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66 customer success program manager jobs at 50 companies in Napa, CA

2mo
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Manager, Customer Success Team
San Francisco or New York City or United States
$150k-$240k/yr HybridFull Time
Assort Health
Assort Health: Automating healthcare call centers with specialty-specific AI agents.
5+ YOE2+ Mgmt5+ years in customer success or account management in SaaS/HealthTech, 2+ years managing teams, strong project management, executive presence, analytical skills, and experience scaling customer programs; EHR integration experience a plus.
EHR, PMS, Epic, Athena, eClinicalWorks (eCW)
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1w
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Technical Customer Success / Customer Program Manager
United States or Pleasanton or India
RemoteFull Time
Ciroos
Ciroos: AI platform for automated site reliability engineering.
Experience leading complex enterprise customer programs; technical fluency across cloud, SRE, observability, integrations, and security; excellent communication and customer relationship skills.
AWS, Microsoft Azure, Google Cloud Platform, Kubernetes, Splunk, Datadog, ServiceNow, Slack, Jira, Linear, SRE, ITSM
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2w
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Scaled Customer Success Manager
San Francisco or London or Bangalore
$145k-$180k/yr OnsiteFull Time
Cartesia
Cartesia: Builds real-time generative voice and multimodal AI models.
3+ YOE3–6 years in customer success or similar at B2B SaaS, experience scaling portfolios, strong product intuition, data-driven, excellent communication, building playbooks and lifecycle programs.
CRM, APIs, AI tools
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4d
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Commercial Customer Success Manager
San Francisco, California, United States
$125k-$155k/yr HybridFull Time
incident.io
incident.io: Provides an AI-driven platform for software incident response and management.
Experience managing 40–100+ customer accounts, supporting technical teams, identifying expansion opportunities, and using scaled customer success programs, playbooks, and AI-assisted workflows.
AI
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2mo
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Customer Success Manager
San Francisco, California, United States
$140k-$180k/yr HybridFull Time
Magnitude
Magnitude: Autonomous AI platform for enterprise third-party risk management.
5+ YOE5+ years enterprise B2B CSM experience, 8+ years total in enterprise SaaS, bachelor’s in a technical field (or equivalent), strong executive relationship, analytical, program management, and technical troubleshooting skills.
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1mo
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Customer Success Operations Manager
San Francisco or New York
$106k-$150k/yr HybridFull Time
Affinity
Affinity: Relationship intelligence platform for financial dealmakers.
3+ years CS operations experience at high-growth companies; strong CS metrics and SaaS model knowledge; expert Salesforce and CS tools; proficiency with Excel/Google Sheets, BI tools, and AI; strong communication and program management.
Microsoft Excel, Google Sheets, Looker, Tableau, Claude, ChatGPT, Salesforce CRM, Gainsight, Planhat
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2mo
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Strategic Customer Success Manager
San Francisco or United States
$224k-$287k/yr HybridFull Time
Retool
Retool: Software platform for building custom internal business applications.
5+ YOE5+ years in customer success or strategic account management at B2B SaaS, enterprise account expansion experience, whitespace analysis, exec relationship building, product demo and program leadership skills.
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16h
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Senior Customer Success Manager, Strategic Technical Accounts
San Francisco, California, United States
$120k-$145k/yr RemoteFull Time
DuploCloud
DuploCloud: Software for automated cloud infrastructure and regulatory compliance.
7+ YOERequires 7+ years in customer success, strategic or technical account management, solutions consulting, professional services, program management, or related customer-facing work, plus technical fluency and cloud infrastructure knowledge.
AWS, GCP, Kubernetes, Infrastructure as Code
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2mo
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Senior Customer Success Enablement Manager
San Francisco, California, United States
$167k-$199k/yr HybridFull Time
Intercom
Intercom: AI-first customer service platform for automated and human support.
8+ YOE8+ years in Customer Success or Enablement, experience building and delivering enablement programs, strong stakeholder influence, data-driven measurement of outcomes, program design, coaching, and knowledge of CS methodologies.
Salesforce, Gong, Claude, Claude Code, Intercom, MEDDICC, Command of the Message
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1mo
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Manager, Scaled Customer Success
San Francisco or New York City or United States
$147k-$234k/yr HybridFull Time
Ramp
Ramp: Financial operations platform for corporate cards and spend management.
