79 cx manager jobs at 57 companies in Hackensack, NJ
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Manager, CX AI Strategy
New York City or Salt Lake City or San Francisco or Seattle or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function, 1+ year managing a team of 4+ ICs, proven experience owning AI/automation in support, technical fluency with AI-enabled CX platforms, strong analytical and communication skills.
Sierra
3w
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
1mo
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Lead CX Solution Manager
New York City or London or Hong Kong
$160k-$185k/yr OnsiteFull Time
7+ YOE2+ Mgmt7+ years product/application development experience, 2+ years people management, Agile delivery, fintech/blockchain knowledge, strong client relationship and analytical skills, BS/MS in Computer Science.
UML, Gherkin, Agile
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CX Product Business Partner
New York or San Francisco or Salt Lake City or United States or Australia or Canada or South America
$108k-$135k/yr HybridFull Time
5+ YOE5+ years in CX, product operations, or CX strategy at fintech/SaaS; experience partnering with product and engineering, data fluency, PRD/launch lifecycle, and AI/chatbot workflow knowledge.
2mo
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CX Architect
New York City, New York, United States
$160k-$210k/yr HybridFull Time
8+ YOE8+ years in strategy/operations/analysis with 4+ years in revenue operations at a hypergrowth AI/SaaS company; 1+ year owning P&L or business outcomes; strong quantitative modeling, executive presence, and experience applying AI to workflows.
Clay
2mo
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Sr. Manager of CX Enablement
New York or San Francisco
$150k-$180k/yr RemoteFull Time
7+ YOE4+ Mgmt7+ years in customer experience with 4+ years in quality/training/enablement; experience scaling CX quality and AI-powered deflection; strong CX tooling knowledge; data-driven and strong writing skills.
Salesforce, Zendesk Guide, Zendesk Support, Maestro QA, Klaus, Playbox, Stella Connect, Tether AI, Sierra AI, Ada, Decagon, Forethought
2w
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Senior Manager, CX Systems & IT
New York City, New York, United States
$148k-$179k/yr RemoteFull Time
5+ YOE3+ years leading teams or strategic programs,5+ years administering Zendesk or similar,experience with GenAI/NLP projects,hardware device support,APIs/Webhooks/middleware,healthcare compliance familiarity.
Zendesk, Snapcall, Workato, Zapier, APIs, Webhooks, GenAI, NLP
2mo
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Activation and CX Manager - Retail, Flagship, NYC
New York, New York, United States
$100k-$120k/yr OnsiteFull Time
3+ YOE2+ Mgmt3-5 years luxury retail management experience; leadership; marketing, CRM, event management; strong communication and customer service.
CRM, Marketing automation, Event management software
1d
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Senior CX/UX Consultant
New York City, New York, United States
$103k-$179k/yr HybridFull Time
Advanced UX research methods, data synthesis, project management, stakeholder communication, mentoring, heuristic evaluation, and strategic research planning. Must be authorized to work in the US without sponsorship.
1mo
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Director, GTM Product Management (CX)
Florham Park or United States
$160k-$180k/yr RemoteFull Time
10+ YOE10+ years in transformation/GTM strategy, sales enablement or operations; proven cross-functional leadership; expertise in AI-enabled CX; strong executive communication; Bachelor's required, advanced degree preferred.
4w
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Manager, Product Manager-Family CX, Teen Checking
New York City or McLean or Richmond or Wilmington or Philadelphia
$150k-$205k/yr OnsiteFull Time
3+ YOEBachelor's (or Master's) in a quantitative field or Bachelor's plus 3 years product management; product management experience, customer-focused problem solving, and technical collaboration skills.
2w
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CX Product Management Manager, RLE NA
New York, New York, United States
$65k-$129k/yr HybridFull Time
4+ YOE4+ years in eCommerce or digital product management, strong analytics and stakeholder management, experience with A/B testing, personalization, and translating customer insights into product requirements.
4w
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Director, Product Management - CX & Contact Center Technology
Parsippany, New Jersey, United States
$220k-$235k/yr OnsiteFull Time
10+ YOE10+ years product management with leadership experience, proven contact center/CX technology expertise, Agile pod operating model experience, CRM/CDP/Amazon Connect knowledge, and experience delivering AI-driven contact center solutions.
Amazon Connect, CRM, Customer Data Platform (CDP), Knowledge Base, Agent Workspace, Mainframe
1mo
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Manager, CX BPO, WFM & Programs
Brooklyn, New York, United States
$87k-$109k/yr HybridFull Time
4+ Mgmt4+ years management experience in service environments, oversight of BPO organizations and workforce management, CRM experience (Zendesk/Gladly/Kustomer), data-driven decision making, project management, vendor partnership, and travel 2-3x/year.
Zendesk, Gladly, Kustomer
1d
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
5+ YOE5+ years in strategic operations, experience building AI automation workflows, strong SQL and data analysis, cross-functional partnership, stakeholder communication and presentation skills.
SQL
3w
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CX Specialist
New York, New York, United States
RemoteFull Time
2+ YOE2+ years client-facing experience, exceptional written and verbal communication, strong organization, proactive problem-solving, ability to manage multiple priorities in a fast-paced startup or healthcare environment.
2w
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Strategy Lead, AI- CX & Retention
New York, New York, United States
$150k-$200k/yr HybridFull Time
Experience deploying and optimizing conversational AI, Claude/LLM fluency, workflow automation (N8N/Make/Zapier), API integration, analytical rigor, prompt engineering, and cross-functional leadership.
Claude, LLM, N8N, Make, Zapier, API
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Vice President, Card CX Strategic Initiatives and Solutions
New York or Wilmington
$128k-$205k/yr OnsiteFull Time
8+ YOEBachelor's degree, 8+ years experience in CX/strategy/analytics within financial services or card business, strategy consulting experience, cross-functional leadership, advanced analytics and AI experience, strong communication and stakeholder management.
1d
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Sr. Manager, Strategic AI Transformation
New York City, New York, United States
$152k-$250k/yr HybridFull Time
10+ YOEBachelor's degree or equivalent, 10+ years in product management and management consulting, and experience leading customer service or CX transformation roadmaps, cross-functional delivery, data/AI standards, process improvement, and OKRs.
AI, GenAI, conversational AI, virtual agents, intelligent routing, agent assist tools, knowledge management automation, OKR, Product Road Map
3w
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CX Salesforce Solution Architect
New York City, New York, United States
$220k-$240k/yr OnsiteFull Time
13+ YOE13+ years experience with 10+ years in the Salesforce ecosystem; proven pre-sales, consulting and enterprise implementation experience; AI/ML integration and CRM architecture expertise; strong communication and stakeholder management.
Salesforce, Oracle CX, ServiceNow, Microsoft Dynamics
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