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3,797 customer experience manager jobs at 1,448 companies in Berkeley, CA

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Customer Experience Manager
San Francisco, California, United States
$125k-$240k/yr OnsiteFull Time
Sesame
Sesame: Designing wearable computers with lifelike voice-driven AI agents.
5+ YOE2+ Mgmt5+ years customer support; 2+ years in a lead/management role; experience with Zendesk/Intercom; consumer software/hardware; build knowledge bases and self-service tools; work with outsourced vendors.
Zendesk, Intercom
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Customer Experience Manager
Menlo Park, California, United States
$150k-$190k/yr OnsiteFull Time
Develop Health
Develop Health: Automates medication access and prior authorizations using generative AI.
3+ YOE3–7+ years in customer-facing roles; strong analytics and communication skills; startup or healthcare experience preferred.
SQL
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Customer Experience Manager
New York or San Francisco
$115k-$170k/yr HybridFull Time
Casap
Casap: Builds an AI-native disputes automation and fraud prevention platform for financial institutions.
Experience owning client support, investigating issues and logs, producing high-signal handoffs to engineering, delivering client training, strong written communication, and structured problem-solving in an early-stage environment.
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Customer Experience Manager
Emeryville, California, United States
$22-$25/hr OnsitePart Time
Michaels
Michaels: Retail chain for arts, crafts, and custom framing supplies.
Lead front-end operations and omnichannel processes, ensure SOP compliance, manage inventory/shrink and safety, perform cash reconciliation, train and coach team, support custom framing; retail management experience preferred.
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3w
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Customer Experience Manager, Money
Westlake or Denver or Menlo Park or New York or Bellevue or Washington or Chicago or Lake Mary or Clearwater or Gainesville
$97k-$114k/yr OnsiteFull Time
Robinhood
RobinhoodNASDAQ: HOOD: Provides a commission-free platform for investing and financial services.
Experienced banking/credit leader with subject-matter expertise in banking, credit, and money movement; strong people leadership, coaching, change management, communication, and problem-solving skills.
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Manager, Customer Experience Technology
Bellevue or Chicago or San Francisco or Washington or California or Colorado or Illinois or New York or Washington
$182k-$281k/yr HybridFull Time
Okta
OktaNASDAQ: OKTA: Provide secure identity management and authentication for enterprises.
3+ Mgmt3+ years managing software engineering/analyst teams, deep Salesforce (Service/Experience/Marketing/Communities) expertise, SaaS/PaaS experience (Salesforce, Workday, NetSuite, Anaplan, Xactly, Boomi), Agile delivery, bachelor's in CS or related.
Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, Salesforce Communities, Workday, NetSuite, Anaplan, Xactly, Boomi
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1w
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Senior Manager, Customer Experience, Ever - SF
San Francisco or Los Angeles
$110k-$140k/yr OnsiteFull Time
Ever
Ever: Operates an AI-native retail platform for electric vehicles.
5+ YOE5+ years customer experience leadership, ticketing/CRM configuration, cross-functional partnership, data-driven reporting, people management and occasional travel between hubs.
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Head of Customer Experience
San Francisco, California, United States
$145k-$190k/yr OnsiteFull Time
Parafin
Parafin: Embedded financial infrastructure for small business platforms.
10+ YOE5+ Mgmt10+ years in customer support/experience with 5+ years managing managers; experience scaling CX, deploying AI/automation, owning CX metrics, and partnering cross-functionally; Zendesk experience preferred.
Zendesk
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Customer Experience Program Manager - EPIC Lab
Santa Clara, California, United States
$154k-$212k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
5+ YOEBachelor's degree (or equivalent), 5+ years in customer experience/program management/operations, experience in customer-facing tech or lab environments, strong organization, communication, and coordination skills.
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4w
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Customer Experience Manager -San Jose
San Jose, California, United States
$70k-$88k/yr OnsiteFull Time
Lumenis
Lumenis: Manufacturer of energy-based medical devices for aesthetics and vision.
3+ YOE3+ years in customer success/account management or similar, strong relationship and communication skills, ability to manage priorities, collaborative problem-solver, bachelor's degree or equivalent; experience in medical devices or healthcare preferred.
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Leader, Customer Experience
Tracy, California, United States
$80k-$109k/yr OnsiteFull Time
RH
RHNYSE: RH: Luxury home furnishings retailer operating design galleries and restaurants.
4+ YOE4+ years customer-facing experience required; 1+ years leadership preferred. Proficiency with Mac/Dell operating systems, PC applications and order management software. Strong communication, leadership, organization, and flexibility to work evenings, weekends and holidays.
Mac, Dell Operating Systems, PC applications, order management software
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
Accenture
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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Customer Experience Coordinator
Dublin, California, United States
$18-$18/hr OnsitePart Time
The TJX Companies
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; strong customer service, merchandising, coaching, and organizational skills; able to work flexible schedule including nights and weekends.
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3w
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Staff Customer Experience Professional
San Diego or Mountain View or Frisco or Atlanta
OnsiteFull Time
Intuit
IntuitNASDAQ: INTU: Provides financial software for accounting, tax, and personal finance.
8+ YOEBA/BS or equivalent required; 8+ years experience in customer experience, service design, customer success or product management for service offerings; strong strategic, analytical, communication, and cross-functional leadership skills; MBA preferred.
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1w
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Customer Experience and Service Ops Manager
Fremont, California, United States
OnsiteFull Time
AMAX
AMAXTaiwan Stock Exchange: 6933: Designs and manufactures GPU-accelerated AI and HPC computing infrastructure.
3+ YOECollege educated with 3+ years customer-facing experience, strong interpersonal, communication, problem-solving, project management, and conflict resolution skills; contract review experience a plus.
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2mo
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Head of Customer Experience
San Francisco or Seattle or Portland or New York
$150k-$170k/yr RemoteFull Time
Found
Found: Banking and tax automation for the self-employed workforce.
7+ YOE7+ Mgmt7+ years managing a customer support team in startup/technical environments; leadership, hiring, training, performance management; cross-functional collaboration; analytics and AI interest; distributed team management.
CRM, Analytics, AI tools
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1w
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Director, Semiconductor Customer Experience Vertical
Oregon or San Francisco or Hillsboro
$124k-$180k/yr RemoteFull Time
Thermo Fisher Scientific
Thermo Fisher ScientificNYSE: TMO: Sells equipment and chemicals for scientific research and healthcare.
6+ YOEAdvanced degree +6 years or Bachelor's +8 years in customer experience; experience with CRM and feedback systems, change management, analytics, continuous improvement, and leading in a matrix; travel 25–50%.
AI, CRM, enterprise feedback management systems, PPI, Six Sigma
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
Notion
Notion: Provides a unified workspace for notes, documents, and project management.
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
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4d
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Manager, Consumer Experience
San Leandro, California, United States
$131k-$145k/yr OnsiteFull Time
Torani
Torani: Manufacturer of flavoring syrups and sauces for beverages.
8+ YOE8+ years in customer experience/contact center operations, experience with outsourced contact center partners, strong communication, analytics, and ability to lead cross-functional CX initiatives.
Salesforce Service Cloud, Zendesk, Five9
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2mo
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Director, Customer Experience
San Francisco, California, United States
$224k-$252k/yr OnsiteFull Time
Discord
Discord: A platform providing voice, video, and text communication services.
10+ YOE5+ Mgmt10+ years in customer support/experience; 5+ years leading global CX teams; experience transforming CX at scale; strong leadership and analytics; collaboration with product/engineering/finance/legal.
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