1mo
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Customer Support Manager
Dallas, Texas, United States
HybridFull Time
5+ YOE5+ years in financial services/fintech/brokerage customer support with prior people management; strong written/verbal communication, attention to detail, and ability to operate in regulated environments.
Zendesk
1mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2mo
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Customer Support Manager
Fort Worth, Texas, United States
$90k/yr OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership/operations in customer service, hospitality, retail, or call center; 30+ employees; strong KPI tracking; coaching and accountability.
1mo
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Customer Support Lead
San Francisco or Tucson or Dallas
$120k-$160k/yr OnsiteFull Time
5+ YOE1+ Mgmt5+ years in B2B SaaS customer support with 1+ year managing teams; strong analytics, exceptional written/verbal communication, deep Zendesk experience, process and automation skills, and hiring/training experience.
Zendesk
3d
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Customer Support Manager (Super Puma)
Grand Prairie, Texas, United States
OnsiteFull Time
10+ YOEBachelor's or equivalent experience; 10+ years in customer service/repairs/logistics; 6+ years helicopter/aviation experience; familiar with aviation maintenance methods; US work authorization; ability to travel.
Microsoft Office Suite, Google Suite, maintenance management systems
1mo
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Sr. Customer Support Technician
Chicago or Dallas or Atlanta or Canada
$50k-$65k/yr RemoteFull Time
2+ YOE2+ years customer support (SaaS preferred); advanced troubleshooting, case management, and documentation; excellent verbal/written communication; bilingual English/French prioritized.
2w
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Associate Customer Support Technician
Chicago or Dallas or Atlanta or United States
$42k-$52k/yr RemoteFull Time
1+ YOE1+ years customer service experience; strong written and verbal communication; experience with technology and Microsoft applications; familiarity with case management systems (Salesforce, Freshdesk, Talkdesk, Jira); ability to support customers via phone, chat, and email. Must reside in the United States.
Microsoft applications, Salesforce, Freshdesk, Talkdesk, Jira
2w
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Director of Customer Support
Dallas, Texas, United States
$101k-$126k/yr OnsiteFull Time
8+ YOE5+ Mgmt8+ years leading customer support/contact center or related operations, 5+ years leading leaders, experience managing disruption communications, escalation and VIP support, strong analytical and cross-functional leadership skills.
1mo
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VP, Customer Support (US)
United States or Plano or Manila
$180k-$185k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years progressive customer support leadership with 5+ years leading multi-tier support; experience with global/multi-site operations and offshore delivery; run 24x7 contact centers, proactive monitoring/NOC, escalation management, workforce management, and executive reporting; Bachelor's degree or equivalent.
NetSuite, Salesforce Service Cloud, ServiceNow, Zendesk, Datadog, SolarWinds, LogicMonitor, PRTG, ACD, ITIL
4d
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Sr Mgr Customer Relations & Support
Dallas, Texas, United States
$87k-$143k/yr OnsiteFull Time
4+ YOE3+ MgmtBachelor's degree, 4 years customer service experience with 3 years managing staff in call center/customer service, proficiency with Microsoft Office and CRM, ability to pass medical/drug screen, budget and analytical skills.
Microsoft Office, CRM
1mo
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Principal Customer Support Specialist (Remote)
Birmingham or Fort Wayne or Houston or Centreville or Texas or Carrollton
RemoteFull Time
7+ YOE7+ years supporting Neumo Core (or 8+ years for Applications) or equivalent technical experience; bachelor's degree preferred or equivalent technical experience; project management experience/certification; expert troubleshooting, SQL, and experience with support tools (Salesforce, Zendesk, Jira).
Neumo Core, Neumo Applications, Microsoft Active Directory (AD), Microsoft Domain Name Services (DNS), Microsoft Dynamic Host Configuration Protocol (DHCP), Microsoft Windows, Microsoft Office, Jira, Slack, Salesforce, Zendesk, Anti-Virus Software, Network Printers, SQL
1mo
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Director of Customer Care & Support
Hudson Oaks, Texas, United States
OnsiteFull Time
7+ YOE7+ Mgmt7+ years leadership in contact center or customer care; experience with technical support/ISP environments; proven success managing Support, QA, Billing, and Training; strong workforce planning, KPI management, and financial forecasting skills.
2w
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VP of Customer Support and Implementations
Washington or Raleigh or Durham or Chapel Hill or Denver or Colorado Springs or Dallas or Fort Worth
$240k-$280k/yr RemoteFull Time
12+ YOE7+ Mgmt12+ years in technical customer support/professional services with 7+ years managing managers; DoD Top Secret/SCI eligible clearance ability; experience with Kubernetes, government cloud, SLAs, and data-driven operations.
Kubernetes, AWS GovCloud, Azure Government, GCP, Jira, GitLab, PagerDuty, GitOps
3w
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Customer Success Manager
Coppell or Dallas
$80k-$120k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent, 5+ years in customer success/account management supporting SaaS/CCaaS or contact center customers; strong executive communication, program management, CRM/service platform experience.
CCaaS, Salesforce, ServiceNow, CRM, ticketing, project management, service management, IVR, routing, workforce management, AI, omnichannel
1mo
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Customer Success Manager, Enterprise
Dallas, Texas, United States
HybridFull Time
3+ YOE3-5 years in SaaS sales/support/account management/customer success; travel up to 50%; strong organization, project management, and CRM experience.
6d
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Customer Service Manager
Mesquite, Texas, United States
OnsiteFull Time
5+ YOE5+ years supervisory experience in product support with contact center experience; ability to analyze data, drive process improvements, and manage post-sale warranty/technical support. Bachelor's preferred.
3d
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Manager, Software Support - Tax
Plano, Texas, United States
OnsiteFull Time
3+ YOE3+ years in technical support, management experience preferred, bachelor\u0002s degree or equivalent, strong interpersonal, conflict resolution, analytical and problem-solving skills.
CRM
2mo
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Customer Success Manager
Chicago or New York or Boston or Dallas or Seattle or United States
$116k/yr RemoteFull Time
7+ YOE7+ years in customer success, support, or sales engineering; BS/MS in computer science; strong Java knowledge; CRM tools experience; excellent communication; propensity for cross-functional collaboration.
Salesforce, Clari, CRM
3w
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Customer Success Manager - Airline Operations
Irving, Texas, United States
HybridFull Time
7+ YOE2+ MgmtBachelor's degree, 7+ years in customer success/account management, 2+ years people management, experience driving customer satisfaction/retention/growth, strong leadership and communication, knowledge of software/SDLC, experience with customer support and analytics, able to travel up to 20%.
1mo
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Manager, Technical Support Engineering
Livingston or New York City or Sunnyvale or San Francisco or Bellevue or Dallas
$165k-$242k/yr OnsiteFull Time
4+ YOE4+ Mgmt4+ years managing technical support or field engineering teams, hands-on technical background, experience in SaaS/AI/ML, data-driven management, strong cross-functional communication, familiarity with cloud infrastructure and ML tooling.
Weights & Biases, AWS, GCP, Azure, Kubernetes, Python, PyTorch, TensorFlow, JAX
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