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343 customer support manager jobs at 258 companies in Berkeley, CA

2mo
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Customer Support Engineer Manager
San Francisco, California, United States
HybridFull Time
Vapi
Vapi: Build and deploy AI-powered voice agents via flexible APIs.
5+ YOE2+ Mgmt5+ years in high-intensity technical support or solutions roles; 2+ years of people management; fluent in REST APIs, webhooks, and event-driven systems; enterprise support experience; AI voice latency knowledge; code ability in Python/JavaScript; SIP/WebRTC/Twilio experience; autonomous, scalable mindset.
APIs, REST, Python, JavaScript, SIP, WebRTC, Twilio
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1mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
Quantifind
Quantifind: AI-driven platform for financial risk and fraud detection.
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
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1mo
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Customer Support Lead
San Francisco or Tucson or Dallas
$120k-$160k/yr OnsiteFull Time
Roger Healthcare
Roger Healthcare: AI clinical documentation platform for home health clinicians.
5+ YOE1+ Mgmt5+ years in B2B SaaS customer support with 1+ year managing teams; strong analytics, exceptional written/verbal communication, deep Zendesk experience, process and automation skills, and hiring/training experience.
Zendesk
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3w
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Supervisor, Customer Support
Irvine or San Jose or California or Colorado or New York or United States
$61k-$82k/yr OnsiteFull Time
Western Digital
Western DigitalNASDAQ: WDC: Design and manufacture data storage devices and systems.
Bachelor’s degree or equivalent experience managing multilingual customer service operations; experience running training/quality programs; strong communication, organizational skills; working knowledge of CRM/CCaaS and Microsoft Office; practical familiarity with AI in support.
CRM, CCaaS, Microsoft Office, Office 365, Salesforce, Zendesk, Genesys, Amazon Connect, NICE, Verint, Dialogflow, Lex, Azure OpenAI, Power BI, Tableau
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2mo
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Customer Support Engineering Manager
San Francisco, California, United States
$144k-$165k/yr OnsiteFull Time
Crusoe
Crusoe: Provides energy-efficient cloud infrastructure powered by stranded and renewable energy.
6+ YOE2+ MgmtLead a technical support engineering team; mentor staff; drive scalable processes for complex integrations; collaborate across engineering and product teams; strong cloud, GPU compute, and HPC knowledge.
Kubernetes, GPU Compute, AI/ML, High-Performance Computing, APIs, Integrations
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4d
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Hercules
Hercules: AI-powered platform for building applications and websites.
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
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2mo
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Customer Support Manager (Licensed)
Walnut Creek, California, United States
$50k-$90k/yr HybridFull Time
AACI Group
AACI Group: Provides AI-native property insurance and climate risk mitigation services.
3+ YOE3+ years P&C insurance sales experience; active Property & Casualty license (California or ability to obtain); strong knowledge of homeowners insurance; able to close business in constrained markets; excellent communication and organizational skills; eager to adopt AI tooling in sales workflows.
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3w
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Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yr OnsiteFull Time
MGT Insurance
MGT Insurance: AI-driven neo-insurer providing commercial insurance for small businesses.
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
Intercom
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2mo
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Director of Customer Support
San Francisco, California, United States
$165k-$230k/yr OnsiteFull Time
Casca
Casca: AI-powered loan origination and processing platform for financial institutions.
8+ YOE5+ Mgmt8–10 years in customer or technical support; 5+ years leading a team; experience scaling B2B SaaS or fintech support; strong empathy, data-driven, startup experience; able to design automated workflows.
Zapier, n8n, Helpdesk automation
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1mo
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Head of Customer Support
San Jose, California, United States
$175k-$225k/yr OnsiteFull Time
AiPrise
AiPrise: Builds a compliance operating system that helps fintechs, marketplaces, banks, and platforms automate KYC, KYB, AML, fraud, and monitoring at scale.
10+ YOE10+ Mgmt10+ years in customer operations or technical support leadership; experience scaling ops at Series A–C B2B SaaS/fintech; building onboarding/support functions; technical product and API integration experience; deployed AI and familiarity with Zendesk/Intercom/Linear.
Zendesk, Intercom, Linear, Microsoft Excel
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1mo
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Manager, Support Engineering
New York or San Francisco or Buenos Aires or London
$150k-$220k/yr OnsiteFull Time
Profound
Profound: Analytics platform for brand visibility in AI-generated search results.
