17 customer retention manager jobs at 15 companies in Aptos, CA
1w
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Manager, Customer Success
San Jose or Draper or United States
$134k-$189k/yr HybridFull Time
People-leadership experience in customer success or post-sales, track record in retention and revenue expansion, strong coaching and cross-functional collaboration, data-driven decision making.
1mo
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Customer Success Manager
United States or New York or San Mateo
$85k-$132k/yr RemoteFull Time
4+ YOE4+ years relevant experience (4-6+ indicated), experience with enterprise/B2B SaaS or higher ed/FinTech preferred, strong relationship management, renewal/retention expertise, product troubleshooting, and comfort using AI tools.
17h
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Technical Customer Success Manager
San Francisco or San Mateo
OnsiteFull Time
Experience owning customer relationships end to end, driving technical rollouts, retention and expansion, building customer-success processes, and communicating with technical stakeholders.
Claude, Codex, Slack, GitHub, Jira, Snowflake
1w
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Digital Customer Success Manager
Mountain View, California, United States
$116k-$192k/yr HybridFull Time
5+ YOERequires 5–10 years in customer success, operations, lifecycle marketing, or product adoption; SaaS adoption and retention success; digital CS program experience; and customer journey, health score, automation, and platform expertise.
AI, automation, customer success platforms, CRM systems, marketing automation tools
3mo
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Manager of Customer Success, SMB
Salt Lake City or Boston or New York City or San Mateo
HybridFull Time
5+ YOE2+ MgmtLead a Customer Success team; drive retention, adoption, and expansion in SMB segment; build CS strategy and playbooks.
Salesforce, Gainsight
2w
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Customer Success Manager
San Jose, California, United States
$90k-$120k/yr OnsiteFull Time
3+ YOEBachelor's degree,3+ years customer success/account management,proven upsell/retention track record,CRM and Excel/Sheets proficiency,strong communication and relationship-building skills.
HubSpot, Salesforce, Microsoft Excel, Google Sheets
3w
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Customer Service Support 2
Fremont, California, United States
OnsiteFull Time
1+ YOE1-2 years related experience; manage customer retention, handle warranty claims and RMAs, liaise between customers and internal teams, and track inquiries in enterprise systems.
3w
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Customer Service Support 2
Fremont, California, United States
HybridFull Time
1+ YOE1-2 years related experience supporting pre- and post-sales service, managing customer retention, handling warranty claims and RMAs, and liaising between customers and internal teams.
1w
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Digital Customer Success Manager
Mountain View, California, United States
$116k-$192k/yr RemoteFull Time
5+ YOE5+ years in customer success or related roles; experience building/operating digital CS programs, improving adoption and retention in SaaS; skill with health scores, segmentation, customer journeys, CRM and marketing automation; strong reasoning and analytics.
2mo
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Sr Director, Customer Success and Outcomes
Santa Clara, California, United States
$190k-$220k/yr HybridFull Time
8+ YOE3+ Mgmt8+ years in customer success or post-sales B2B SaaS, 3+ years managing CS teams, ownership of gross/net retention, strong operational and analytical skills, experience with mid-market/enterprise implementations, relevant degree (MBA a plus).
Salesforce
1mo
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Senior Director of Marketing, Adoption & Retention
San Jose or San Francisco
$177k-$377k/yr OnsiteFull Time
10+ YOE10+ years in customer/lifecycle/adoption marketing with analytics, AI fluency, leadership, and ability to tie programs to adoption and retention metrics; Bachelor's degree required; MBA preferred.
Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, GenStudio
1mo
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Group Manager - QuickBooks CX - Foundational Experiences
Mountain View or San Diego
$190k-$297k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years leadership in tech/SaaS driving customer experience or product results; undergraduate degree required (MBA preferred); experience with journey mapping, service design, analytics, and designing experience strategies to improve retention and revenue.
QuickBooks, Jobs to be Done, Design thinking
1mo
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Account Manager, Healthcare
New York City or Washington or Nashville or Austin or McLean or Mountain View or Tampa or United States
$233k-$300k/yr RemoteFull Time
5+ YOE5+ years in account management or customer success in healthcare technology/SaaS; proven retention, expansion, and renewal performance; executive relationship building; knowledge of EMR ecosystems; experience with IAM, cybersecurity, and AI tools.
Electronic Medical Records (EMR), Epic, Oracle, eCW, Meditech, IAM, AI tools
1mo
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Enterprise Account Manager
United States or San Francisco or Los Angeles or Chicago or Dallas or Houston or Minneapolis or Nashville or Denver or Phoenix or Sacramento or San Diego or San Jose or Seattle
$290k-$315k/yr RemoteFull Time
5+ YOE5+ years enterprise SaaS experience selling to procurement/finance/legal; demonstrated retention and adoption results; account management, negotiation, and customer-facing skills; self-driven and organized; experience with Salesforce, Clari, ZoomInfo, LinkedIn SalesNav, Outreach.
Salesforce, Clari, Zoominfo, LinkedIn SalesNav, Outreach
2mo
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Director, Customer & Growth Product Marketing
Mountain View or San Francisco
$220k-$300k/yr HybridFull Time
8+ YOE8+ years B2B SaaS marketing experience focused on customer/lifecycle/growth marketing, proven success driving adoption/retention/expansion, strong analytics and execution skills, AI fluency, and people management experience.
Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, LLM, APIs
2mo
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Senior Manager, Growth & Onboarding
Palo Alto or Austin
$146k-$162k/yr HybridFull Time
6+ YOE6+ years in growth, onboarding, operations, or customer lifecycle leadership; proven ability to improve conversion, activation, retention, and engagement; analytical with data-driven approach; strong people leadership; interest in AI and automation; experience in PLG, fintech, logistics, marketplaces, or mobility a plus.
1mo
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Sr. Director, Pro & Partner Marketing
San Francisco or San Jose or New York City or Seattle or Austin or Washington or California or Massachusetts or New Jersey or Washington or United States
$214k-$326k/yr RemoteFull Time
10+ YOE10+ years leading full-funnel marketing for supply-side/business customers or marketplaces; experience with activation, retention, B2B programs (ABM, sales enablement, events), partnerships, cross-functional influence, and team building.
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