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20 customer retention manager jobs at 18 companies in Michigan

2mo
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Customer Retention Manager
Fajardo or Iowa or Nebraska or Texas or Illinois or Michigan or Florida or Colorado or Kentucky or Indiana or Missouri or New York or Pennsylvania
OnsiteFull Time
Arona Home Essentials
Arona Home Essentials: Private U.S. rent-to-own retailer serving households with furniture, appliances, electronics, mattresses, and tires through 50+ stores.
Must be 21+, valid driver’s license, pass drug screen and background check; responsible for contacting non-renewing customers, collections, record keeping, and supporting store operations; ability to lift 50+ lbs and demonstrate leadership and communication skills.
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5d
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Director, Customer Loyalty and Retention
United States or Southfield
$230k-$268k/yr RemoteFull Time
Credit Acceptance
Credit AcceptanceNasdaq: CACC: Public indirect auto finance helping independent and franchised dealers finance vehicles for credit-challenged consumers.
10+ YOE3+ MgmtBachelor's degree or equivalent experience; 10+ years in customer loyalty, retention, lifecycle marketing, or CRM, including 3+ years in leadership. Requires data analysis, executive presentation, collaboration, and program management skills.
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4w
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Customer Retention Specialist - State Farm Agent Team Member
Wyoming, Michigan, United States
$40k-$50k/yr OnsiteFull Time
Luke Bagnall - State Farm Agent
Luke Bagnall - State Farm Agent: Independent State Farm insurance agency serving Michigan customers with auto, home, life, health, business, and financial services.
Strong interpersonal and problem-solving skills; customer service or account management experience preferred; detail-oriented; must be able to obtain applicable state insurance licenses.
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1mo
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Customer Retention Specialist - State Farm Agent Team Member
Midland, Michigan, United States
$16-$18/hr OnsiteFull Time
Jessica Mishler State Farm
Jessica Mishler State Farm: Independent State Farm insurance agency serving Midland individuals, families, and businesses with insurance and financial services.
Customer service/account management skills, strong communication and problem-solving, detail-oriented, previous experience preferred, must be able to obtain state insurance licenses.
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1mo
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Customer Retention Specialist - State Farm Agent Team Member
Birmingham, Michigan, United States
$40k-$60k/yr OnsiteFull Time
Mike Goodwin - State Farm Agent
Mike Goodwin - State Farm Agent: Insurance agency providing life, home, auto, and business insurance products in Birmingham, Michigan.
Ability to obtain state insurance licenses, strong interpersonal and problem-solving skills, detail-oriented, comfortable with service/sales conversations, basic Microsoft Office and CRM skills; customer service or account management experience preferred.
Microsoft Office, CRM
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3mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
Tapcheck
Tapcheck: N earned-wage-access provider helping employees access earned wages before payday through employer payroll integrations.
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
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1w
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Senior Customer Success Manager
United States or California or Colorado or Louisiana or Massachusetts or Michigan or North Carolina or New Jersey or New York or Oregon or Texas or Utah or Virginia or Washington
$120k-$127k/yr RemoteFull Time
Spekit
Spekit: AI-powered revenue enablement platform helping B2B revenue teams use governed content, coaching, and deal intelligence.
4+ YOE4–8 years in customer success, account management, or strategic customer-facing B2B SaaS roles; experience owning retention, expansion, enterprise accounts, executive relationships, analytics, and customer success tooling.
Salesforce, Vitally, Gainsight, Claude, ChatGPT, Slack
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3w
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Senior Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington or Wisconsin or District of Columbia
$115k-$120k/yr RemoteFull Time
IDC
IDC: Private U.S. market intelligence and advisory providing technology research, data, consulting, and events to technology decision-makers.
6+ YOE6–9 years in customer success, account management, or related IT field; strategic account experience; retention and expansion results; Salesforce and Microsoft 365 knowledge; U.S. travel required.
Salesforce, Microsoft 365, Gainsight, ChurnZero
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1mo
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Head of Customer Growth
Grand Rapids, Michigan, United States
OnsiteFull Time
Cavallo
Cavallo: B2B profit-maximization software serving distributors with order intelligence and ERP-integrated workflow tools.
7+ YOE7+ years in customer success or related leadership roles; experience with recurring revenue portfolios, retention and NRR improvement, building teams and scalable processes; highly analytical and data-driven.
