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40 escalation engineer jobs at 29 companies in Concord, CA

2d
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Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
ZEISS
ZEISS: Produces high-precision optical systems and optoelectronic technologies.
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
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3d
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
Freshworks
FreshworksNASDAQ: FRSH: Provides cloud-based customer support and IT management software.
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
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1mo
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Staff Manufacturing Engineer
Milpitas, California, United States
$112k-$168k/yr OnsiteFull Time
Onto Innovation
Onto InnovationNYSE: ONTO: Provides metrology and inspection solutions for semiconductor manufacturers.
10+ YOEBachelor's in engineering/physics with 10+ years in semiconductor capital equipment; strong hands-on troubleshooting; experience in sustaining engineering, manufacturing operations, and technical escalation; strong systems engineering and root cause analysis
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1mo
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yr HybridFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides edge-to-cloud IT infrastructure and platform services.
Bachelor's in EE/Networking or related; significant advanced networking and escalation engineering experience; deep hands-on knowledge of Juniper/HPE platforms; ability to analyze support-case data and influence product and engineering decisions.
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, SRX Firewalls, SASE/SSE, Session Smart Router, SD-WAN, Apstra, Junos, Junos EVO, Mist, Jira, Confluence
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1mo
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Equipment Engineer
Reno or San Francisco or Singapore
OnsiteFull Time
Amperesand
Amperesand: Manufactures solid-state transformers for AI data centers and grids.
3+ YOEBachelor's or Master's in engineering, 3+ years in automated high-volume manufacturing, proficiency in root-cause analysis and continuous improvement, ability to read electrical/mechanical schematics, lead cross-functional projects, support 24/7 escalations.
Fanuc, Ignition, FactoryTalk, TIA Portal, SolidWorks, CATIA, NX, Creo, MES, SCADA, PLC
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1mo
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina
$120k-$275k/yr RemoteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides global edge-to-cloud technology solutions and IT infrastructure services.
Bachelor's in a technical field; significant advanced networking and escalation engineering experience; deep Juniper/HPE networking knowledge; ability to analyze support data and drive serviceability improvements.
Apstra, Junos, Junos EVO, Mist, AIOps, Jira, Confluence
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1mo
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Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
Eightfold.ai
Eightfold.ai: AI-native platform for talent management and workforce optimization.
7+ YOE7+ years engineering experience, strong backend skills (Java, Python, Scala), distributed systems, enterprise escalations, system design, APIs and data pipelines, frontend experience (React, Angular), cloud (AWS/GCP/Azure), mentoring skills.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
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1w
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Product Engineer
Milpitas, California, United States
$118k-$200k/yr OnsiteFull Time
KLA
KLANASDAQ: KLAC: Provides process control and yield management for semiconductor manufacturing.
5+ YOEDesign and optimize product serviceability, reduce cost-of-service, support product lifecycle from NPI to obsolescence, and provide technical escalation and training; doctorate/master's/bachelor's with corresponding experience required.
Merlin, Solution Point
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3d
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Global Product Support Engineer 4
Fremont, California, United States
$104k-$231k/yr OnsiteFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
8+ YOEBS/AS in Electrical or Mechanical Engineering (Bachelor's preferred), typically 8+ years semiconductor equipment experience, field service and customer support experience, ability to lead escalations and technical investigations, travel ~50% annually.
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2w
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Sr. Engineer II, Sensor - Sensor Performance Engineering (Hybrid)
Sunnyvale or Austin or Redmond
$160k-$250k/yr HybridFull Time
CrowdStrike
CrowdStrikeNASDAQ: CRWD: Provides cloud-native endpoint protection and cybersecurity services.
10+ YOE10+ years Windows kernel/kernel-mode or deep systems engineering; expert with WPA/xperf/ETW/WPP/ETL analysis; strong Windows kernel API knowledge; experience with large-scale performance investigations and customer escalations.
