266 customer support manager jobs at 179 companies in Napa, CA
3d
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Customer Support Manager, Contractor Hub
Bangalore or San Francisco or India or United States
HybridFull Time
6+ YOE3+ MgmtRequires 6–9 years in customer support or operations, 3–5 years of people management, support operations expertise, analytical skills, cross-functional collaboration, strong communication, and prior night-shift experience.
Slack, Microsoft 365, CRM
1w
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Customer Support Lead
San Francisco, California, United States
$200k-$270k/yr HybridFull Time
5+ YOERequires 5+ years in customer, technical support, or customer success, team leadership, support operations building, metrics expertise, AI tooling familiarity, and technical customer experience.
AI, Linux, NVIDIA, AMD
2w
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Customer Support Specialist
United States or Canada or India or Luxembourg or United Kingdom or San Francisco or New York City or Mumbai or Bangalore
$60k-$70k/yr RemoteFull Time
2+ YOE2+ years relevant experience, bachelor's preferred; strong written/verbal communication, troubleshooting, technical aptitude, and time management; ability to learn software and support B2B customers.
2w
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Supervisor, Customer Support
San Francisco, California, United States
$101k-$152k/yr HybridFull Time
5+ YOEHS diploma/GED, 5+ years relevant experience, supervisory experience in contact center or healthcare customer support, experience with Genesys and Epic, strong communication and problem-solving skills.
Genesys, Epic
3w
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Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
1mo
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
1mo
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Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
Intercom
15h
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Senior Customer Support Controls & Governance Program Manager
San Francisco or New York City or Portland or Canada or United States
$139k-$193k/yr RemoteFull Time
7+ YOERequires 7+ years in program management, operations, risk, compliance, support operations, governance, or related work in regulated environments, plus regulatory remediation, audit readiness, controls, and cross-functional influence.
SaaS
3d
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Associate Manager, Premier Support (Customer Experience)
New York City or San Francisco or United States or Canada or United Kingdom
$100k-$132k/yr HybridFull Time
4+ YOE2+ MgmtRequires 2+ years managing people and 4+ years in customer-facing support, technical account management, or customer success with enterprise B2B accounts; strong analytics, communication, change leadership, and AI workflow experience.
NetSuite, Workday, Sage Intacct, APIs, AI
3mo
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Customer Success Manager
San Francisco, California, United States
OnsiteFull Time
1+ YOEOnboarding, adoption, relationship management; monitor health metrics; proactive support; upsell opportunities; strong communication.
1w
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Remote Bilingual Customer Support (French/English) - Music Streaming
Morocco or Cameroon or Senegal or Tunisia or Sacramento
RemotePart Time, Temporary
Fluent French and English, prior high-volume inbound messaging support, ability to manage 4–6 simultaneous chats, learn workflows quickly, and use required computer equipment and broadband internet.
Windows 11, macOS Sequoia, macOS Tahoe, ModSquad security software, World Time Buddy
18h
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Registration and Customer Support Coordinator
Sacramento, California, United States
$30-$34/hr OnsiteFull Time
3+ YOEThree years of progressively responsible customer service, registration, payment coordination, data management, or administrative experience; high school completion equivalent; CRM, registration, or financial systems experience preferred.
Cvent, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, D365, Asana, Teams, Google Drive, Microsoft OneDrive, Microsoft SharePoint, Canva
2w
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Customer Experience Manager
United States or New York City or Seattle or San Francisco or New York or Washington or California or Colorado
$66k-$110k/yr RemoteFull Time
5+ YOEBachelor's degree with 5+ years related experience (or advanced degree with 3+ years), client relationship management, cross‑selling support, product knowledge, travel up to 35%, authorized to work in the U.S.
SalesForce
1w
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Customer Solutions Team Manager
Atlanta or Boston or Chicago or Dallas or Denver or Detroit or Houston or Los Angeles or New York City or Philadelphia or Sacramento or San Diego or San Francisco or San Jose or Seattle
$110k-$135k/yr RemoteFull Time
7+ YOE2+ MgmtRequires 7+ years in customer support or experience, 2–3 years managing, experience managing managers or senior agents, strong leadership and analytics skills, driver's license, passport, and bachelor's degree or equivalent.
1w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
2mo
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Customer Experience Manager
New York or San Francisco
$115k-$170k/yr HybridFull Time
Experience owning client support, investigating issues and logs, producing high-signal handoffs to engineering, delivering client training, strong written communication, and structured problem-solving in an early-stage environment.
4d
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Shanghai
Shanghai or San Ramon
HybridFull Time
2+ YOERequires 2–3 years supporting customers and driving business transformation, strong business acumen, AI fundamentals, problem-solving, project management, communication, collaboration, and English proficiency.
SAP, SAP Finance & Spend Management, S/4HANA, SAP SuccessFactors, SAP Supply Chain Management, SAP Customer Experience, SAP Business Technology Platform, SAP Business Data Cloud, AI, ERP
1mo
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Senior Customer Success Manager, Managed Inference
San Francisco, California, United States
$190k-$215k/yr OnsiteFull Time
3+ YOE3+ years supporting enterprise cloud/AI customers; bachelor’s degree; strong technical knowledge of cloud, AI/ML, model serving, Kubernetes, GPUs; excellent communication and account management skills.
Kubernetes, APIs
3w
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Product Support Manager, gUP Consumer Payments
San Francisco or Boulder or Sunnyvale
$114k-$164k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent,5 years project-management or customer-facing experience,ability to extract insights from complex data,lead global deployments,and work non-standard hours.
2mo
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Associate Customer Relationship Manager
Denver or Dublin or United States
$64k-$129k/yr HybridFull Time
2+ YOE2+ years experience supporting SMB clients, strong written/verbal communication, negotiation and retention skills, Bachelor's degree preferred, proficient with Microsoft Office (Word, Excel, PowerPoint).
Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
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