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16 customer operations analyst jobs at 12 companies in San Jose, CA

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Customer Operations Analyst — Japanese Langua
San Francisco, California, United States
$65k-$80k/yr RemoteFull Time
Science Exchange
Science Exchange: SaaS platform for R&D supplier management and procurement.
1+ YOEJapanese fluency, 1+ years customer or technical support experience, BS degree required (science preferred), Salesforce/ticketing experience, strong communication and analytical skills.
Salesforce, Claude AI, JIRA
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1mo
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Customer Operations Claims Analyst
Walnut Creek, California, United States
$105k-$115k/yr HybridFull Time
Kinder's
Kinder's: Produces and sells premium barbecue sauces, seasonings, and marinades.
3+ YOE3+ years supply chain/customer operations/logistics experience in CPG; knowledge of deductions, chargebacks, OTIF disputes, transportation claims; strong analytical, cross-functional problem-solving skills; experience with ERP, Excel/Google Sheets, and claim management tools.
ERP systems, Microsoft Excel, Google Sheets, claim management tools
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2w
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Customer Development & Operations Analyst, Costco (West Coast Region)
Emeryville or Seattle or San Francisco or Los Angeles or United States
$75k-$95k/yr RemoteFull Time
Premier Nutrition Company
Premier Nutrition CompanyNYSE: BRBR: Produces and distributes protein-based nutritional beverages and supplements.
3+ YOE3+ years CPG sales experience, Costco experience preferred, forecasting and analytics (IRI/Numerator), Excel and Salesforce proficiency, bachelor’s or equivalent, willingness to travel up to 30%.
Microsoft Excel, Salesforce, Blue Planner, Numerator, IRI, CRX, Microsoft Teams, Outlook
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1mo
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Customer Insights Analyst
Atlanta or San Francisco or Los Angeles or London or United States or Japan or Australia or Korea or Thailand or Europe or Asia
$80k-$110k/yr RemoteFull Time
SquareTrade
SquareTradeNYSE: ALL: Extended warranty and protection plans for consumer electronics.
3+ YOE3+ years in analytics/operations/consulting, strong SQL, Tableau and Excel skills, experience with customer journey analytics, structured problem solving, and cross-functional influence.
SQL, Tableau, Microsoft Excel
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1mo
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IT Operations Analyst
San Francisco, California, United States
$109k-$164k/yr OnsiteFull Time
Harvey
Harvey: AI platform for legal research and document analysis.
3+ YOE3+ years IT support experience in fast-paced environments; proficiency with Okta, Google Workspace, MDM, scripting/automation; strong communication and customer-service skills.
Google Workspace, Okta, Slack, Zoom, Jamf, Microsoft Intune, Okta Workflows, Python, Bash, PowerShell, Microsoft Office, macOS
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2mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
Scribd
Scribd: Subscription-based digital library for e-books, audiobooks, and documents.
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
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2mo
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Business Analyst - Customer Success - Shockwave Medical
Santa Clara or United States
$75k-$121k/yr RemoteFull Time
Johnson & Johnson
Johnson & JohnsonNYSE: JNJ: Develops and manufactures pharmaceutical drugs and medical devices.
5+ YOEAssociate's degree or 5+ years relevant experience, 2 years supporting customer service/sales ops/finance; procurement knowledge; Excel (pivot), Salesforce, PowerBI, Oracle ERP; strong communication and analytical skills.
Microsoft Excel, Salesforce, PowerBI, Oracle ERP
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1w
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Production Operations Analyst I - Weekend Day Shift
Scottsdale or Phoenix or San Francisco or Chicago or New York City
$21-$25/hr HybridFull Time
Early Warning Services
Early Warning Services: Operates payment and risk solutions for the financial industry.
1+ YOEHigh school diploma and 1+ year of work experience or training. Requires Windows, Linux, IBM Mainframe, Microsoft Office, technical troubleshooting, customer support, communication, and process compliance.
