118 customer retention manager jobs at 98 companies in Paramus, NJ
1d
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Senior Manager, Customer Experience & Retention
New York City, New York, United States
$135k-$145k/yr OnsiteFull Time
7+ YOERequires 7+ years in customer experience, high-end retail, and CRM or retention programs; consumer insights leadership, multi-channel strategy, leadership presentations, and team management experience.
CRM, NPS, CSAT, LTV
2mo
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SVP Customer Retention (Long Island City, NY, US, 11101)
Long Island City, New York, United States
$243k-$347k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years in retention/customer operations, 10+ years leadership; Bachelor's or Master's degree (MBA preferred); experience with churn analytics, segmentation, BPO and multi-channel operations; ability to define KPIs and drive results.
1w
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Manager, Customer Retention Strategy & Analytics
Chicago or New York City
$115k-$128k/yr HybridFull Time
4+ YOE4+ years analytics experience influencing business decisions; deep SQL fluency, experimentation and causal measurement experience, data visualization and automation experience, cross-functional collaboration, and executive storytelling.
SQL, Tableau, Looker, Python, LLMs, MCPs
1mo
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Director of Retention & Customer Lifecycle
Yonkers, New York, United States
$180k-$200k/yr RemoteFull Time
8+ YOE8+ years in retention/CRM or growth marketing, DTC scaling experience, strong analytics and experimentation skills, experience leading teams and agencies, proficiency with listed marketing and BI tools.
Shopify, Klaviyo, Recharge, Attentive, Postscript, GA4, Triple Whale, Looker, Tableau
1mo
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Analyst, Customer Growth & Retention
New York, New York, United States
$55k-$67k/yr HybridFull Time
1+ YOE1+ years marketing/CRM/analytics experience preferred; Bachelor's degree preferred; strong analytical, communication, and project management skills; proficiency in Microsoft Excel; familiarity with Power BI and CRM/marketing automation platforms preferred.
Microsoft Excel, Power BI
2w
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Director, Client Retention Americas
New York City, New York, United States
$150k-$185k/yr OnsiteFull Time
Dow JonesNASDAQ: NWSA: A global provider of news and business information delivering content across multiple formats.
12+ YOE12+ years in client retention/customer success/account management with leadership experience; strong CRM and analytics skills (SFDC, Tableau), strategic thinking, and ability to manage retention programs across the Americas.
SFDC, Google Suite, Tableau, Artificial Intelligence (AI) tools
1w
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Customer Retention Specialist - State Farm Agent Team Member
Woodbridge, New Jersey, United States
$35k-$45k/yr HybridFull Time
Strong communication, listening, interpersonal, and problem-solving skills; customer service or account management experience preferred; must obtain applicable state insurance licenses.
2w
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Director, Client Retention Americas
New York City, New York, United States
$150k-$185k/yr OnsiteFull Time
12+ YOERequires 12+ years in client retention, customer success, or account management; leadership experience; CRM and data analysis proficiency; strong communication, strategic thinking, and B2B information or technology industry knowledge.
Customer Relationship Management (CRM), SFDC, Google Suite, Tableau, Artificial Intelligence (AI)
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Member Retention Navigator
Glen Cove, New York, United States
$21-$23/hr RemoteFull Time
3+ YOERequires 3–5 years of customer service, member engagement, or related experience; CRM or care management platform experience; strong communication, problem-solving, and listening skills. Healthcare or community services experience preferred.
CRM
1mo
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Senior Manager, B2C Engagement & Retention
New York City, New York, United States
$120k-$130k/yr HybridFull Time
7+ YOE7+ years in B2C marketing with ownership of customer-facing programs, CRM/lifecycle platform fluency, analytic rigor and experimentation experience, Looker proficiency, AI tooling experience, and prior people management.
Iterable, Braze, Klaviyo, Looker, AI tools, CRM platform, data warehouse
4d
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Customer Success Manager
New York City or San Francisco or Austin or London or Honolulu
OnsiteFull Time
4+ YOERequires 4–8 years of professional experience, ideally in customer success, account management, or SaaS; proven relationship management, adoption, retention, and account growth skills.
AI, GPU
3w
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Customer Success Manager
New York, New York, United States
$125k-$165k/yr HybridFull Time
4+ YOEBachelor's degree and 4+ years customer-facing experience in healthcare or health IT. Experience with onboarding, adoption, retention, strong communication, analytics, and stakeholder management.
EHR, Microsoft Office, Salesforce
1d
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Customer Success Manager
New York City, New York, United States
$130k-$160k/yr OnsiteFull Time
3+ YOERequires 3+ years in Customer Success, Account Management, strategic partnerships, or similar roles, with experience driving adoption, retention, renewals, expansion, onboarding, QBRs, and strategic customer outcomes.
Planhat, AI
2d
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Customer Success Manager
New York City, New York, United States
RemoteFull Time
3+ YOEBachelor's degree and 3+ years in customer success, account management, or related client-facing work. Requires account portfolio management, retention and expansion results, consultative selling, communication, and project management skills.
Salesforce, Monday.com, Gong, Google Suite, Microsoft Office, Claude, ChatGPT, Devin
2d
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Customer Success Manager
New York City, New York, United States
$150k-$200k/yr HybridFull Time
4+ YOE4–7 years in Customer Success, Technical Account Management, or post-sales solutions at a B2B SaaS company, with enterprise account ownership and retention and expansion targets.
Kubernetes, Terraform
3w
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Customer Success Manager
New York City, New York, United States
$120k-$140k/yr OnsiteFull Time
3+ YOE3+ years B2B SaaS customer-facing experience, ability to manage 30–50 accounts, strong retention track record, excellent communication, self-starter, comfortable with ambiguity.
1w
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Customer Success Manager
United States or New York City or New York
$80k-$100k/yr RemoteFull Time
3+ YOERequires 3+ years in customer success, account management, or B2B relationship management; retention ownership, CRM proficiency, data fluency, order and fulfillment knowledge, strong English communication, and independent remote work ability.
Salesforce, HubSpot, Gainsight, Zendesk, SQL, CRM, ticketing platform
5d
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Customer Success Manager
New York City, New York, United States
$55k-$86k/yr HybridFull Time
8+ YOEBachelor's degree and 8+ years in customer success, account management, or client relationship management; enterprise B2B experience, retention and growth strategy, executive communication, complex issue resolution, and Salesforce or CRM experience required.
Salesforce, CRM
1mo
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Customer Success Manager
New York, New York, United States
$150k-$190k/yr OnsiteFull Time
3+ YOE3+ years in customer success or account management at B2B SaaS with ownership of net revenue retention; commercial mindset; data-driven (health scores, usage, NRR); strong communication; willing to be onsite 5 days/week.
Confido, Vestwell, MacBook
2mo
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Senior Customer Success Manager
New York, New York, United States
$120k-$140k/yr HybridFull Time
5+ YOE5+ years in customer success, ad operations, or programmatic campaign management; deep DSP/mobile programmatic expertise; privacy-measurement knowledge; proven client growth and retention.
DSP platforms, Mobile advertising, Analytics tools
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