29 cx manager jobs at 19 companies in Georgia
3mo
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Leader, CX Enablement
Atlanta, Georgia, United States
OnsiteFull Time
AssuranceAmerica: Provides auto and renters insurance for high-risk drivers.
12+ YOE7+ Mgmt12+ years in customer experience, quality assurance, CX strategy; enterprise-scale CX capability leadership; executive presence; strategic and data-driven; proven leadership.
1mo
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CX Insights Consultant – Payments
Minneapolis or Atlanta or Chicago or Charlotte
$105k-$124k/yr HybridFull Time
8+ YOEBachelor's degree or equivalent, 8+ years experience in project management/CX/analytics, VoC and CX metric knowledge, strong analytics, communication, and stakeholder skills.
Qualtrics, Microsoft PowerPoint, Microsoft Excel, Power BI, Tableau
2mo
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Commissioning Manager CX
Conyers, Georgia, United States
OnsiteFull Time
10+ YOE10+ years relevant experience with at least 5 years commissioning experience; strong mechanical systems and BAS/BMS knowledge; familiarity with ASHRAE commissioning processes; ability to interpret drawings, specs, and align commissioning with project schedules.
BAS, BMS
1mo
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Senior Project Manager, CX
Atlanta or Sandy
OnsiteFull Time
6+ YOE6+ years in program/project management or product operations in software; strong cross-functional communication, organization, data-driven decision making, and ability to influence without authority.
Monday.com, Jira, Confluence, Microsoft SharePoint, salesforce, Microsoft Office Suite
1w
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
1w
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AVP CX Experience Design
Chattanooga or Portland or Atlanta
$134k-$274k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's degree in a relevant field, 10+ years in CX or experience design, and 5+ years leading teams and enterprise-wide customer experience initiatives.
Voice of Customer
2mo
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Manager, Client Experience
Atlanta, Georgia, United States
HybridFull Time
5+ YOEBachelor's degree required, 5+ years CX/customer success/account management experience (professional services preferred). Experience with VoC, journey mapping, issue management, analytics, stakeholder alignment, and AI tools (Microsoft Copilot, Claude).
Microsoft Copilot, Claude, Miro, Lucidchart, HubSpot, Microsoft Power BI, Qualtrics, Medallia
2mo
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Test & Commissioning Manager
Abernathy or Dallas or Fort Worth or Oklahoma City or Albuquerque or North Carolina or Virginia or Georgia or Texas or Florida or Iowa or Wyoming
$110k-$150k/yr FieldFull Time
5+ YOEBachelor's in engineering, 5+ years testing and commissioning experience, 3+ years OFCI, proven end-to-end commissioning, familiarity with MEP systems and redundancy design, proficiency in Microsoft Office, Primavera/Microsoft Project and commissioning/Cx tools.
Microsoft Office, Primavera, Microsoft Project, Aconex, Procore, SCADA, BMS, EPMS
1mo
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Project Manager Electrical Construction Data Center
Lithia Springs, Georgia, United States
FieldFull Time
5+ YOE5+ years electrical construction project management for $10M+ projects; Bachelor's in engineering or construction management preferred; journeyman or master electrician license preferred; proficient in Accubid, Blue Beam, Procore, CX Alloy, BIM360, Microsoft Project, P6; ability to perform takeoffs/pricing; ability to travel; must pass background a...
Accubid, Blue Beam, Procore, CX Alloy, BIM360, Microsoft Project, P6
3w
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Customer Experience Manager
Dayton or Illinois or Georgia or Texas or Ohio or North Carolina or Pennsylvania or Michigan or Florida or Ontario
$87k-$144k/yr RemoteFull Time
Experience in CX or related field with journey mapping, AI/LLM familiarity, project leadership, analytics with CX metrics and platforms, and stakeholder influence skills.
Qualtrics, Medallia, Salesforce, Zendesk, chatbots, LLMs
3w
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Customer Experience Manager
Dayton or Illinois or Georgia or Texas or Ohio or North Carolina or Pennsylvania or Michigan or Florida or Ontario
$87k-$144k/yr HybridFull Time
Experience in customer experience, journey mapping or UX research; AI and CX platform familiarity; proven project leadership, analytics with CX metrics, and stakeholder communication.
