201 customer support manager jobs at 111 companies in Aurora, OH
1mo
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CUSTOMER SUPPORT MANAGER (CSM)
Vienna, Ohio, United States
$50k-$65k/yr OnsiteFull Time
High school diploma required (bachelor's preferred), proven customer support experience, Microsoft Office and Salesforce experience, strong communication, math, analytical and project management skills, detail-oriented.
Microsoft Office, Salesforce
1w
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Sr. Customer Support Specialist
Cuyahoga Falls, Ohio, United States
OnsiteFull Time
3+ YOERequires 3–5+ years of customer service, account management, or customer-facing operations experience, Salesforce CRM, analytical and troubleshooting skills, and strong communication. Manufacturing experience and AS400 or ERP preferred.
Salesforce CRM, AS400, ERP, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook
1mo
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Customer Support Engineer
Brooklyn Heights, Ohio, United States
OnsiteFull Time
7+ YOERequires specialist operational systems knowledge and minimum 7 years experience; vocational/technical education may be required; ability to propose process improvements and coach team members.
2mo
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Customer Support/Service Representative II
Mayfield Heights, Ohio, United States
$20-$25/hr OnsiteFull Time
1+ YOEHigh school diploma, 1+ year administrative or customer service experience, proficiency with CRM/ERP systems, strong communication and problem-solving, order management and shipment coordination.
CRM, ERP, SAP
2mo
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Office Support
Akron, Ohio, United States
$15/hr OnsiteTemporary
3+ YOEHigh school diploma/GED and a minimum of three years of responsible office support experience; strong office systems, typing, payroll, records, and customer-service skills; ability to coordinate staff and work under interruptions.
personal computer, printer, photocopier, facsimile, intercom PA system, security buzzer, scanner, calculator, typewriter, electronic transcription equipment
1w
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Field Service Commissioning & Support Manager
Warren, Ohio, United States
$100k-$110k/yr FieldFull Time
5+ YOE5+ years in project management, field service, or technical sales support; technical troubleshooting of electrical and mechanical systems; PLC experience; engineering drawings; travel to customer sites.
Microsoft Teams, Microsoft Copilot, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Project, Allen-Bradley PLCs, Studio 5000, Siemens PLC software, IFS CRM, IFS ERP, AS400, IBCS, oscilloscopes, DMMs, Hi-pots, frequency generators, PLCs
6d
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Customer Service Representative
Strongsville, Ohio, United States
$20-$25/hr OnsiteFull Time, Temporary
2+ YOERequires 2+ years in customer support within a warehouse environment and client relationship management experience in logistics. A bachelor's degree in business, logistics, or supply chain is preferred.
1mo
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Customer Service Representative
Brecksville, Ohio, United States
HybridFull Time
2+ YOESupports order-to-cash: order processing, customer inventory management, forecasting, master data maintenance, and data entry; Associate degree in Business Administration or 2+ years B2B experience.
Microsoft Word, Microsoft Excel, PowerPoint, SAP
1mo
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Platform Onboarding Support Specialist
Tempe or Akron
$25-$27/hr HybridFull Time
1+ YOEHigh school/GED,1-3 years onboarding/implementation/customer success/technical support experience; strong communication, training, project management, and technical aptitude.
APIs, Salesforce, HubSpot, Zoho, Zendesk, Intercom, Asana, Trello, Notion
3w
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Academic Support Services Technician
Parma, Ohio, United States
$20/hr OnsitePart Time
3+ YOEHigh school diploma or GED and 3 years of office, customer service, or desktop support experience. Requires Microsoft Suite skills, communication, accuracy, multitasking, and customer service abilities.
Microsoft Suite, Banner, OhioLINK
3mo
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Technical Support Specialist
Cleveland, Ohio, United States
$48k-$60k/yr HybridFull Time
Associate degree or equivalent industry experience; previous call center or related support experience; construction knowledge preferred; proficient in Microsoft Office; SAP knowledge or willingness to learn; strong communication; ability to manage multiple priorities; travel occasionally; multi-language skills a plus.
Microsoft Office, SAP
4w
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Revenue Cycle Customer Success & Implementation Specialist
Middleburg Heights, Ohio, United States
$50k-$60k/yr HybridFull Time
Requires strong organizational, analytical, and communication skills; ability to manage multiple projects, lead customer-facing implementations, support system integration, and understand remittance processing and ANSI transactions.
ANSI 835, ANSI 837, RemitMax, HARP, PAS
2mo
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Customer Relations Representative - State Farm Agent Team Member
Amherst or Wellington
$35k-$50k/yr OnsiteFull Time
Strong communication and problem-solving skills; customer service experience preferred; ability to handle situations calmly; duties include managing inquiries, maintaining client records, supporting retention, and prospecting.
2mo
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Customer Experience & Service Transformation Management Advisory Consultant
San Francisco or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Detroit or Nashville or Los Angeles or San Diego
$70k-$206k/yr OnsiteFull Time
4+ YOE4+ years management consulting experience in customer service/support, 3+ years with Cloud (SaaS) and customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), 1+ years with AI/GenAI, client-facing leadership, primary residence within 90 minutes of an Accenture office.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
1w
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Sales Support Professional
Mayfield Heights, Ohio, United States
$52k-$60k/yr HybridFull Time
2+ YOEBachelor’s degree or equivalent relevant experience; 2–5 years in customer support, sales operations, inside sales, account coordination, project or order management; strong analytical, organizational, communication, and problem-solving skills.
Salesforce, Microsoft Excel, Microsoft Office, SAP, QuickBase, Power BI, CRM, ERP
1d
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IT Support Specialist - Nights
Akron, Ohio, United States
$38k-$50k/yr OnsiteFull Time
1+ YOEAssociate degree in a related field or equivalent experience, 1+ year technical customer support experience, troubleshooting skills, and familiarity with Microsoft Server Technologies, VMware, Windows, Active Directory, O365, and service management systems.
Microsoft servers, Microsoft Server Technologies, VMware, Windows Operating Systems, Active Directory, O365, VOIP, WAN, LAN, routers
1mo
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Data Center Support Technician
Cleveland, Ohio, United States
$16-$18/hr OnsiteFull Time
Manage physical security, monitor building and IT systems, provide customer support and incident coordination; competent with Windows/macOS/iOS and BMS; minimum two-year college degree preferred.
Windows, macOS, iOS, BMS
3w
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Fire Alarm & Security Operations Manager
Akron, Ohio, United States
OnsiteFull Time
Experienced manager to lead technicians and support staff, oversee installations/maintenance, manage P&L, ensure code compliance, drive customer satisfaction and operational excellence.
3w
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Support Lead Part Time
Lorain, Ohio, United States
$12/hr OnsitePart Time
1+ YOEHigh school diploma, minimum 1 year management experience, strong communication, multitasking, and customer service skills.
3mo
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Accessibility Manager
Cleveland, Ohio, United States
$3k/yr HybridContract
Experience providing customer service; working knowledge of support for people with disabilities; living with disability preferred.
Google Workspace, Slack, Mailchimp, Video conferencing
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