Mountain View • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Mountain View • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Mountain View • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Mountain View • 50 milesRemote · Hybrid · Onsite · Field · All Environments
87 cx manager jobs at 54 companies in Mountain View, CA
1mo
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Manager, CX AI Strategy
New York City or Salt Lake City or San Francisco or Seattle or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function, 1+ year managing a team of 4+ ICs, proven experience owning AI/automation in support, technical fluency with AI-enabled CX platforms, strong analytical and communication skills.
Sierra
3w
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Senior CX Manager
San Francisco, California, United States
$78k-$147k/yr OnsiteFull Time
7+ YOE7+ years in technical account management/professional services or similar in SaaS/CCaaS; experience with APIs and CRM (Salesforce); strong technical acumen, communication, and program delivery skills; PMP preferred.
Salesforce, BrightHire, APIs
3w
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
1mo
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CX Product Business Partner
New York or San Francisco or Salt Lake City or United States or Australia or Canada or South America
$108k-$135k/yr HybridFull Time
5+ YOE5+ years in CX, product operations, or CX strategy at fintech/SaaS; experience partnering with product and engineering, data fluency, PRD/launch lifecycle, and AI/chatbot workflow knowledge.
2mo
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Sr. Manager of CX Enablement
New York or San Francisco
$150k-$180k/yr RemoteFull Time
7+ YOE4+ Mgmt7+ years in customer experience with 4+ years in quality/training/enablement; experience scaling CX quality and AI-powered deflection; strong CX tooling knowledge; data-driven and strong writing skills.
Salesforce, Zendesk Guide, Zendesk Support, Maestro QA, Klaus, Playbox, Stella Connect, Tether AI, Sierra AI, Ada, Decagon, Forethought
2mo
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CX Manager- ERP Integration Solution & AI Operations
Mountain View, California, United States
$145k-$155k/yr HybridFull Time
4+ YOE4+ years hands-on ERP implementation or integration experience; strong P2P/finance operations knowledge; experience with Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle; API/integration troubleshooting; AI-assisted workflows; 3rd-level support and solution design experience.
Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, API, ChatGPT Enterprise, Billy
1w
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CX Ops Associate Analyst
United States or San Francisco
$60k-$95k/yr HybridFull Time
2+ YOEBA/BS preferred,2-3 years customer operations or related experience,program management skills,strong communication,experience with Gainsight,Google Workspace,Zoom,Slack,and willingness to work occasional hours outside standard schedule.
Gainsight, Google Workspace, Zoom, Slack
1mo
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Product Manager, CX: IFS Loops
Palo Alto, California, United States
$180k-$200k/yr HybridFull Time
5+ YOE5+ years product management experience building technically complex, user-facing systems; familiarity with agentic AI patterns and tooling; experience with CRM/help-desk stacks and working closely with engineers and researchers.
Zendesk, Salesforce Service Cloud, Jira Service Management, LangChain, OpenAI functions, LangGraph, AutoGen
6d
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Director, CX Delivery Central Operations
San Francisco, California, United States
$239k-$265k/yr OnsiteFull Time
12+ YOE12+ years leading analytics/strategy/program teams; deep experience building data platforms, AI/ML, LLMs, and automation; strong stakeholder leadership and product mindset; technical fluency with SQL and Python.
SQL, Python, LLMs
1mo
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Group Manager - QuickBooks CX - Foundational Experiences
Mountain View or San Diego
$190k-$297k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years leadership in tech/SaaS driving customer experience or product results; undergraduate degree required (MBA preferred); experience with journey mapping, service design, analytics, and designing experience strategies to improve retention and revenue.
QuickBooks, Jobs to be Done, Design thinking
1mo
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ADMIN OFCR 4 CX
San Francisco, California, United States
HybridFull Time
5+ YOEBachelor's degree and 5+ years' related experience; advanced program and project management, change management, data analysis, stakeholder engagement, and experience with enterprise system implementations and Smartsheet.
Smartsheet
1mo
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ADMIN OFCR 4 CX
San Francisco, California, United States
$88k-$188k/yr HybridFull Time
5+ YOEBachelor's +5 years experience; advanced program/project management, change management, analytics, survey design; experience with Smartsheet; ability to translate business needs to technical requirements and lead cross-functional rollouts.
Smartsheet
2d
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
5+ YOE5+ years in strategic operations, experience building AI automation workflows, strong SQL and data analysis, cross-functional partnership, stakeholder communication and presentation skills.
SQL
2d
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Software Development Manager, Trust CX Innovations
Sunnyvale, California, United States
$213k-$288k/yr OnsiteFull Time
7+ YOE3+ Mgmt3+ years managing engineering teams,7+ years engineering experience,experience building large-scale distributed systems,knowledge of Java/C#/C++,Bachelor's in CS/Engineering/Math,strong cross-functional and people leadership skills.
Java, C#, C++
3w
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GTM Systems and Business Process Manager - Renewals and CX
San Francisco, California, United States
$185k-$210k/yr HybridFull Time
7+ YOE7+ years in business/revenue/process operations supporting go-to-market teams; translates field insights into technical requirements; experience with renewals or customer success preferred; strong communication and process skills; familiarity with AI CSM tools.
Salesforce, QuadSci, Trig.ai
1mo
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CX Delivery Excellence Product Lead
Pleasanton or Santa Clara or San Francisco
$168k-$252k/yr HybridFull Time
3+ YOEBachelor's degree, 3+ years management consulting (MBB/Big 4), AI tool literacy (Claude, Cursor), strategic/product advisory experience, strong executive presence, analytical and communication skills.
Claude, Cursor
3mo
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Senior Product Manager, Experience
Bethesda or Palo Alto or Richardson or Seattle
$140k-$230k/yr OnsiteFull Time
10+ YOE10+ years in product management; CX-focused; strong payments/billing experience; BS degree; insurance/financial services or ecommerce background.
Figma, A/B testing, CX analytics, ML concepts
1mo
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CX Finance Director
Santa Clara, California, United States
$211k-$338k/yr OnsiteFull Time
Significant FP&A or business finance experience supporting services or logistics; strong financial modeling, scenario planning, analytics, controllership, and ability to influence senior leaders.
Anaplan, SAP, NetSuite, Tableau, Salesforce
1mo
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Backup Supervisor (CX)
San Francisco, California, United States
$23/hr OnsitePart Time
0.5+ YOE6 months passenger/customer service experience, team leadership experience, knowledge of airline procedures, ability to pass background check and hold Airport ID with CBP access (Customs Seal), adaptable and customer-focused.
2mo
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Senior Product Marketing Manager - Campaign Management & Outbound
San Ramon or United States
$124k-$191k/yr HybridFull Time
5+ YOE5+ years product marketing in CX/CCaaS/AI; Bachelor's in Business or Marketing; strong communication; cross-functional; fast learner.
Marketing Automation, CRM, Content Management System, Webinar Tools
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