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101 customer support engineer jobs at 70 companies in Frederick, MD

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macOS Customer Support Engineer - SBG
Arlington, Virginia, United States
OnsiteFull Time
SBG Technology Solutions
SBG Technology Solutions: Provides IT modernization and engineering services to federal agencies.
3+ YOE3+ years supporting macOS in enterprise environments, strong troubleshooting, customer service, JAMF/MDM familiarity, Shell/Bash/Python scripting, eligibility for DHS clearance, BS in related field required.
JAMF, AirWatch, Microsoft Intune, Shell, Bash, Python
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1mo
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Cloud Developer and Customer Support Engineer
McLean, Virginia, United States
$87k-$198k/yr HybridFull Time
Booz Allen Hamilton
Booz Allen HamiltonNYSE: BAH: Consulting and technology services for government and commercial clients
3+ YOE3+ years Python with AWS/Azure; 2+ years in customer-facing support; Linux/Windows; IaC; cloud services evaluation; incident management; Bachelor's; AWS Solutions Architect or DevOps cert.
AWS, Azure, GCP, Python, Git, Terraform, CloudFormation, Jira, ServiceNow, Zendesk, Linux, Windows
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Cloud Developer and Customer Support Engineer
McLean, Virginia, United States
$87k-$198k/yr OnsiteFull Time
Booz Allen Hamilton
Booz Allen HamiltonNYSE: BAH: Provides technology and management consulting services to diverse organizations.
3+ YOE3+ years Python; AWS/Azure experience; 2+ years in customer-facing tech support; IaC/automation; cloud service evaluation; incident management; Bachelor's degree; AWS Solutions Architect or DevOps Certification.
Python, AWS, Azure, Git, Linux, Windows, Terraform, CloudFormation, Jira, ServiceNow
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macOS Customer Support Engineer - SBG
Arlington, Virginia, United States
OnsiteFull Time
DSS
DSS: Develops health information technology and electronic health record software.
3+ YOE3+ years supporting macOS in enterprise environments, strong troubleshooting, JAMF/MDM familiarity, Shell/Bash/Python scripting, ACSP/ACITP/CompTIA Security+ preferred, DHS clearance eligibility required.
JAMF, AirWatch, Microsoft Intune, Shell, Bash, Python, FedRAMP, NIST 800-53
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Lead Support Engineer, Amazon LEO Enterprise Customer Support
Arlington, Virginia, United States
$121k-$164k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
Lead-level satellite communications support engineer with strong networking, troubleshooting, and on-call readiness.
Cisco IOS, IOS-XE, IOS-XR, Juniper, Arista, Viptela, VMware VeloCloud, Versa Networks, SDN, CSO/SDWAN, Python, Ansible, Terraform, AWS, VPC, Direct Connect, Transit Gateway, REST APIs
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Senior Customer Support Director
Herndon, Virginia, United States
$145k-$165k/yr OnsiteFull Time
Airbus
AirbusEuronext Paris: AIR: Designs and manufactures commercial and military aircraft and space systems.
10+ YOE3+ Mgmt10+ years aerospace experience, 3+ years managing category 1 customer support, aerospace engineering qualification, contracting knowledge, aviation safety awareness, transverse team leadership, strong English communication.
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Customer Support Specialist
Hagerstown, Maryland, United States
$51k-$79k/yr OnsiteFull Time
Oshkosh
OshkoshNYSE: OSK: Manufacturer of specialty trucks, military vehicles and access equipment.
2+ YOEBachelor's degree or equivalent and 2+ years relevant experience; strong customer service, technical parts research, order management, ability to read engineering drawings/schematics; Microsoft Office and ERP/CRM experience.
JED system, Microsoft Office, ERP systems, XA, Edge systems, Salesforce, Online Express
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2mo
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Technical Support Engineer (Mechanical)
Hanover or New Orleans or Hammond or Baltimore or Washington
$68k-$147k/yr OnsiteFull Time
Laitram
Laitram: Global manufacturer of industrial equipment and processing machinery.
1+ YOEBachelor's in engineering, 1+ year remote troubleshooting experience, AutoCAD/CAD and Excel proficiency, strong customer-facing and problem-resolution skills, English fluency, ability to travel ~25% monthly.
AutoCAD, CAD, Microsoft Excel, PLC
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3w
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Technical Support Engineer
Tysons or Morristown or United States or Israel
RemoteFull Time
Cellebrite
CellebriteNASDAQ: CLBT: Provider of digital forensic and investigative intelligence software solutions.
2+ YOERemote (Pacific Time) or hybrid support role; 2+ years technical/IT support experience; advanced Windows workstation support, intermediate networking, application software support, CRM case management, strong communication and problem-solving skills.
Windows, CRM, Salesforce, Microsoft Project, Monday Board, SQL, Claude, ChatGPT, Copilot, iOS, Android, AWS, Microsoft Cloud services
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Staff Security Engineer, Customer Support and Integrity
United States or Washington
$194k-$285k/yr RemoteFull Time
DoorDash
DoorDashNASDAQ: DASH: On-demand delivery platform connecting consumers with local merchants.
