1,220 customer operations manager jobs at 491 companies in Middle River, MD
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Customer Operations Manager
Hanover, Maryland, United States
$55k/yr OnsiteFull Time
1+ YOE1–3 years customer service or operations experience, high school diploma required (bachelor's preferred), Microsoft Office proficiency, strong communication, leadership, and customer resolution skills.
Microsoft Office
2w
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Operations Manager - Federal Customer
McLean or Alexandria or Virginia
$161k-$208k/yr OnsiteFull Time
Experience leading operations, program execution, or delivery teams; stakeholder management and cross-functional leadership skills; active TS/SCI clearance required.
SLA, KPI, SOPs
1w
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Operations Manager
Baltimore, Maryland, United States
$62k-$76k/yr OnsiteFull Time
5+ YOEApproximately 5 years managing organizational, school, or program operations; strong planning, communication, organization, customer service, Microsoft 365 or Google Workspace skills, and technology adaptability.
Microsoft 365, Google Workspace, Salesforce, Adaptive
3w
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Operations Manager- Move
Rockville, Maryland, United States
$55k-$60k/yr OnsiteFull Time
2+ YOE2+ years operations/dispatch experience, crew management, scheduling and logistics skills, customer communication, familiarity with tariff/valuation compliance preferred, valid driver’s license required.
1mo
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Business Operations Manager
Silver Spring, Maryland, United States
$75k-$94k/yr HybridFull Time
5+ YOEBachelor's required, 5+ years operations/program coordination or project management experience, 2-5 years customer service, cross-functional collaboration, CRM/LMS/eCommerce familiarity, strong communication and process improvement skills.
LMS, CRM, eCommerce
2mo
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Operations Manager (DCA)
Arlington, Virginia, United States
$70k-$87k/yr OnsiteFull Time
3+ YOE3+ years leadership in customer-facing operations; strong interpersonal skills; coach on-floor; ensure security/compliance; flexible schedule.
1mo
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Commercial Operations Manager
Baltimore, Maryland, United States
$85k-$105k/yr OnsiteFull Time
5+ YOEBachelor's degree in related field, 5+ years progressive management experience, terminal/stevedore operations expertise, labor/union experience, customer and government stakeholder management, safety/regulatory knowledge.
3w
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Operations Manager
Washington, District of Columbia, United States
$75k-$90k/yr OnsiteFull Time
Leadership and team supervision, customer service focus, budget/P&L experience preferred, valid state driver’s license required, proficiency with Microsoft Office.
Microsoft Office Suite
3d
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Operations Manager II
Washington, District of Columbia, United States
$75k-$96k/yr OnsiteFull Time
3+ YOEBachelor's degree, 3+ years of operations experience, strong organization, communication, and customer service skills, Microsoft Office proficiency, and active Secret clearance required.
Microsoft Office Suite, Microsoft SharePoint
2w
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Assistant Operations Manager (IAD)
Dulles, Virginia, United States
$25/hr OnsiteFull Time
1+ MgmtRequires 1–2 years of leadership experience in customer-facing operations, communication and organizational skills, technology proficiency, flexible scheduling, security screening eligibility, and physical ability to assist airport customers.
SF-85
1w
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Membership & Operations Manager
Arlington, Virginia, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, 3+ years in nonprofit association management, membership services, operations, or related work; requires project management, communication, customer service, and systems administration skills.
Association Management Systems (AMS), Learning Management Systems (LMS), Customer Relationship Management (CRM) platforms, Microsoft Office, Google Workspace
3w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1mo
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Operations Manager
Elkton or Wilmington
OnsiteFull Time
Estes Express Lines: Provides freight transportation and logistics services across North America.
5+ YOE5+ MgmtManage LTL service center operations, lead and develop staff, enforce safety and compliance, meet KPIs, coordinate pickups/deliveries, and handle customer issues.
AS/400, Microsoft Office
3mo
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Complex Operations Manager
Washington, District of Columbia, United States
$100k-$150k/yr OnsiteFull Time
Oversee complex branch operations; supervise staff; requires HS diploma, Bachelor's preferred; Series 7/9/10, 63/65 (or 66); strong customer service and software skills; travel may be required.
Word, Excel, PowerPoint, Outlook
2w
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Growth Operations Enablement Manager
Rosslyn, Virginia, United States
$145k-$165k/yr HybridFull Time
Experience in growth operations, sales enablement, revenue operations, or related functions; ability to translate technical products into customer messaging; cross-functional leadership and program management; bachelor\u0002s degree or equivalent.
Monday, Gong, Highspot, Seismic, Clari
1mo
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Manager, Event Operations
Washington, District of Columbia, United States
HybridFull Time
3+ YOEBachelor's degree required (event management or hospitality preferred) or 3-5 years large event experience; strong customer service, organizational skills, Microsoft Office proficiency; ability to lift 25 lbs and travel for annual meeting.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
3w
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Customer Care Manager
Clarksburg, Maryland, United States
$60k-$70k/yr OnsiteFull Time
Proven team leadership in fast-paced operations, multitasking across locations, inventory/scheduling familiarity, strong problem-solving and customer-first mindset.
2mo
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Manager, Customer Success
McLean, Virginia, United States
HybridFull Time
5+ YOE5+ years in customer success or operations, team leadership experience, CRM and data-driven decision making, proficiency with web apps, Google Workspace, and Microsoft Office.
Totango, Salesforce, Power BI, Zendesk, Google Workspace, Microsoft Office
6d
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Manager, Commercial Operations
Taneytown, Maryland, United States
OnsiteFull Time
5+ YOERequires leadership experience, 5+ years of commercial or customer-facing experience, and a BS/BA with 8–10 years of relevant experience preferred. Requires commercial, financial, communication, analytical, and process expertise.
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