135 customer support manager jobs at 87 companies in Willowick, OH
3w
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Customer Relationship Manager
Cleveland, Ohio, United States
$54k-$63k/yr HybridFull Time
8+ YOEProvide customer engagement and concierge support, assess/route requests, develop and deliver training, use ITSM and CRM tools; BA/BS+8yr or AA/AS+12yr experience.
Microsoft Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft OneNote, Microsoft One Drive, SharePoint, Box, Salesforce, ITSM
1mo
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Customer Support Engineer
Brooklyn Heights, Ohio, United States
OnsiteFull Time
7+ YOERequires specialist operational systems knowledge and minimum 7 years experience; vocational/technical education may be required; ability to propose process improvements and coach team members.
2mo
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Customer Support/Service Representative II
Mayfield Heights, Ohio, United States
$20-$25/hr OnsiteFull Time
1+ YOEHigh school diploma, 1+ year administrative or customer service experience, proficiency with CRM/ERP systems, strong communication and problem-solving, order management and shipment coordination.
CRM, ERP, SAP
3mo
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Manager, Order Management & Sales Support
Richfield, Ohio, United States
OnsiteFull Time
Manage Sales Support, Customer Support and Order Management teams; experience with CPQ/Oracle, MS Office; strong planning, communication, and analytical skills; bachelor\u0002s degree preferred.
Oracle CPQ, DocuSign, Avaya, CDK, TASKE, Avnet, HubSpot, ZenDesk, Five9s, HubSpot CRM, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel
1mo
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Office Support
Akron, Ohio, United States
$15/hr OnsiteTemporary
3+ YOEHigh school diploma/GED and a minimum of three years of responsible office support experience; strong office systems, typing, payroll, records, and customer-service skills; ability to coordinate staff and work under interruptions.
personal computer, printer, photocopier, facsimile, intercom PA system, security buzzer, scanner, calculator, typewriter, electronic transcription equipment
2mo
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Office Customer Service Manager
Akron, Ohio, United States
$48k-$64k/yr OnsiteFull Time
Property & casualty license and insurance agency experience required; strong communication, leadership, organizational skills, customer service and claims support; ability to coach staff; bilingual skills a plus.
2w
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Customer Service Representative
Medina, Ohio, United States
OnsiteFull Time
1+ YOEProcess customer orders end-to-end, handle pricing/delivery inquiries, support sales managers; high school diploma, US citizenship, Spanish preferred, 1+ years customer service experience preferred.
Microsoft Excel
1mo
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Customer Service Representative
Brecksville, Ohio, United States
HybridFull Time
2+ YOESupports order-to-cash: order processing, customer inventory management, forecasting, master data maintenance, and data entry; Associate degree in Business Administration or 2+ years B2B experience.
Microsoft Word, Microsoft Excel, PowerPoint, SAP
3w
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Platform Onboarding Support Specialist
Tempe or Akron
$25-$27/hr HybridFull Time
1+ YOEHigh school/GED,1-3 years onboarding/implementation/customer success/technical support experience; strong communication, training, project management, and technical aptitude.
APIs, Salesforce, HubSpot, Zoho, Zendesk, Intercom, Asana, Trello, Notion
1w
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Academic Support Services Technician
Parma, Ohio, United States
$20/hr OnsitePart Time
3+ YOEHigh school diploma or GED and 3 years of office, customer service, or desktop support experience. Requires Microsoft Suite skills, communication, accuracy, multitasking, and customer service abilities.
Microsoft Suite, Banner, OhioLINK
3mo
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Technical Support Specialist
Cleveland, Ohio, United States
$48k-$60k/yr HybridFull Time
Associate degree or equivalent industry experience; previous call center or related support experience; construction knowledge preferred; proficient in Microsoft Office; SAP knowledge or willingness to learn; strong communication; ability to manage multiple priorities; travel occasionally; multi-language skills a plus.
Microsoft Office, SAP
1w
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Subrogation Support Specialist
Hudson, Ohio, United States
$19-$22/hr HybridFull Time
Fleet Response: Provides specialized fleet accident management and insurance claims services.
Previous customer service or administrative experience; strong written and verbal communication; basic computer proficiency; ability to manage multiple priorities and maintain detailed documentation.
Microsoft Office
1mo
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Customer Relations Representative - Direct Accounts
Louisville or Medina
OnsiteFull Time
Provide customer support for direct accounts, process orders, manage quotes and sample requests, coordinate with internal teams, maintain documentation, and demonstrate strong communication and Microsoft Office proficiency.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
2w
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Revenue Cycle Customer Success & Implementation Specialist
Middleburg Heights, Ohio, United States
$50k-$60k/yr HybridFull Time
Requires strong organizational, analytical, and communication skills; ability to manage multiple projects, lead customer-facing implementations, support system integration, and understand remittance processing and ANSI transactions.
ANSI 835, ANSI 837, RemitMax, HARP, PAS
2mo
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Product Support Specialist
Cleveland or Chicago
$58k-$81k/yr HybridFull Time
3+ YOEBachelor's in computer science/engineering or related field; 3-4 years product support; 1-2 years property management tech support; 1-2 years customer service; experience with telephony.
Ticketing systems, Salesforce, MRI, Yardi, Telephony
1w
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Support Lead Part Time
Parma, Ohio, United States
$12/hr OnsitePart Time
1+ YOEHigh school diploma or equivalent, 1+ year management experience, strong communication, multitasking, ability to lift ~25 lbs, flexible schedule including evenings and weekends.
2mo
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Customer Relations Representative - State Farm Agent Team Member
Amherst or Wellington
$35k-$50k/yr OnsiteFull Time
Strong communication and problem-solving skills; customer service experience preferred; ability to handle situations calmly; duties include managing inquiries, maintaining client records, supporting retention, and prospecting.
2mo
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Customer Experience & Service Transformation Management Advisory Consultant
San Francisco or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Detroit or Nashville or Los Angeles or San Diego
$70k-$206k/yr OnsiteFull Time
4+ YOE4+ years management consulting experience in customer service/support, 3+ years with Cloud (SaaS) and customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), 1+ years with AI/GenAI, client-facing leadership, primary residence within 90 minutes of an Accenture office.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
1mo
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Data Center Support Technician
Cleveland, Ohio, United States
$16-$18/hr OnsiteFull Time
Manage physical security, monitor building and IT systems, provide customer support and incident coordination; competent with Windows/macOS/iOS and BMS; minimum two-year college degree preferred.
Windows, macOS, iOS, BMS
1w
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Fire Alarm & Security Operations Manager
Akron, Ohio, United States
OnsiteFull Time
Experienced manager to lead technicians and support staff, oversee installations/maintenance, manage P&L, ensure code compliance, drive customer satisfaction and operational excellence.
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