5+ YOE2+ Mgmt5+ years in technical support/customer engineering with 2+ years managing engineers; experience building support at high-growth SaaS/AI companies; hands-on troubleshooting of integrations and on-call/24/7 coverage design.
Cloudflare, Vercel, WordPress, Sanity, Contentful, Slack
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2mo
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Support Account Manager - Escalations & Account Support
Oakland, California, United States
$115k-$138k/yr HybridFull Time
Fivetran
Fivetran: Automates data movement into cloud data warehouses.
2+ YOE2-4 years in customer support operations, technical account coordination, or support program management; strong communication, organization, cross-functional collaboration; technical aptitude; flexible for after-hours/on-call work.
Zendesk, SupportLogic, Jira, Looker, Backstage, AI-enabled tools and automation
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3mo
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Staff Domain Expert, Customer Support
Palo Alto or Boston or Denver or New York or San Francisco
$150k-$180k/yr OnsiteFull Time
Workato
Workato: Enterprise platform for automating business workflows and integrating applications.
7+ YOE7+ years in customer-facing CX roles; automation/AI experience in support; familiarity with CS tools; able to travel in North America.
Salesforce Service Cloud, Zendesk, ServiceNow, Intercom, Freshdesk, Workato
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2mo
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Customer Experience Manager
San Francisco, California, United States
$125k-$240k/yr OnsiteFull Time
Sesame
Sesame: Designing wearable computers with lifelike voice-driven AI agents.
5+ YOE2+ Mgmt5+ years customer support; 2+ years in a lead/management role; experience with Zendesk/Intercom; consumer software/hardware; build knowledge bases and self-service tools; work with outsourced vendors.
Zendesk, Intercom
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2d
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Director Customer Support - US Customer Solutions Group
Santa Clara, California, United States
$190k-$285k/yr OnsiteFull Time
Marvell
MarvellNASDAQ: MRVL: Designs and develops high-performance semiconductor and infrastructure solutions.
15+ YOE7+ Mgmt15+ years networking experience with data center/AI infrastructure, 7+ years managing engineering teams and customer-facing technical roles, degree in CS/CE, experience with switch drivers and debugging preferred.
SAI, Sonic
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1mo
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Manager, Support Enablement, Platform Solutions and Delivery, Cloud Support
Sunnyvale, California, United States
$164k-$240k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
7+ YOE7+ MgmtBachelor's in CS or related or equivalent, 7+ years in program/product/ops within global customer support, 7+ years people management, 3+ years managing program managers, experience with case management workflows and tooling.
Salesforce (Agentforce), Google Enterprise for Customers (GECX), Google Cloud Assist (GCA)
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2w
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Manager, Worldwide Support
Mexico or San Jose or Durham or Mexico City or Bangalore or Pune or Hoofddorp or Belgrade or Barcelona or Singapore or Sydney or Tokyo
HybridFull Time
Nutanix
NutanixNASDAQ: NTNX: Sells cloud software and hyperconverged infrastructure for enterprises.
2+ YOE3+ Mgmt3+ years management in a technical environment, 2+ years as a technical engineer, BS in Computer Information Systems or equivalent, strong leadership, account/project management, scheduling, and advanced written/verbal communication (English).
Virtual Call Center, Salesforce
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2mo
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Customer Success Manager
San Francisco, California, United States
OnsiteFull Time
Modernloop
Modernloop: Automation for talent operations
1+ YOEOnboarding, adoption, relationship management; monitor health metrics; proactive support; upsell opportunities; strong communication.
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1mo
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Senior Manager, Customer Success
San Francisco or Denver or Seattle or New York City
$130k-$168k/yr RemoteFull Time
BackerKit
BackerKit: Provides crowdfunding and pledge management tools for creators.
Experience managing Customer Success or Support teams in a tech/SaaS environment; coaching, escalation handling, process improvement, data-driven decision making, hiring/onboarding, and strong communication skills.
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1mo
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Customer Support Quality Assurance Manager
San Jose or Bellevue
$130k-$150k/yr OnsiteFull Time
Nidec
NidecTokyo Stock Exchange: 6594: Manufactures electric motors and electronic components for industrial applications.
5+ YOEBS/BA in mechanical or electrical engineering; 5+ years in mechanical/thermal/electrical engineering; QA leadership; strong communication and leadership skills.
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