Qualtrics, Medallia, Salesforce, Zendesk, LLMs
1w
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Principal Data Scientist - CX
Atlanta, Georgia, United States
OnsiteFull Time
10+ YOEBachelor's degree or equivalent; 10+ years in business intelligence and analytics; expertise in Python, SQL or Google BigQuery, Microsoft Office Suite, Tableau, predictive and prescriptive modeling, data mining, and statistics.
Python, Google BigQuery, SQL, Microsoft Office Suite, Tableau, NLP
1w
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Principal Data Scientist - CX
Atlanta, Georgia, United States
OnsiteFull Time
10+ YOEBachelor's degree or equivalent required; PhD preferred. Requires 10+ years in business intelligence and analytics, Python or similar scripting, SQL or BigQuery, predictive and prescriptive modeling, and data visualization.
Python, Google BigQuery, SQL, Microsoft Office Suite, Tableau
3mo
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Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise) (Chicago, IL, US)
Chicago or Atlanta or New York City or Bridgewater or Dallas or San Francisco
$98k-$233k/yr HybridFull Time
10+ YOE10+ years in presales/solution architecture/technical consulting; Google Cloud expertise; strong executive engagement; travel up to 50%
Google Cloud Platform, Generative AI, Customer Experience
2d
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Senior Quality Assurance Manager
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Kentucky or Delaware or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Pennsylvania or Indiana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$65k-$75k/yr RemoteFull Time
Bachelor’s degree or equivalent experience, 8+ years of quality management in BPO, CX outsourcing, or contact centers, and 3+ years leading quality teams. Requires Lean/Six Sigma expertise and advanced Excel skills.
Microsoft Excel, Power BI, Tableau, Lean, Six Sigma, DMAIC, Kaizen, Speech/text analytics, Automated QA, QA platforms, WBRs, MBRs, QBRs, HIPAA, PCI-DSS, GDPR, ISO 9001
3w
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Customer Experience Manager
Dayton or Ontario or Florida or Georgia or Illinois or Michigan or North Carolina or Ohio or Pennsylvania or Texas
$87k-$144k/yr HybridFull Time
Experience in customer experience or related field; journey mapping, service design, or UX research; familiarity with conversational AI/LLMs; proven CX project execution and metric analysis; strong communication and stakeholder influence.
Qualtrics, Medallia, Salesforce, Zendesk
1mo
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Sr Sales Manager - AI Applications, Spec Sales - Amazon Connect
Seattle or Arlington or Atlanta or New York or Dallas
$187k-$278k/yr OnsiteFull Time
8+ YOEBachelor's degree, 8+ years sales/sales management in infrastructure or cloud technology, leadership in customer-facing CX/VDI domains, quota-carrying and complex deal experience, ability to build executive relationships and develop go-to-market strategy.
Amazon Connect, AWS
1mo
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Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
2w
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Sr. Principal Professional Services Consultant
Indiana or Georgia or North Carolina
$136k-$239k/yr RemoteFull Time
8+ YOEBachelors degree, 8+ years delivering enterprise/cloud solutions, strong cloud, container, SIP and CX platform experience, EM architecture and stakeholder-facing skills required.
AWS, Azure, Google Cloud, Docker, Kubernetes, SIP, Genesys Engage, Genesys Cloud, Terraform, CI/CD, Java, C#
2mo
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Solutions Specialist
Alabama or Oklahoma or Mississippi or Philippines or United Kingdom or Nigeria or Kentucky or Kansas or Louisiana or Tennessee or Jamaica or Utah or Georgia or Texas or Virginia or Idaho or Iowa or Costa Rica or India
RemoteFull Time
Client-facing implementation experience; familiarity with APIs, integrations, and automation; hands-on with Zapier or Make a plus; SaaS administration and CX platform (Zendesk, Zoom) experience; strong communication and curiosity.
Zapier, Make, Zendesk, Zoom
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