Business Central, SalesPad, ERP
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1mo
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Assistant General Manager - Premium Services
Detroit, Michigan, United States
$50k-$60k/yr OnsiteFull Time
Midwest Shooting Center
Midwest Shooting Center: Indoor shooting range and firearms retailer providing training, memberships, gunsmithing, and events for novice and experienced shooters.
Experience managing customer accounts and front-line service staff, strong communication, coaching, account management, metrics analysis, and customer-retention skills.
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6d
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Account Manager
United States or Alabama or Alaska or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$65k-$78k/yr RemoteFull Time
Patch My PC
Patch My PC: Private software providing endpoint management and third-party application patching for IT and security teams.
5+ YOE5+ years of customer-facing B2B software sales experience, complex relationship management, revenue and retention performance, commercial acumen, communication, negotiation, stakeholder management, and CRM proficiency.
Microsoft ConfigMgr, Microsoft Intune, Microsoft WSUS, Salesforce, CRM
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1mo
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Manager, Account Management
Grand Rapids or Denver
$95k-$130k/yr HybridFull Time
Campspot
Campspot: Campground reservation software and outdoor-stay marketplace serving campground operators and campers across North America.
2+ YOE2+ Mgmt2+ years managing account management/customer success/sales teams, ownership of net revenue retention and expansion, quota experience, strong coaching and communication, HubSpot experience, willingness to travel quarterly.
HubSpot, Attention
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2w
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Account Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kentucky or Massachusetts or Michigan or Minnesota or North Carolina or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin
$100k-$115k/yr RemoteFull Time
Jellyvision
Jellyvision: Private SaaS helping employers and employees choose, enroll in, and use workplace benefits through ALEX.
2+ YOERequires 2+ years in quota-carrying account management or customer success, experience selling B2B SaaS, and a record of achieving revenue or retention goals; HR or benefits experience is preferred.
Salesforce, Google Office Suite, Slack
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3w
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Client Success Manger
Detroit, Michigan, United States
OnsiteFull Time
KODE Labs
KODE Labs: Private software providing SaaS smart-building software to real-estate owners and operators.
3+ YOERequires 3–7+ years in customer success, account management, consulting, or SaaS; enterprise portfolio experience; retention and renewal results; executive communication, stakeholder, and project management skills.
KODE OS, Building Automation Systems (BAS/BMS), HVAC Controls, Salesforce, CRM
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1mo
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Client Success Partner
Royal Oak or San Francisco or New York City or Chicago
$55k-$80k/yr HybridFull Time
SpotOn
SpotOn: Private restaurant technology and financial services providing point-of-sale, ordering, reservations, labor, and payment tools to operators.
2+ YOE2+ years customer success experience, bachelor’s degree required, experience with adoption campaigns, automation, portfolio management, data-driven retention and upsell; strong consultative communication.
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1w
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Enterprise Account Partner
United States or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
Fourth
Fourth: Private SaaS provider of workforce and inventory software for restaurant and hospitality operators.
5+ YOERequires 5+ years in customer success, account management, or related SaaS client-facing work; enterprise account ownership, executive engagement, retention and expansion results, advanced product knowledge, cross-functional collaboration, and AI tool proficiency.
HotSchedules, MacromatiX, iQ Analytics, Claude, Salesforce, Microsoft 365, FTP, API
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2w
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Account Executive, Membership Services
Detroit or United States
OnsiteFull Time
Olympia Entertainment
Olympia Entertainment: Private American sports and entertainment operating Detroit venues and providing event, facility-management, and sports-marketing services.
2+ YOEBachelor's degree in sports management, marketing, or communications; 2+ years of customer service preferred in ticket retention and service; Microsoft applications knowledge and strong communication skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, CRM
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5d
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Group Director,Analytics-1PD Data & Loyalty
Detroit or New York City
$100k-$230k/yr HybridFull Time
VML
VML: A global creative agency combining brand experience and commerce.
10+ YOE10+ years in marketing, CRM analytics, or customer data strategy; SQL required; hands-on CDP and marketing automation experience; loyalty or retention analytics; executive presentation and cross-functional leadership skills.
Adobe Real-Time CDP, Salesforce Marketing Cloud, SQL, Python, R, Adobe Experience Platform
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