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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
2mo
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National Manager, CRM & CX Data (Irvine, CA, US, 92606)
Irvine, California, United States
$136k-$195k/yr OnsiteFull Time
7+ YOE6+ Mgmt6-8 years in marketing strategy, CRM, CX data; 5-7 years leading cross-functional teams; Salesforce platform experience; strong analytics and stakeholder management; Bachelor's degree required, Master’s preferred.
Salesforce, CRM platforms, CDP, Microsoft Office 365
3mo
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Oracle CX Implementation Consultant (Utilities) - Manager
Atlanta or Raleigh or Charlotte or Chicago or Cincinnati or Cleveland or Columbia or Columbus or Dallas or Baltimore or Rochester or Rosemont or Sacramento or Boston or St. Louis or Denver or Des Moines or Detroit or Buffalo or Florham Park or Fort Worth or Greensboro or Hartford or Houston or Indianapolis or Irvine or Jacksonville or Kansas City or Las Vegas or Little Rock or Los Angeles or Louisville or Birmingham or Fayetteville or Melville or Miami or Milwaukee or Minneapolis or Montpelier or Nashville or New Orleans or New York or Oklahoma City or Orlando or Philadelphia or Phoenix or Pittsburgh or Portland or United States
$99k-$232k/yr OnsiteFull Time
6+ YOE2+ MgmtLead to revenue Oracle implementation with 6 years experience; Bachelor's degree; travel up to 60%; managerial responsibilities.
Oracle CX, Oracle Utilities, CRM
2mo
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Associate Practice Area Director I - Cx
Los Angeles or Sacramento or San Francisco
$99k-$149k/yr HybridFull Time
12+ YOE5+ MgmtLeadership in commissioning with 12+ years experience; PE or CXAP; 5+ years management; 5+ years business development in Cx; Bachelors in electrical or mechanical engineering.
CXAP, PE, MEP
5d
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CX Manager, Customer Trust & Risk Operations
Los Angeles, California, United States
$110k-$125k/yr OnsiteFull Time
4+ YOE4+ years in fraud prevention, risk operations, payments or related fields; strong analytics, vendor and stakeholder management, chargeback experience, and familiarity with fraud indicators and access governance.
Shopify
4d
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Sr. Manager, Customer Experience Strategy
Irvine, California, United States
$144k-$223k/yr HybridFull Time
8+ YOE3+ MgmtMinimum 8 years in CX, journey management, or related strategy; 3+ years supervisory experience; bachelor’s degree preferred; expertise in journey mapping, analytics, and stakeholder influence.
2mo
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Sr. Manager, Customer Performance & Insights
Irvine, California, United States
$144k-$223k/yr HybridFull Time
8+ YOE3+ Mgmt8+ years in customer insights or CX analytics; 3+ years in leadership; SQL/Python; experience with CX tools; Bachelor’s degree; strong storytelling and stakeholder management.
SQL, Python, Glassbox, Excel, Predictive Modeling
3mo
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Sr. Product Marketing Manager, Experimentation and CX, Content Marketing
Culver City or Seattle or New York or San Francisco
OnsiteFull Time
6+ YOE8+ years marketing experience; 6+ years product marketing/growth; strong analytics, cross-functional leadership, and experimentation; MBA or advanced degree preferred; Bachelor's degree required.
3w
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Senior Manager/Associate Director, Customer Happiness
Calabasas, California, United States
HybridFull Time
8+ YOE8+ years in customer experience with proven people leadership, BPO management, AI/automation deployment, experience with Gorgias/Kodif/Shopify/Klaviyo, strong CX metrics and systems thinking.
Kodif, Gorgias, Kustomer, Richpanel, Gladly, Decagon, Siera, Siena, Zendesk, Shopify, Klaviyo, Okendo, Trustpilot, Amazon, Google, Fuego, Looker, Omni, BigQuery, TikTok Shop, Facebook, Instagram
1mo
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Data Privacy Manager
Los Angeles or Tustin or Dallas or United States
$119k-$153k/yr OnsiteFull Time
5+ YOE5+ years in privacy/data protection; strong CX/PIA/DPIA experience; deep knowledge of CCPA/CPRA, GLBA; familiarity with state privacy laws; CIPT or CDPSE required; CIPM preferred.
OneTrust, Archer, TrustArc, Transcend, Osano
2mo
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Sr. Manager, Customer Performance & Insights
Irvine, California, United States
OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer insights/CX analytics; 3+ years in leadership; experience with SQL, Python; Bachelor's degree required; advanced degree preferred.
SQL, Python, Glassbox, Predictive modeling tools
1mo
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Lifecycle Communications Manager
Irvine, California, United States
$88k-$136k/yr OnsiteFull Time
5+ YOE5-7 years in lifecycle communications, CRM, customer engagement, or marketing automation; Salesforce Marketing Cloud or equivalent; bachelor’s degree in Communications, Marketing, Business, CX, Digital Experience or related field; strong communication and cross-functional collaboration skills.
Salesforce Marketing Cloud
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
3d
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Sr. Analyst, Digital Voice of the Customer
Irvine, California, United States
$98k-$116k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years in customer feedback or digital analytics; strong CX management, root cause analysis, project management, stakeholder communication, and problem-solving skills.
FullStory, AppBot, Mobile App Stores, Reddit, Amplitude, Jira, Confluence, Digital InBox/Mailbox, Loyalty and Rewards platforms
1d
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Content & Communications Specialist
El Segundo or Burbank or North Hollywood
$26-$32/hr HybridFull Time
1+ YOE1-2 years in customer support/CX/content or knowledge management, strong writing, organized, bachelor\u0002s degree or equivalent experience required, ability to create and govern agent-facing content.
1mo
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Business Development Director - Development Solutions
Irvine, California, United States
$140k-$195k/yr HybridFull Time
10+ YOEBachelor's degree, 10+ years A/E/C business development experience, proven BD leadership and client relationship management, strong communication and organizational skills, Microsoft Office and Adobe proficiency; Deltek VantagePoint and CX experience preferred.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, InDesign, Photoshop, Illustrator, Deltek VantagePoint
1mo
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Vice President, Integrated Strategy
Santa Monica, California, United States
$155k-$180k/yr OnsiteFull Time
12+ YOE8+ Mgmt12+ years in brand/communications/CX strategy (5+ years in healthcare agency), 8+ years managing direct reports, deep healthcare/pharmaceutical launch experience, mastery of strategic frameworks, Bachelor’s required (Advanced degree preferred), world-class presentation and storytelling.
2mo
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Vice President, Integrated Strategy
Santa Monica, California, United States
$155k-$185k/yr OnsiteFull Time
12+ YOE8+ Mgmt12+ years in brand/ CX strategy in healthcare advertising; 5+ years in healthcare ad agency; 8+ years of leadership; MBA/MS a plus; strong storytelling and presentation.
4d
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Director Digital Marketing
Napa or San Francisco or Sherman Oaks or Austin or East Lansing or Okemos or Overland Park or Mechanicsburg or Lancaster or Chantilly or Charlotte or Birmingham or Ridgeland or Jacksonville or Miramar
$131k-$172k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's degree required, Master's preferred. 10+ years in marketing technology/digital marketing/CRM/marketing operations and 5+ years people leadership; experience with data, analytics, CX, and MarTech strategy.
CRM, AI, A/B testing
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