8+ YOE8+ years security engineering experience; proven experience securing support/sales and third‑party support organizations; strong architecture and code-review skills; scripting (Python, Java), Terraform, IAM, GCP and AWS experience.
Python, Java, Golang, Terraform, Okta, GoogleWorkspace, Google Chrome Enterprise Premium, GCP, AWS
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4w
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Customer Support Specialist – USA
Washington or Israel or North America
HybridFull Time
Sentrycs
SentrycsNASDAQ: ONDS: Develops cyber-based counter-drone technology for security agencies.
5+ YOE5+ years technical support experience with complex software-hardware systems; strong networking (TCP/IP, routing, switching, firewalls), Linux, log analysis, troubleshooting, and collaboration with engineering; excellent English communication.
Linux, TCP/IP, RF
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Product Support Engineer
United States or Texas or San Francisco or New York City or Washington
$90k-$121k/yr RemoteFull Time
Samsara
SamsaraNYSE: IOT: Connected Operations Cloud platform for physical operations and IoT.
6+ YOEB.S. in CS/Engineering, 6+ years technical support/field/systems engineering with distributed hardware-integrated products, familiarity with ELD rules, strong customer communication, incident response, and on-call experience.
Jira, Python, SQL, Tableau, Tofu
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Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
OPEXUS
OPEXUS: Software for government process management and legal data discovery.
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
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3w
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Lead Customer Engineer - Power Solutions
Yocumtown, Pennsylvania, United States
OnsiteFull Time
Amphenol
AmphenolNYSE: APH: Manufactures electronic and fiber optic connectors and interconnect systems.
2+ YOEBachelor's in mechanical or related field, 2+ years technical support experience in the connector industry; proficiency with Creo and Windchill/3D modeling and PDM; knowledge of server/storage/data center architectures and industry specs preferred; strong communication.
Windchill, Creo, Microsoft Office
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2mo
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Technical Support Engineer (Mechanical) - Jobs Laitram
Hanover or New Orleans or Hammond or Baltimore or Washington
$68k-$147k/yr OnsiteFull Time
Laitram
Laitram: Global manufacturer of conveyor, automation, and access solutions.
1+ YOEBachelor's in engineering required, 1+ year remote troubleshooting experience, AutoCAD and Excel proficiency, service-oriented, able to travel ~25%, fluent English, strong problem-solving and customer communication skills.
AutoCAD, CAD, Microsoft Excel, PLC
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1mo
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Field Support Engineer II
Fairfax or United States
FieldFull Time
ZEISS
ZEISS: Produces high-precision optical systems and optoelectronic technologies.
3+ YOE3+ years experience in electronics, fine mechanics, optics or medical field service; A+ and Net+ preferred; BS in related field preferred; strong communication, computer, troubleshooting and customer service skills; self-directed.
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2mo
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Product Support Engineer
Fairfax or United States
OnsiteFull Time
Daon
Daon: Provides biometric identity verification and authentication software solutions.
1+ YOEBachelor's in CS or related field; 1–3 years in technical/customer-facing support; English and Spanish; experience with ticketing and scripting.
Python, Objective-C/Swift, Java/Kotlin, JavaScript, PowerShell, Bash, REST APIs, TLS/SSL, Apache Tomcat, SQL, Linux, Red Hat Enterprise Linux, Java, AWS
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1w
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Sr. Enterprise Customer Operations Engineer
Washington or Maryland or Virginia or North Carolina or Colorado or Texas
$140k-$190k/yr RemoteFull Time
Second Front Systems
Second Front Systems: Secure cloud hosting and automated compliance for government software.
5+ YOE5+ years in technical support/SRE/DevSecOps, deep Kubernetes and cloud experience, familiarity with FedRAMP/NIST/DoD security controls, strong troubleshooting and communication skills.
Kubernetes, Docker, Helm, Istio, Terraform, Grafana, Prometheus, Loki, Mimir, GitLab, PagerDuty, Jira, Git
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Technical Support Engineer
Washington, District of Columbia, United States
HybridFull Time
Windward
WindwardLondon Stock Exchange: WNWD: Provides maritime AI intelligence for shipping and defense sectors.
3+ YOE3+ years in technical/customer support for SaaS, experience with ticketing platforms (Salesforce, Freshdesk, Jira), troubleshooting REST/GraphQL/SQL/MongoDB issues, basic Python, strong communication and stakeholder management.
Salesforce, Freshdesk, Jira, REST APIs, GraphQL, SQL, MongoDB, Python
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Service Engineer – Americas Customer Team
Washington or Indianapolis
$99k-$192k/yr HybridFull Time
Rolls-Royce
Rolls-RoyceLondon Stock Exchange: RR: Manufacturer of aircraft engines and industrial power systems.
2+ YOEDegree in engineering or science (aerospace) plus ~2+ years engineering experience; knowledge of troubleshooting, regulatory compliance, numerical methods, and cross-functional support.
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