EPA compliance; lead trainings and inspections; collaborate with operations, contractors, and customers.
Raken: Mobile platform for construction field reporting and project management.
2+ YOE2+ years in SaaS onboarding/implementation or customer-facing roles, strong Excel macro skills, excellent written/verbal communication, presentation and training ability, organized, able to manage multiple projects; Spanish fluency a plus.
Crescent Hotels & Resorts: Provides third-party management and operations for hotels and resorts.
Supervise front desk staff, hire/train, conduct performance evaluations, resolve guest issues, implement procedures, use hotel computer systems, strong English communication, basic math, professional appearance, ability to stand/walk.
Naval Air Systems Command (NAVAIR): A government command responsible for naval air systems acquisition and support.
Coordinate engineering studies, lead facility system projects, implement process improvements, and translate customer requirements for facility infrastructure management.
Miami or Cincinnati or Cedarburg or Clarksville or Boston or Seattle or Ellicott or Durham or Lawrence or Kansas City or Mooers or San Diego or Atlanta or Minneapolis or Houston
$70k-$100k/yrRemoteFull Time
Magaya: Provider of cloud-based supply chain and logistics software.
2+ YOE2+ years logistics or freight forwarding experience; expertise in international freight forwarding, 3PL, warehousing, customs/compliance; project management, client implementations, mentoring; proficiency with Microsoft Office, Salesforce, and JavaScript; willingness to travel internationally.
Magaya, CargoWise, GoFreight, Descartes, Flex Cargo, Microsoft Office, Salesforce, JavaScript
Applied Business Software: Provides loan origination and servicing software for private lenders.
12+ YOE3+ Mgmt12+ years leading customer-facing post-sales or operations; 3+ years at VP level; experience running two or more of: support, professional services, customer success, onboarding/implementation, technical account management.
Irvine or Los Angeles or San Francisco or Denver or Washington or Tampa or Atlanta or Chicago or Boston or St Louis or Short Hills or New York City or Philadelphia or Austin or Dallas or Houston or Seattle
$94k-$203k/yrOnsiteFull Time
KPMG: Global professional services network providing audit, tax, and advisory.
3+ YOE3+ years managing enterprise systems including ServiceNow with focus on ITSM/ITOM/IRM, ServiceNow implementation experience, ServiceNow CSA certification, JavaScript customization skills, bachelor’s degree or equivalent, authorized to work in the U.S.