Windows Performance Analyzer (WPA), xperf, ETW, WPP, ETL, ETWReader, SQL Server, AnyConnect
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1d
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Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Provide technical support, escalations, installations, troubleshooting, system performance reporting, and documentation for customer equipment.
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3d
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Global Product Support Engineer 4
Fremont, California, United States
$104k-$231k/yr OnsiteFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Manufacturing equipment used to fabricate advanced semiconductor microchips.
8+ YOEBS/AS in EE/ME preferred, typically 8+ years semiconductor equipment and field support experience, strong troubleshooting, escalation, customer-facing and technical leadership skills.
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3w
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Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
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3mo
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Hardware Development Engineer - EC2 Networking and Outpost hardware team, Hardware Engineering Services
Cupertino, California, United States
$136k-$213k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
3+ YOEBS in EE/CE/CS; 3+ years in server/storage design; 3+ years in spec/design/test; 1+ year customer escalations; cross-functional collaboration.
BIOS, BMC, PCIe, Memory, Storage, Thermal, Server Design
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1mo
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Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
Eightfold
Eightfold: A global AI-native enterprise talent platform serving large enterprise customers.
7+ YOE7+ years software engineering experience, strong backend skills (Java/Python/Scala), distributed systems and system design expertise, experience with enterprise customer escalations, frontend experience (React/Angular), cloud (AWS/GCP/Azure) familiarity, and mentoring ability.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
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1mo
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Customer Support Engineer
San Francisco, California, United States
$120k-$160k/yr HybridFull Time
Metriport
Metriport: Provides an open-source API for healthcare data interoperability.
3+ YOE3+ years in technical/developer support or software engineering; experience shipping production code, APIs/webhooks, high-volume ticket triage, debugging and escalation; building support tooling/runbooks; strong communication and problem-solving.
FHIR, HL7, SMART on FHIR, Pylon
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1mo
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Software Engineer - Customer Escalations - C++
Mountain View or United States
$120k-$200k/yr HybridFull Time
Omnissa
Omnissa: Provides AI-driven digital workspace and endpoint management software solutions.
3+ YOERequires U.S. citizenship and residence in the U.S.; 3+ years software engineering experience in customer engineering/support; expertise in C++, Python, PowerShell; experience with virtualization/cloud (vSphere, AWS, Azure), Windows/Linux, Active Directory, DNS, debugging tools and root-cause analysis; strong communication and teamwork.
C++, Python, PowerShell, WinDbg, Wireshark, vSphere, AWS, Azure, Horizon, Active Directory, DNS, Git, Perforce, JIRA, Jenkins
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3w
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Foundry Support Desk Engineer
Houston or New York City or San Francisco or Seattle
$80k-$100k/yr OnsiteFull Time
Nscale
Nscale: Vertically integrated AI infrastructure provider for high-performance computing.
2+ YOE2+ years with Foundry or similar platforms, hands-on Spark and data-pipeline troubleshooting, experience with support triage/escalation, strong written and verbal communication, and documentation skills.
Foundry, Spark, Palantir
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1d
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Senior IT Support Engineer
Mountain View, California, United States
$80k-$100k/yr OnsiteFull Time
Commure
Commure: AI-powered software platform for healthcare workflow and administrative automation.
5+ YOE5+ years IT experience as a top-level escalation point; deep hands-on admin of Okta, Google Workspace, Jamf Pro, Rippling, 1Password and Jira Service Management; Notion documentation; automation with Zapier; mentoring and process ownership.
Okta, Google Workspace, Jamf Pro, Rippling, 1Password, Jira Service Management, Notion, Zapier, Slack
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2w
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Network Production Engineering Lead
San Francisco, California, United States
$200k-$291k/yr OnsiteFull Time
Fluidstack
Fluidstack: Provides high-performance cloud GPU infrastructure for AI development.
Proven leadership in network operations for large fabrics, automated remediation, fabric telemetry analysis, on-call program management; experience with AI/HPC fabrics and vendor escalation a plus.
InfiniBand, RoCE
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