511 customer support manager jobs at 299 companies in Lewisville, TX
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2w
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Manager, Customer Support (Remote)
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Microsoft Office Suite, Salesforce, Zendesk, Jira
2d
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Senior Manager, Customer Support Operations
United States or Delran or Longmont or Irving
$88k-$146k/yr RemoteFull Time
12+ YOE4+ MgmtDegree or equivalent experience, 12+ years of professional experience, 4+ years managing teams, and experience leading customer support operations in complex technology environments.
Jira, Jira Service Management, eazyBI, AI, automation tools, predictive analytics, self-service tools, intelligent routing, SaaS, IT Service Management (ITSM), Six Sigma, Lean
2w
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Senior Manager Customer Support - EzyVet Software
Frisco, Texas, United States
$130k-$141k/yr OnsiteFull Time
8+ YOEBachelor’s degree or equivalent experience; 8+ years of progressive leadership in customer support, customer experience, technical support, SaaS, healthcare technology, or software; global or multisite leadership and operational performance expertise.
Salesforce Service Cloud
2d
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Customer Support Manager (Super Puma + H160)
Grand Prairie, Texas, United States
HybridFull Time
10+ YOEBachelor's degree or equivalent experience; 10+ years in customer service, repairs, logistics, or related work; 6+ years in helicopter or aviation; aviation maintenance and technical publication knowledge; Microsoft Office or Google Suite proficiency.
Microsoft Office Suite, Google Suite
4w
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Customer Support Representative
Grand Prairie, Texas, United States
OnsiteFull Time
4+ YOEManage aftermarket repair orders, respond to MRO and spare parts inquiries, process RFQs/orders in ERP/CRM, coordinate with logistics/repair/quality, ensure export compliance and customer communication.
SAP, Microsoft Office
2mo
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VP, Customer Support (US)
United States or Plano or Manila
$180k-$185k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years progressive customer support leadership with 5+ years leading multi-tier support; experience with global/multi-site operations and offshore delivery; run 24x7 contact centers, proactive monitoring/NOC, escalation management, workforce management, and executive reporting; Bachelor's degree or equivalent.
NetSuite, Salesforce Service Cloud, ServiceNow, Zendesk, Datadog, SolarWinds, LogicMonitor, PRTG, ACD, ITIL
1mo
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Customer Support Representative
Rhome, Texas, United States
$23/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, minimum 2 years customer service/account management experience, AP/AR experience preferred, proficiency with Microsoft Office, SAP, Salesforce, strong communication and multitasking skills.
Microsoft Office, SAP, Salesforce
2d
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Sr Analyst, Customer Support
Grand Prairie, Texas, United States
OnsiteFull Time
Bachelor's degree or five years of related experience; excellent Microsoft Office skills including Excel, Outlook, and Teams; customer support, complaint resolution, reporting, and aviation knowledge preferred.
Microsoft Excel, Microsoft Outlook, Microsoft Teams
6d
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Customer Support Associate - Japanese Speaker
Dallas or Los Angeles or New York City
$20-$25/hr RemoteFull Time
Fluent Japanese; customer support experience in English and Japanese; trading card knowledge; strong problem-solving, communication, multitasking, and time-management skills; MS Suite proficiency; evening and weekend flexibility.
Microsoft Word, Microsoft Outlook, Microsoft Excel
2w
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Product Support Manager
Irving, Texas, United States
$148k-$222k/yr OnsiteFull Time
Bachelor's degree in engineering, marketing, or equivalent; customer service leadership experience considered. Requires critical thinking, relationship management, communication, problem solving, and customer support expertise.
6 Sigma Green Belt, telematics, site grading technologies, site network capabilities, site safety systems
4d
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Sr Manager Customer Support (Data & Technology)
Fort Worth, Texas, United States
$107k-$135k/yr HybridFull Time
5+ YOEBachelor's degree in a business-related discipline or 5 years of relevant experience; dashboard and reporting experience; database, data analysis, SQL, BI, communication, and project management skills.
SQL Server Data Services, SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), .NET, Visual Studio, Telerik, Tableau, Salesforce CRM Analytics, Microsoft Power BI, SQL, Teradata SQL Assistant, Mainframe, PC, Cloud
1mo
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Customer Success Manager
Coppell or Dallas
$80k-$120k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent, 5+ years in customer success/account management supporting SaaS/CCaaS or contact center customers; strong executive communication, program management, CRM/service platform experience.
CCaaS, Salesforce, ServiceNow, CRM, ticketing, project management, service management, IVR, routing, workforce management, AI, omnichannel
2mo
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Customer Success Manager, Enterprise
Dallas, Texas, United States
HybridFull Time
3+ YOE3-5 years in SaaS sales/support/account management/customer success; travel up to 50%; strong organization, project management, and CRM experience.
1mo
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Customer Service Manager
Mesquite, Texas, United States
OnsiteFull Time
5+ YOE5+ years supervisory experience in product support with contact center experience; ability to analyze data, drive process improvements, and manage post-sale warranty/technical support. Bachelor's preferred.
3d
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Remote Customer Support Agent (P&C)
Augusta or Gilbert or Dallas or Sandy or Buffalo or Tampa or Memphis or Canada
$19-$21/hr RemoteFull Time
2+ YOERequires 2+ years of call center experience, multitasking, competing-priority management, and a passion for helping others. P&C licensing is expected within 60 days and paid for by the company.
AI
2w
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Customer Solutions Team Manager
Atlanta or Boston or Chicago or Dallas or Denver or Detroit or Houston or Los Angeles or New York City or Philadelphia or Sacramento or San Diego or San Francisco or San Jose or Seattle
$110k-$135k/yr RemoteFull Time
7+ YOE2+ MgmtRequires 7+ years in customer support or experience, 2–3 years managing, experience managing managers or senior agents, strong leadership and analytics skills, driver's license, passport, and bachelor's degree or equivalent.
1mo
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Customer Support Systems Platform Manager (R5349)
Dallas, Texas, United States
$110k-$170k/yr OnsiteFull Time
5+ YOE5+ years Salesforce administration experience, Service Cloud expertise, Flow automation, reports/dashboards, user and permission management, requirements gathering, and stakeholder collaboration. U.S. citizenship required.
Salesforce Service Cloud, Experience Cloud, Salesforce Flows, Salesforce Knowledge, Omni-Channel, Digital Engagement, Apex, Lightning Web Components, APIs
3w
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Customer Experience & Account Manager
Grapevine, Texas, United States
OnsiteFull Time
Experience in account management or customer success, strong communication and organization, ability to onboard and support dealer/agent partners, cross-functional collaboration skills.
2w
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Product Support Manager
Irving, Texas, United States
$148k-$222k/yr OnsiteFull Time
Bachelor's degree in engineering, marketing, or equivalent; customer service leadership experience considered. Requires customer support, decision-making, communication, relationship management, and problem-solving skills.
6 Sigma Green Belt, telematics
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