4+ YOE2+ Mgmt4+ years in consulting, CS ops, revenue/ops, or strategy in high-growth B2B SaaS; 2+ years people management; proven experience building scalable programs; strong analytics and cross-functional leadership.
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3mo
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Scaled Enterprise Customer Success Manager
San Francisco or New York City or Austin
$150k-$175k/yr HybridFull Time
Perplexity
Perplexity: AI-powered search engine providing conversational answers with citations.
3+ YOE3+ years in Customer Success, Account Management, Sales, or related roles at scaling tech companies; experience with SMB/Mid-Market; SaaS/AI tools; data-driven, scalable programs; strong communication.
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2mo
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Customer Success Programs Lead (Education)
San Francisco, California, United States
$180k-$280k/yr OnsiteFull Time
Juicebox
Juicebox: AI-native platform for automated candidate discovery and talent sourcing
4+ YOE4+ years in CS programs, customer education, community, champions, or lifecycle roles; experience building programs from scratch; executive presence; strong content and communication instincts; ability to manage many projects; founder mentality.
Slack
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2w
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Customer Success Manager - West Coast
San Francisco, California, United States
HybridFull Time
A2MAC1
A2MAC1: Provides automotive benchmarking data and technical vehicle analysis.
5+ YOEBachelor’s in engineering/CS/data field required; 5+ years in automotive engineering, program management, or technical customer-facing roles; ability to influence stakeholders and use benchmarking and cost analysis to drive retention and expansion.
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2mo
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Customer Success Manager - Medical Devices
San Francisco or Boston or Cambridge
$140k-$160k/yr OnsiteFull Time
Lumafield
Lumafield: Accessible industrial CT scanners and cloud-based analysis software
10+ YOEEngineering BS or equivalent, 10+ years experience (consulting/program management or medical device product development), knowledge of medical device processes and regulations (ISO 13485, 21 CFR Part 11), strong communication and executive presentation skills.
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2mo
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Senior Trial Success Manager
United States or Canada or San Francisco or New York City or Washington
$102k-$154k/yr RemoteFull Time
Samsara
SamsaraNYSE: IOT: Connected Operations Cloud platform for physical operations and IoT.
8+ YOE8+ years client-facing experience with enterprise customers, Bachelor’s degree required, strong project and change management, CRM and trial execution experience, exceptional communication; PMP preferred.
Accord, Tofu, CRM
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1d
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Client Success Manager
Houston or Los Angeles or San Francisco
HybridFull Time
AvonRisk
AvonRisk: Provides third-party claims administration and risk management services.
5+ YOEBachelor’s degree or 5–10 years of related experience; experience with workers’ compensation programs and California Labor Code, including updates and application, is essential.
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2d
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Sr. Manager, WW Partner Led Customer Success, AWS Specialist and Partner Organization
Mountain View or Seattle or San Francisco or Los Angeles County
$201k-$313k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
Bachelor’s degree or equivalent, 10+ years in partner strategy, customer success, enablement, or enterprise cloud services, 5+ years managing people, global program scaling, executive influence, and pipeline forecasting.
AWS, AI agents
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1mo
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AI Success Engineer - EDU
San Francisco or New York City
$234k-$260k/yr OnsiteFull Time
OpenAI
OpenAI: Develops artificial intelligence models and generative AI software services.
8+ YOE8+ years in technical customer-facing roles; deep knowledge of OpenAI products, APIs and SDKs; program management and customer advisory experience; ability to drive adoption and technical deployments for education customers.
OpenAI, APIs, SDKs, connectors
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1w
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All programs - Academy for Customer Success - JAPAN (Hybrid)
Tokyo or San Ramon
HybridFull Time
SAP
SAPFrankfurt Stock Exchange: SAP: Sells enterprise resource planning and business management software solutions.
2+ YOERequires 2–3 years of relevant professional experience, English and Japanese proficiency, business process knowledge, AI fundamentals, problem-solving, project management, communication, and customer-facing skills.
SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud (BDC), ERP, AI
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2mo
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Startup Program & Experience Lead
San Francisco or New York
$174k-$205k/yr HybridFull Time
Notion
Notion: Provides a unified workspace for notes, documents, and project management.
Experience in program management, customer experience, customer success, growth, operations or startup-focused roles; strong organizational and cross-functional skills.
AI tools, Notion
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