2w
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Senior CX Advisor
McLean, Virginia, United States
$126k-$171k/yr HybridFull Time
5+ YOECCXP or ability to certify within 3–6 months,5+ years CX delivery experience,expertise across CX functions,financial services experience,executive advising and change management skills.
Medallia
6d
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Senior Manager, Product Management - CX
Reston or Seattle or Krakow
HybridFull Time
10+ YOE3+ MgmtProven product management leadership with 10+ years in product roles and >3 years managing PMs; experience defining strategy, scaling products, driving execution, and applying AI to product development.
Figma
3w
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Manager, Product Manager-Family CX, Teen Checking
New York City or McLean or Richmond or Wilmington or Philadelphia
$150k-$205k/yr OnsiteFull Time
3+ YOEBachelor's (or Master's) in a quantitative field or Bachelor's plus 3 years product management; product management experience, customer-focused problem solving, and technical collaboration skills.
1w
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Mission Critical Cx Project Manager
United States or Phoenix or Denver or Dallas or Washington or Cleveland or Columbus or Detroit
$150k-$170k/yr FieldFull Time
8+ YOE8+ years commissioning experience with ≥3 years mission critical facility experience, commissioning and construction knowledge, strong communication and problem-solving, familiarity with mechanical/plumbing/electrical systems, willingness to travel ≥75%.
1w
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Mission Critical Cx Project Manager
United States or Phoenix or Denver or Dallas or Washington or Cleveland or Columbus or Detroit
$150k-$170k/yr RemoteFull Time
8+ YOE8+ years commissioning experience with 3+ years in mission critical facilities, strong communication, commissioning and construction problem-solving, knowledge of MEP systems, willingness to travel 75%+, PMP/PE/commissioning/T&B certifications preferred.
2mo
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Senior Product Manager, Experience
Bethesda or Palo Alto or Richardson or Seattle
$140k-$230k/yr OnsiteFull Time
10+ YOE10+ years in product management; CX-focused; strong payments/billing experience; BS degree; insurance/financial services or ecommerce background.
Figma, A/B testing, CX analytics, ML concepts
2mo
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Sr. Manager, Professional Services, US Public Sector SLED (NGFW/SASE)
New York City or Washington or Arlington or Baltimore or Atlanta or Virginia
$178k-$246k/yr RemoteFull Time
7+ YOE5+ MgmtLead and scale Professional Services teams for NGFW/SASE; 7+ years in PS/Cx or similar, 5+ in management of 10+ engineers; DoD Top Secret clearance; travel up to 25%; US Public Sector focus.
Professional Services Automation (Clarizen, Kantata), Sales Management (Salesforce), Business Intelligence (Tableau)
3w
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QA/QC Manager Data Center
Herndon or United States
OnsiteFull Time
5+ YOE5+ years recent electrical construction experience, minimum 4 years QA/QC or commissioning experience, HS diploma/GED, proficiency with QAQC/CX software and Microsoft Excel/Word, data center experience preferred, must pass background and MVR checks.
QAQC/CX software, Microsoft Excel, Microsoft Word
1d
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Manager, Customer Experience
Laurel, Maryland, United States
$111k-$190k/yr OnsiteFull Time
5+ YOEBachelor's or HS with significant experience; 5+ years leading CX, service-design, or process-improvement (or 8+ years with HS); strong CX methodologies, analytics, leadership, and partnering with IT/Product; knowledge of billing/CRM/C2M/IVR.
C2M, CRM, IVR
2w
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Senior Consultant, CX Research & Survey Methodology
Washington, District of Columbia, United States
$100k-$130k/yr HybridFull Time
Technical Assent: Provides service design and management consulting for government agencies.
5+ YOE5+ years applied survey or social science research experience; hands-on Qualtrics and Excel; ability to design studies, analyze survey data, lead clients, supervise junior staff, and obtain public trust clearance; U.S. citizenship required.
Qualtrics, Microsoft Excel, Power BI, Tableau, Medallia, Alchemer, SurveyMonkey, Forsta, Confirmit, SPSS, R, Python, SQL
3mo
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Accessibility Subject Matter Expert (SME)
Calverton, Maryland, United States
$1-$100k/yr RemoteFull Time
7+ YOEBachelor's degree; 7+ years in customer experience or human-centered design management; proven CX/HCD program management.
1mo
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Sr Sales Manager - AI Applications, Spec Sales - Amazon Connect
Seattle or Arlington or Atlanta or New York or Dallas
$187k-$278k/yr OnsiteFull Time
8+ YOEBachelor's degree, 8+ years sales/sales management in infrastructure or cloud technology, leadership in customer-facing CX/VDI domains, quota-carrying and complex deal experience, ability to build executive relationships and develop go-to-market strategy.
Amazon Connect, AWS
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
1d
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years leading CX, product management, or related initiatives; defining KPIs and measurement frameworks; synthesizing qualitative and quantitative data; stakeholder facilitation; executive reporting; eligible for government security clearance.
Medallia, Qualtrics, Salesforce Surveys, Microsoft Excel
21h
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Delivery Director, Miracloud Implementations
Washington, District of Columbia, United States
RemoteFull Time
15+ YOE15+ years in IT delivery or professional services with enterprise implementations experience; experience leading PMO/Project Managers, strong executive stakeholder management, and authorization to work in the U.S.
MiraCloud, CCaaS, SaaS, CX
2mo
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Director, Technology Strategy
Maryland or United States
$113k-$158k/yr RemoteFull Time, Contract
10+ YOE10+ years in technology or marketing consulting; CRM and CX tech knowledge; expert in databases, data integration, analytic modeling, campaign management, content, commerce, loyalty, BI; leadership experience; proficiency in Excel, PowerPoint, Lucidchart, Miro, Visio; Bachelor's degree; ability to travel up to 25%.
Excel, PowerPoint, Lucidchart, Miro, Visio
1w
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Director – Capture Research Development & Customer Experience
Reston, Virginia, United States
$186k-$291k/yr HybridFull Time
20+ YOE10+ MgmtMaster's in STEM required,20+ years federal contracting experience,10+ years leadership with P&L,proven large-capture wins,$50M–$200M+,capture training and CX certification required.
2w
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Director Digital Marketing
Napa or San Francisco or Sherman Oaks or Austin or East Lansing or Okemos or Overland Park or Mechanicsburg or Lancaster or Chantilly or Charlotte or Birmingham or Ridgeland or Jacksonville or Miramar
$131k-$172k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's degree required, Master's preferred. 10+ years in marketing technology/digital marketing/CRM/marketing operations and 5+ years people leadership; experience with data, analytics, CX, and MarTech strategy.
CRM, AI, A/B testing
1w
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RN Medical Coordinator
Martinsburg, West Virginia, United States
$87k-$90k/yr OnsiteFull Time
2+ YOEAssociate degree in nursing and active compact RN license, 2+ years nursing experience, CPR/First Aid and TCI, AMAP training, driver\u0002s license, ability to pass background checks and drug screen, Microsoft Office proficiency.
Microsoft Windows 10, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Cx360
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