107 customer support manager jobs at 61 companies in Rocky Mount, NC
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Customer Support Team Lead
Raleigh, North Carolina, United States
RemoteFull Time
Dot Compliance: AI-powered electronic quality management system for life sciences.
5+ YOE2+ Mgmt5+ years customer support for SaaS,2+ years people management,Salesforce administration experience,ability to manage active caseload,experience with Zendesk/Intercom/Freshdesk,strong analytical and communication skills.
Salesforce, Salesforce Service Cloud, Zendesk, Intercom, Freshdesk
Elite Truck: Retailer of commercial vehicle equipment and truck accessories.
2+ YOEHigh school diploma, 2+ years customer service experience, CRM experience, strong communication and problem-solving skills, ability to manage orders/returns/warranty workflows.
New York City or Raleigh or New York or North Carolina
$128k-$160k/yrRemoteFull Time
Collibra: Provides a data intelligence platform for governance and discovery.
Technical support leadership experience, enterprise SaaS team management, coaching and mentoring skills, CRM knowledge, complex technical communication, AI tool proficiency, and a bachelor's degree or equivalent experience.
Duncan-Parnell: Global provider of geospatial technology and services.
Strong leadership of geospatial training, support, and professional services with a customer-focused approach; experience in GIS, surveying, and UAS; ability to scale services and adopt AI.
Lead front-end operations, hire/train associates, manage cash and inventory control, maintain food safety accreditation, and support financial/sales goals; high school preferred.
ACIS, CAO, Food Lion To-Go applications, Computer Based Training (CBT)
Austin or Albany or Annapolis or Atlanta or Augusta or Baton Rouge or Bismarck or Boise or Boston or Carson City or Charleston or Cheyenne or Columbia or Columbus or Concord or Denver or Des Moines or Dover or Frankfort or Hagåtña or Harrisburg or Hartford or Helena or Honolulu or Indianapolis or Jackson or Jefferson City or Juneau or Lansing or Lincoln or Little Rock or Madison or Montgomery or Montpelier or Nashville or Oklahoma City or Olympia or Phoenix or Pierre or Providence or Raleigh or Richmond or Sacramento or Saint Paul or Salem or Salt Lake City or San Juan or Santa Fe or Springfield or Charlotte Amalie or Tallahassee or Topeka or Trenton or Washington
$75k/yrRemoteFull Time
RyderNYSE: R: Provides fleet management and supply chain logistics solutions.
5+ YOERequires a high school diploma/GED, 5+ years in fuel systems, facility maintenance management, or environmental compliance, and 1–3 years of customer relationship experience.
Microsoft Office, Microsoft Excel, Automatic Tank Gage (ATG), Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC)
Five BelowNASDAQ: FIVE: Specialty value retailer selling products for five dollars or less.
1+ MgmtHigh school diploma or equivalent, at least 1 year of management experience, strong communication, multitasking, creative thinking, composure under pressure, and ability to perform physical store operations.
Customer Experience & Service Transformation Management Advisory Consultant
San Francisco or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Detroit or Nashville or Los Angeles or San Diego
$70k-$206k/yrOnsiteFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
4+ YOE4+ years management consulting experience in customer service/support, 3+ years with Cloud (SaaS) and customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), 1+ years with AI/GenAI, client-facing leadership, primary residence within 90 minutes of an Accenture office.
Core Managed: Managed IT and cybersecurity services provider for businesses.
Level 1 IT support experience, strong verbal/written communication, customer service, time management, problem solving, ability to learn new technologies, reliable vehicle, pass drug/background check; associate degree required, bachelor\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000preferred.
Fortinet, Fortigate, Hyper-V, Microsoft 365, Azure, Exchange, Active Directory
Sumitomo ElectricTokyo Stock Exchange: 5802: Manufacturer of electrical wires, cables, and automotive wiring harnesses.
10+ YOERequires a 2-year college degree or equivalent experience, 10+ years in fiber optics or related business, customer service or sales support experience, Microsoft proficiency, export knowledge, and leadership skills.
Microsoft products, Enterprise Resource Planning (ERP) System, lead management programs
Sumitomo Electric LightwaveTokyo Stock Exchange: 5802: Manufactures optical fiber cables and high-performance fusion splicers.
10+ YOERequires a two-year college degree or equivalent experience, 10+ years in fiber optics or related business, customer service or sales support experience, Microsoft product proficiency, and knowledge of export requirements.
Pure StorageNYSE: PSTG: Provides all-flash enterprise data storage and management solutions.
8+ YOERequires 8+ years in technical or customer support and knowledge management, KCS v6 certification, enterprise KCS leadership, stakeholder management, negotiation, and executive presentation skills.
A Plus Home Care Agency: Providing non-medical in-home care services for individuals.
Home care, healthcare, Medicaid, office management, or supervisory experience preferred; strong computer, scheduling, organizational, communication, and customer-service skills required.
PlexusNASDAQ: PLXS: Electronics design, manufacturing, and supply chain services.
6+ YOEBachelor's degree required; 6+ years of related experience preferred. Serve as market-sector SME, define strategy, engage customers, support proposals, and drive market-sector business and programs.
Gregory Poole Equipment Company: Sales and maintenance of heavy construction and industrial equipment
Customer-facing sales role requiring strong communication, territory management, basic PC skills (Word, Excel, PowerPoint), valid driver's license, ability to travel and work extended hours.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, CRM, DBS
State Employees' Credit Union: Banking and financial services for North Carolina state employees.
Lead and train MSRs, oversee cash management and branch operations, ensure compliance, resolve member issues, and support hiring and employee development. High school diploma required; strong MSR experience and leadership skills.