35 cx manager jobs at 22 companies in Washington
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Manager, CX AI Strategy
New York City or Salt Lake City or San Francisco or Seattle or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function, 1+ year managing a team of 4+ ICs, proven experience owning AI/automation in support, technical fluency with AI-enabled CX platforms, strong analytical and communication skills.
Sierra
2w
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Senior Manager, Product Management - CX
Reston or Seattle or Krakow
HybridFull Time
10+ YOE3+ MgmtProven product management leadership with 10+ years in product roles and >3 years managing PMs; experience defining strategy, scaling products, driving execution, and applying AI to product development.
Figma
1d
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Principal, Product Manager-Tech , éShop, Premium Ads CX
Seattle or New York City
$180k-$268k/yr OnsiteFull Time
Requires a bachelor's degree and experience in technical product management, roadmap strategy, feature delivery, leadership communication, and engineering discussions; experience with cross-functional teams preferred.
generative AI
3mo
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Senior Product Manager, Experience
Bethesda or Palo Alto or Richardson or Seattle
$140k-$230k/yr OnsiteFull Time
10+ YOE10+ years in product management; CX-focused; strong payments/billing experience; BS degree; insurance/financial services or ecommerce background.
Figma, A/B testing, CX analytics, ML concepts
3w
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Supervisor (CX)
Seattle, Washington, United States
OnsiteFull Time
0.5+ YOE6 months passenger/customer service experience, airline procedures knowledge, adaptability, strong communication; English required, Japanese preferred; availability to work five days per week.
1d
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Manager, CX Peer Advocacy & Community Lead
New York City or Walton Oaks or Tampa or Bothell or Thessaloniki Pylaia or Collegeville
$99k-$165k/yr HybridFull Time
4+ YOEBachelor's degree in communications, sociology, marketing, or related field; 4+ years in community management or advocacy; content publishing, beta programs, analytics, KPI dashboards, and influence leadership experience required.
Microsoft Teams, Viva Engage, Slack
1w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
1mo
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Business Systems Manager
Woodinville or Seattle
$93k-$139k/yr OnsiteFull Time
5+ YOE5+ years in business systems administration or application management, ServiceTitan admin experience, strong integration, reporting, UAT, change management, and stakeholder communication skills.
Service Titan, Field Service Management, ERP, CRM, HRIS, CX, Fleet Management, Project Management, API
1mo
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Territory Partner Manager (West)
United States or Washington or Colorado or Utah
$110k-$170k/yr RemoteFull Time
2+ YOE2+ years channel sales experience in CCaaS/CX, proven partner coaching and enablement, strong communication and analytical skills, Salesforce proficiency, ability to travel frequently and reside in WA, CO, or UT.
Salesforce
3w
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Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
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Senior Account Manager, Host Networking Segment Sales
Santa Clara or Seattle
$248k-$397k/yr OnsiteFull Time
15+ YOE15+ years in data center networking or cloud infrastructure sales, technical/commercial degree or equivalent, experience closing design wins with hyperscalers, strong knowledge of DPU/SuperNIC/NIC and AI data center architectures, executive-level presentation skills.
DPU, SuperNIC, NIC, RDMA over Ethernet, RoCE/RDMA, Ethernet, PCIe, CXL, GPU, Network SerDes
1mo
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Senior Account Manager, Host Networking Segment Sales
Santa Clara or Seattle
$248k-$397k/yr OnsiteFull Time
15+ YOETechnical/commercial university degree (or equivalent), 15+ years driving sales/BD/GTM in data center networking/cloud/infrastructure, track record closing strategic design wins, deep DPU/SmartNIC/NIC and AI data center knowledge, strong executive communication.
DPU, SuperNIC, SmartNIC, NIC, RDMA over Ethernet, Ethernet, PCIe, CXL, GPU-accelerated computing, LLM
1mo
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Senior Director, AI Product Management - Data Center
Vancouver or San Diego
$258k-$387k/yr OnsiteFull Time
10+ YOEBachelor's degree, 10+ years product management experience, experience with AI frameworks (TensorFlow, PyTorch) and data-center or AI infrastructure preferred; proven cross-functional leadership and customer engagement skills.
TensorFlow, PyTorch, PCIe, CXL, UAL
3w
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Services Engagement Director
California or Oregon or Washington or Colorado or Nevada or Arizona or Utah
$130k-$228k/yr RemoteFull Time
5+ YOE5+ years SaaS/professional services experience, proven services-driven revenue record, enterprise services engagement experience, cloud transformation background, CCaaS or CX platform experience.
Genesys Cloud, Zoom
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Head Of Platform Measurement
New York City or Chicago Ridge or Bellevue
$129k-$232k/yr OnsiteFull Time
7+ YOEBachelor's degree plus 7 years related experience (or equivalent); experience in service strategy, CX measurement, data analysis, leadership, stakeholder management, and cross-functional project management.
3w
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Senior Vice President - Operations
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Montana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$325k-$350k/yr RemoteFull Time
15+ YOE15+ years operations leadership with SVP experience in BPO/CX/global services, P&L ownership, client relationship management, operational transformation with AI/automation, and willingness to travel.
2mo
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Senior Director, Solutions Engineering - Americas
Seattle or North America or South America
$250k-$376k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years leading enterprise pre-sales/solution engineering in SaaS, 5+ years managing SE managers, deep CCaaS/CX domain experience, proven enterprise revenue track record, executive presence, bachelor\u0002s degree or equivalent.
1mo
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Director Equipment Engineering
Spokane, Washington, United States
$170k-$272k/yr OnsiteFull Time
12+ YOE5+ MgmtBSc in engineering,12 years pharmaceutical engineering experience,5 years managing engineering teams; expertise in commissioning (Cx), validation (IQ/OQ/PQ), equipment lifecycle, regulatory inspection support, and capital project delivery.
3w
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Commissioning Authority – Data Center/Mission Critical - Seattle in Seattle, Washington, United States
Seattle, Washington, United States
$110k-$180k/yr HybridFull Time
8+ YOE8+ years industry experience with 2+ years datacenter commissioning; ANSI/ISO Cx credentials; technical datacenter MEP knowledge; project management and client-facing skills; ability to travel ~50% and climb/lift; valid driver’s license.
Microsoft Office
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