25 customer success operations manager jobs at 23 companies in Upton, MA
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Customer Success Manager
Boston or New York City
HybridFull Time
8+ YOERequires 8+ years in customer success, relationship management, or account strategy within investment operations technology or financial services, plus institutional account growth expertise and executive communication skills.
HubSpot, Gong
2w
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Customer Success Manager
Canton, Massachusetts, United States
HybridFull Time
3+ YOE3+ years customer success or managed services experience in MSP/IT/SaaS, strong executive communication, ability to run business reviews, create SOPs, analyze operational metrics; experience with Salesforce, ConnectWise, BrightGauge, Microsoft Office.
Salesforce, ConnectWise, BrightGauge, Microsoft Office
1mo
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Scaled Customer Success
Boston or New York City or Washington
OnsiteFull Time
2+ YOE2–6 years in customer success, account management, solutions consulting, operations, or customer-facing SaaS; strong written and verbal communication; systems- and metrics-oriented; willing to relocate to Boston, NYC, or Washington DC; US Person required; willing to travel periodically.
1mo
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Customer Success Specialist
Boston, Massachusetts, United States
$33-$35/hr HybridFull Time
3+ YOEExperience in customer success, sales, or operations; strong communication, organization, multitasking, problem-solving, CRM data management, and proactive outreach skills; familiarity with Medicaid or homecare case management is a plus.
1mo
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Manager, Customer Success & Manufacturing Readiness
Elizabeth or Somerville
$113k-$133k/yr HybridFull Time
6+ YOE6+ years in customer success, operations, manufacturing coordination, supply chain, or project management; strong communication, stakeholder management, problem-solving, and organizational skills; experience supporting customer-facing manufacturing programs; familiarity with production planning and ERP/CRM/project management systems.
ERP, CRM, project management systems, S&OP
6d
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Principal Customer Success Manager - Veza
Waltham, Massachusetts, United States
$134k-$234k/yr RemoteFull Time
12+ YOERequires 12+ years managing complex enterprise customers in SaaS or platform organizations, with experience owning executive-level accounts, renewals, expansion, customer value, risk mitigation, and cross-functional execution.
2w
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Customer Success Manager, SMB
Boston or Tempe or Chicago or United States or Colorado or Illinois or New York City or Los Angeles or San Francisco
$26-$38/hr HybridFull Time
2+ YOERequires 2+ years in client-facing sales, outbound sales, business operations, or account management; experience owning accounts, meeting targets, using Salesforce or similar CRM, and working with Google Sheets or Microsoft Excel.
Salesforce, Google Sheets, Microsoft Excel, Covey
2w
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
1mo
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Udacity LearnVantage Mid-Market Account Success Management Associate Manager
New York City or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$68k-$126k/yr RemoteFull Time
5+ YOE4+ Mgmt5+ years in Customer Success/Account Management/SaaS with 4+ years leading teams; experience owning SaaS metrics, renewals and expansions; bachelor’s degree or equivalent; executive presentation and cross-functional leadership skills.
3w
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Client Success Director
St. Petersburg or Boston or St. Louis or Atlanta or Morristown
$153k-$194k/yr HybridFull Time
10+ YOESenior leader with 10+ years driving client success at scale, strong financial and operational management, organizational design, change management, AI tool proficiency, and executive influence.
3d
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Client Success Manager (MedInsight)
Seattle or Atlanta or Appleton or Boise or Wakefield or South Burlington or Chicago or Dallas or Windsor or Houston or Indianapolis or Little Falls or Pasadena or Brookfield or Eden Prairie or Omaha or Irvine or Berwyn or Phoenix or Portland or Portland or San Diego or San Francisco or St. Louis or Salt Lake City or Tampa or Walnut Creek
$79k-$145k/yr RemoteFull Time
5+ YOEBachelor’s degree or equivalent experience; 5+ years in data analytics, healthcare, or related fields; client operations, cross-functional coordination, healthcare data, and strong communication skills.
Databricks, Microsoft Azure, Azure DevOps, Jira, Python, R, SQL, EHR
1w
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Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
1w
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Customer Relationship Program Manager
Maple Plain or Nashua
$70k-$101k/yr HybridFull Time
Requires 2–5 years in B2B account management, customer success, or inside sales; aerospace and defense experience; communication, relationship management, analytical, problem-solving, and project management skills.
Salesforce, CNC, 3D printing
4d
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Associate Community Manager
Boston or Manchester or New York City or Chicago or Menlo Park or London or Tokyo
$65k-$75k/yr OnsiteFull Time
1+ YOERequires 1+ year in customer success, client services, relationship management, operations, financial services, or another customer-facing environment, plus strong communication, organization, and multitasking skills.
HubSpot, Salesforce
1w
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General Manager - Remodeling Industry
Franklin or Boston
$200k/yr OnsiteFull Time
Requires construction or home improvement industry success, strong leadership, data analysis, customer service, and a valid driver's license with a clean record and reliable vehicle.
1d
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Produce- Assistant Manager
Watertown, Massachusetts, United States
$19-$25/hr OnsiteFull Time
Requires age 18+, high school diploma or equivalent, successful produce operations experience, ServSafe certification, English proficiency, U.S. work authorization, and ability to lift 50 pounds.
Knives, Case Cutter, Wrapper, Scale, Pineapple Core Machine, Pallet Jack, Power Jack, Pressure Washer, Crate Opener, Trash Compactor, Pricing Gun
1w
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Assistant Manager(03746) - 111 Arsenal St
Watertown, Massachusetts, United States
OnsiteFull Time
Assists the manager with daily operations, serves customers and employees, completes assigned tasks, and leads a team to success.
3w
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Assistant Branch Manager
Providence, Rhode Island, United States
OnsiteFull Time
3+ YOE3+ years customer service or sales experience; supervisory experience preferred; BA/BS preferred; proficiency with Microsoft Word and Excel; ability to coach staff and manage branch operations; successful SAFE Act background and NMLS identifier if selected.
Microsoft Word, Microsoft Excel
2mo
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Head of Brakewise
Woburn or Waltham
OnsiteFull Time
5+ YOE5+ years in SaaS, automotive technology, customer success, product management, business operations, or related fields; experience launching/scaling SaaS; strong customer-facing, analytical, and cross-functional collaboration skills.
1mo
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Executive Director – Senior Living
Newton, Massachusetts, United States
$115k-$171k/yr OnsiteFull Time
Prior executive leadership experience in senior living/healthcare or general management; proven success driving occupancy, revenue and operational performance; P&L, budgeting, team leadership, sales or customer relationship experience preferred.
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