45 customer support lead jobs at 31 companies in Fraser, CO
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Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yrOnsiteFull Time
MGT Insurance: AI-driven neo-insurer providing commercial insurance for small businesses.
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
McKessonNew York Stock Exchange: MCK: Distributes pharmaceuticals and provides healthcare information technology solutions.
12+ YOE4+ MgmtDegree or equivalent experience, 12+ years of professional experience, 4+ years managing teams, and experience leading customer support operations in complex technology environments.
Jira, Jira Service Management, eazyBI, AI, automation tools, predictive analytics, self-service tools, intelligent routing, SaaS, IT Service Management (ITSM), Six Sigma, Lean
Denver or New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yrHybridFull Time
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
3+ YOEBachelor's degree or equivalent experience; 3+ years client-facing SaaS experience with 2+ years technical support and 1+ years account work; strong communication, analytical skills, API and SQL familiarity, and case management tool experience.
Five BelowNASDAQ: FIVE: Specialty value retailer selling products for five dollars or less.
1+ YOEHigh school diploma, minimum 1 year management experience, cash-handling and customer service skills, ability to lift ~25 lbs, flexible schedule including nights/weekends, strong communication.
Spotless Brands: Super-regional operator of car wash and maintenance centers.
Provide shift-level operational support at a car wash site; customer service, basic equipment operation, safety, and ability to perform physical tasks required.
Frontera Health: AI-driven platform for automating and improving autism clinical care.
6+ YOE1+ MgmtSix-plus years in Customer Success or similar, 1–3 years leading a CS team, proven upsell ownership, experience with CS and support, healthcare/ABA familiarity a plus.
Gap Inc.NYSE: GAP: Global specialty retailer of apparel and accessories.
Lead store processes, model selling behaviors, support leadership, deliver customer experiences, use technology effectively, and work flexible holiday, evening, overnight, and weekend shifts.
Anderson Farms: Operates an agritainment farm featuring seasonal festivals and attractions.
Lead and supervise field trip activity zones, support staff, ensure safety and schedule adherence; ability to work outdoors, lift up to 40 lbs, operate a gator, and communicate with children and guests.
Tilt: AI-powered platform automating leave management and compliance for companies.
Experience leading customer-facing operational or support teams, with strong coaching, communication, conflict resolution, organization, escalation management, and cross-functional collaboration skills.
Vireo HealthCSE: VREO: Produces and sells medical and adult-use cannabis products.
Provide excellent customer service, cash handling, basic inventory support, ability to lift 25+ lbs, 21+ years old, high school diploma or equivalent, prior retail/customer service experience preferred, ability to obtain Colorado MED badge.
Clarks: Designs and retails footwear through global stores and online.
Experience and qualifications should support fair compensation; role requires sales performance, customer service, employee training, merchandise organization, shipment receipt, and loss prevention compliance.
Sharp Solutions, Inc.: Provides IT consulting and professional services to government agencies.
2+ YOERequires 2+ years of IT support experience, service desk or desktop support experience, Windows, macOS, iOS, Android, Microsoft 365, troubleshooting, communication, and customer support skills.
Remedy, Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI, Active Directory Group Policy Objects (GPO), System Center Configuration Manager (SCCM), IBM Endpoint Manager (IEM), Microsoft Windows 7, Microsoft Windows 10, Apple macOS, iOS, Android, Microsoft 365, Microsoft Outlook, Microsoft OneDrive
Kaiser Permanente: Provides integrated medical care and health insurance plans.
2+ YOERequires a high school diploma or GED, 2+ years in customer service, accounting, or administrative support, 18 months as a Kaiser Permanente Account Admin Rep, and 6 months of lead or supervisory experience.
WalmartNYSE: WMT: Multinational retail operating discount stores and supermarkets.
0.5+ YOE6 months retail including front-end equipment and 6 months customer service experience, age 18+, ability to operate registers, supervise associates, and support membership sales.
Build-A-Bear WorkshopNYSE: BBW: Sells customizable stuffed animals through an interactive retail experience.
High school diploma or GED required; availability for 15–25 hours weekly. Retail leadership, customer service, and team support skills required; associate degree and store experience preferred.
Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yrOnsiteFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
BAE SystemsLondon Stock Exchange: BA.: Produces advanced defense, aerospace, and information security systems.
10+ YOEBachelor’s degree and 10+ years of related experience, or equivalent education and technical experience. Requires supply chain or procurement experience supporting government or large commercial customers and eligibility for Top Secret/SCI clearance with polygraph.