Windows, Linux, IBM Mainframe, Microsoft Office, Customer Relationship Management (CRM)
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1w
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Employee Benefits Analyst
San Francisco or Sacramento or San Mateo or Walnut Creek
$70k-$95k/yr HybridFull Time
WTW
WTWNASDAQ: WTW: Global advisory, broking, and solutions.
1+ YOERequires 1-2 years of benefits experience, Microsoft Office proficiency, strong communication, customer service, organization, time management, technology adoption, and a resident Department of Insurance Life License.
Microsoft Office
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1w
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Employee Benefits Analyst
San Francisco or Sacramento or San Mateo or Walnut Creek or Los Angeles
$70k-$95k/yr HybridFull Time
WTW
WTWNASDAQ: WTW: Provides global risk management, insurance brokerage, and advisory services.
1+ YOERequires 1–2 years of benefits experience, strong communication and customer service skills, Microsoft Office proficiency, organizational detail, project management knowledge, and a resident insurance life license.
Microsoft Office
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2w
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Field Sales Analyst – Customer Sales (West & Central Region)
Emeryville, California, United States
$85k-$95k/yr HybridFull Time
Premier Nutrition Company
Premier Nutrition CompanyNYSE: BRBR: Produces and distributes protein-based nutritional beverages and supplements.
3+ YOEBachelor's degree, 3+ years in sales analytics or sales operations, experience with Tableau, Salesforce, POS data (Circana/IRI or Nielsen), SPINS, and advanced Excel; strong analytical and communication skills.
Tableau, Salesforce, Circana (IRI), Nielsen, SPINS, Microsoft Excel
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1w
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Mission Intelligence Analyst
Sunnyvale, California, United States
$28-$32/hr OnsiteFull Time, Part Time
Knightscope
KnightscopeNASDAQ: KSCP: Manufactures autonomous robots and communication devices for physical security.
Physical security experience preferred, especially in a security operations center. Requires computer and internet proficiency, clear communication, organization, flexibility, attention to detail, judgment, and customer service experience.
CCTV
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2mo
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Salesforce Innovation Center Analyst
San Francisco, California, United States
$90k-$124k/yr HybridFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
2+ YOE2–4 years experience in event coordination, executive programs, customer-facing roles, or operations; strong written and verbal communication; highly organized and detail-oriented; ability to manage multiple concurrent workstreams.
Salesforce, Agentforce, ChatGPT, Copilot
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2w
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CX Ops Associate Analyst
United States or San Francisco
$60k-$95k/yr HybridFull Time
Cribl
Cribl: Develops software for observability and telemetry data management.
2+ YOEBA/BS preferred,2-3 years customer operations or related experience,program management skills,strong communication,experience with Gainsight,Google Workspace,Zoom,Slack,and willingness to work occasional hours outside standard schedule.
Gainsight, Google Workspace, Zoom, Slack
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3w
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Account Coordinator (Emerging Risk) - Service and Delivery Analyst
San Francisco, California, United States
$23-$41/hr HybridFull Time
WTW
WTWNASDAQ: WTW: Provides global risk management, insurance brokerage, and advisory services.
2+ YOE2+ years in comparable roles, 1+ year insurance brokerage experience, resident property and casualty insurance license (obtainable within 3 months), strong communication, customer service, time management, and technology skills.
AMS, Microsoft SharePoint
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3w
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Account Coordinator (Emerging Risk) - Service and Delivery Analyst
San Francisco, California, United States
$23-$41/yr HybridFull Time
WTW
WTWNASDAQ: WTW: Provides global risk management, insurance brokerage, and advisory services.
2+ YOE2+ years relevant experience, 1+ year insurance brokerage experience, commercial insurance preferred; resident property and casualty insurance required (obtainable within 3 months); strong communication, customer service, time management, and tech adoption skills.
AMS, Microsoft SharePoint
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