20 customer implementation manager jobs at 19 companies in Fallston, MD
3w
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Implementation Manager - Nurse Call
Wilmington, Delaware, United States
HybridFull Time
5+ YOE5+ years project management experience delivering customer-facing system implementations; strong leadership, budgeting, stakeholder communication, and customer relationship skills.
2mo
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Implementation Specialist
Annapolis, Maryland, United States
HybridFull Time
1+ YOE1+ years in customer relationship management; proven track record with customers; bachelor’s degree in business/IT or related field (or equivalent experience).
CRM tools, JIRA, Microsoft Office Suite, Salesforce, Certinia
3d
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Customer Success Manager – Strategic Accounts
Baltimore or United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex implementation and enterprise account experience; executive communication; healthcare knowledge preferred; travel required during implementation.
HubSpot, Jira, Confluence, Epic, Cerner, Meditech, HIPAA, DEA
3d
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Customer Success Manager – Strategic Accounts
Baltimore, Maryland, United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex enterprise implementations, executive engagement, project management, healthcare SaaS knowledge, and customer success metrics experience preferred.
HubSpot, Jira, Confluence, HIPAA, DEA, Epic, Cerner, Meditech, Net Revenue Retention (NRR), Net Promoter Score (NPS), Customer Satisfaction (CSAT)
2w
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Customer Success Manager (Public Sector)
Baltimore, Maryland, United States
RemoteFull Time
3+ YOE3+ years in customer success or related customer-facing role supporting SaaS/public sector customers; experience with SaaS implementation, analytics, and stakeholder communication; willingness to travel.
API
1mo
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Senior Manager, Customer Service (DentaQuest)
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yr HybridFull Time
8+ YOE5+ Mgmt8+ years customer service/contact center or healthcare operations experience; 5+ years people leadership; bachelor’s degree or equivalent; strong contact center, WFM, and technology implementation experience; Microsoft Office proficiency.
Microsoft Office
1mo
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Customer Success Executive (York, PA)
York or Palo Alto
$220k/yr OnsiteFull Time
5+ YOEBachelor's degree required; 5+ years health‑systems experience (customer success/account/project management); experience leading onsite clinical implementations, strong relationship and project management skills, and ability to meet client credentialing (drug screen, vaccinations).
Polaris
1mo
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Business Analytics Manager - Marketing & Customer Analytics
Pittsburgh or Philadelphia or Tysons or Cleveland or Wilmington
$100k-$204k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years in data management/governance or related field, 3+ years leadership, experience implementing governance/controls in regulated environments, strong stakeholder communication, familiarity with metadata, lineage, and data quality.
Jira, Confluence, Archer, GitHub, Co-Pilot, Python, Microsoft SharePoint
2w
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Director, Customer Engagement & Agent Platforms
Wilmington, Delaware, United States
$150k-$165k/yr HybridFull Time
8+ YOE8+ years in operations or platform management; experience owning engagement, CRM, contact center or dialer platforms and vendors; change management and intake processes; AI and automation implementation; cross-functional leadership.
Zendesk, CRM, messaging platforms, telephony, IVR, dialer, chatbots
2mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
3w
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Sr. Manager CRM Field Operations
Gaithersburg, Maryland, United States
$137k-$205k/yr HybridFull Time
2+ YOEBachelor's degree,2+ years CRM platform experience (Salesforce/VEEVA/IQVIA),functional operational knowledge,experience with large-scale implementations,strong sales process understanding and customer focus.
Salesforce, VEEVA, IQVIA
2mo
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Benefits Administration Client Ops Manager- (bswift)
Hunt Valley, Maryland, United States
$60k-$116k/yr RemoteFull Time
Bachelor's degree or equivalent; experience with bswift preferred; strong benefits knowledge (health, life, disability), Excel (VLOOKUP, pivot tables) proficiency, analytical and communication skills, and ability to manage 10–12 client implementations.
bswift, Microsoft Excel
1w
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Technical Account Manager
Columbia or United States
$118k-$128k/yr RemoteFull Time
4+ YOE4–8 years in technical consulting/implementation or equivalent; technical fluency in cloud infrastructure (AWS/Azure/GCP/IAM); strong communication and organizational skills; bachelor’s degree or equivalent; government/commercial account experience preferred.
AWS, Azure, GCP, IAM, Terraform, CloudFormation
1mo
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Head Of Store Operation
Towson, Maryland, United States
$60k-$75k/yr OnsiteFull Time
Manage store operations and team, optimize KPIs and replenishment, supervise omnichannel processes, analyze reports and implement operational improvements.
ORQUEST, SINT, IPOD, STORE MODE, CC
1mo
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Field CTO (APJ)
Boston or Columbus or College Park or Australia
HybridFull Time
5+ YOE5+ years in implementation/consulting/technical advisory or related customer-facing roles; strong data governance, security, and data platform experience; executive presence; ability to translate technical concepts to business value.
Immuta, Databricks, Snowflake, AWS, Microsoft Azure, Google Cloud, Starburst
3w
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtExperienced call center leader with call center operations, workforce planning, performance management, process improvement, and technology implementation experience; bachelor\u0002s preferred; high school required.
CRM, EMR, CMS/PMS, AI assistants, IVA platforms, workforce management software, contact center software
2w
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SalesPro Specialist
Columbia or United States
$60k-$68k/yr RemoteFull Time
1+ YOEAssociate's or Bachelor's degree required; 1+ year experience with web apps, client-facing roles, software implementation, and project management; strong communication and technical troubleshooting skills.
Zoom, SalesPro
1mo
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Operations Consultant – Logistics/Freight Forwarding/Customs
Miami or Cincinnati or Cedarburg or Clarksville or Boston or Seattle or Ellicott or Durham or Lawrence or Kansas City or Mooers or San Diego or Atlanta or Minneapolis or Houston
$70k-$100k/yr RemoteFull Time
2+ YOE2+ years logistics or freight forwarding experience; expertise in international freight forwarding, 3PL, warehousing, customs/compliance; project management, client implementations, mentoring; proficiency with Microsoft Office, Salesforce, and JavaScript; willingness to travel internationally.
Magaya, CargoWise, GoFreight, Descartes, Flex Cargo, Microsoft Office, Salesforce, JavaScript
3w
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Cyber Event Red Teamer
Annapolis Junction, Maryland, United States
$130k-$170k/yr OnsiteFull Time
4+ YOE5+ MgmtProvide red team support for cyber range training events, implement offensive content, develop AAR materials, and interface with customers; requires red team operator experience and leadership.
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