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38 escalation engineer jobs at 27 companies in Berkeley, CA

1mo
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Senior Escalation Engineer
Sunnyvale, California, United States
$105k-$135k/yr OnsiteFull Time
Ooma
OomaNYSE: OOMA: Provides cloud-based phone and security services for businesses and homes
8+ YOE8+ years with VoIP, telecommunication support; strong SIP, PCAP, diagnostics; hands-on troubleshooting across voice, alarm signaling, and modem technologies; cross-functional collaboration with engineering.
VoIP, SIP, PCAP, Signaling logs, modem technologies
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1mo
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Staff Manufacturing Engineer
Milpitas, California, United States
$112k-$168k/yr OnsiteFull Time
Onto Innovation
Onto InnovationNYSE: ONTO: Provides metrology and inspection solutions for semiconductor manufacturers.
10+ YOEBachelor's in engineering/physics with 10+ years in semiconductor capital equipment; strong hands-on troubleshooting; experience in sustaining engineering, manufacturing operations, and technical escalation; strong systems engineering and root cause analysis
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2mo
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Mechanical Engineer
Santa Clara, California, United States
$124k-$171k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Doctorate in Mechanical Engineering or related field (GPA ≥3.5), strong CAD (NX/UG) and FEA/thermal/flow analysis skills, prototype testing experience, and ability to support manufacturing and field escalations.
NX, UG
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1mo
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yr HybridFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides edge-to-cloud IT infrastructure and platform services.
Bachelor's in EE/Networking or related; significant advanced networking and escalation engineering experience; deep hands-on knowledge of Juniper/HPE platforms; ability to analyze support-case data and influence product and engineering decisions.
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, SRX Firewalls, SASE/SSE, Session Smart Router, SD-WAN, Apstra, Junos, Junos EVO, Mist, Jira, Confluence
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3w
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Equipment Engineer
Reno or San Francisco or Singapore
OnsiteFull Time
Amperesand
Amperesand: Manufactures solid-state transformers for AI data centers and grids.
3+ YOEBachelor's or Master's in engineering, 3+ years in automated high-volume manufacturing, proficiency in root-cause analysis and continuous improvement, ability to read electrical/mechanical schematics, lead cross-functional projects, support 24/7 escalations.
Fanuc, Ignition, FactoryTalk, TIA Portal, SolidWorks, CATIA, NX, Creo, MES, SCADA, PLC
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina
$120k-$275k/yr RemoteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides global edge-to-cloud technology solutions and IT infrastructure services.
Bachelor's in a technical field; significant advanced networking and escalation engineering experience; deep Juniper/HPE networking knowledge; ability to analyze support data and drive serviceability improvements.
Apstra, Junos, Junos EVO, Mist, AIOps, Jira, Confluence
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Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
Eightfold.ai
Eightfold.ai: AI-native platform for talent management and workforce optimization.
7+ YOE7+ years engineering experience, strong backend skills (Java, Python, Scala), distributed systems, enterprise escalations, system design, APIs and data pipelines, frontend experience (React, Angular), cloud (AWS/GCP/Azure), mentoring skills.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
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3w
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Customer Reliability Engineer
Austin or San Francisco
HybridFull Time
Cloudflare
CloudflareNYSE: NET: Provides security and performance services for internet properties.
5+ YOE5+ years SRE/escalation/systems engineering experience with 2+ years customer-facing work; strong networking and security knowledge, observability tooling, scripting (Bash/Python), incident management, and excellent communication.
Wireshark, tcpdump, Kibana, Elasticsearch, Grafana, Bash, Python, curl, dig, git, traceroute, mtr, strace, ss, SQL, PromQL, Terraform, Pulumi, Kubernetes, Docker, HTML, JavaScript, Workers, Pages, R2, D1
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3d
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Product Support Engineer 3
Oregon or Arizona or Fremont
OnsiteFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
5+ YOEExperience with etch tools (e.g., 2300e, Sense.i), ability to travel up to 30% domestic/international, read electrical/mechanical schematics, use data analysis and office software, and provide escalation support.
Control Works, IOC, SIOC, EIOC, Tool Platform SW Package, data analysis tools, word processing, spreadsheet, presentation software
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3d
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hardware qual engineer level 2
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Experience qualifying and integrating R&D modules and subsystems, defining and executing qualification and calibration plans, tool build and integration expertise, and debugging to third-level escalation.
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1w
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Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
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3mo
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Hardware Development Engineer - EC2 Networking and Outpost hardware team, Hardware Engineering Services
Cupertino, California, United States
$136k-$213k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
3+ YOEBS in EE/CE/CS; 3+ years in server/storage design; 3+ years in spec/design/test; 1+ year customer escalations; cross-functional collaboration.
BIOS, BMC, PCIe, Memory, Storage, Thermal, Server Design
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1mo
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Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
Eightfold
Eightfold: A global AI-native enterprise talent platform serving large enterprise customers.
7+ YOE7+ years software engineering experience, strong backend skills (Java/Python/Scala), distributed systems and system design expertise, experience with enterprise customer escalations, frontend experience (React/Angular), cloud (AWS/GCP/Azure) familiarity, and mentoring ability.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
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Customer Support Engineer
San Francisco, California, United States
$120k-$160k/yr HybridFull Time
Metriport
Metriport: Provides an open-source API for healthcare data interoperability.
3+ YOE3+ years in technical/developer support or software engineering; experience shipping production code, APIs/webhooks, high-volume ticket triage, debugging and escalation; building support tooling/runbooks; strong communication and problem-solving.
FHIR, HL7, SMART on FHIR, Pylon
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3w
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Software Engineer - Customer Escalations - C++
Mountain View or United States
$120k-$200k/yr HybridFull Time
Omnissa
Omnissa: Provides AI-driven digital workspace and endpoint management software solutions.
3+ YOERequires U.S. citizenship and residence in the U.S.; 3+ years software engineering experience in customer engineering/support; expertise in C++, Python, PowerShell; experience with virtualization/cloud (vSphere, AWS, Azure), Windows/Linux, Active Directory, DNS, debugging tools and root-cause analysis; strong communication and teamwork.
C++, Python, PowerShell, WinDbg, Wireshark, vSphere, AWS, Azure, Horizon, Active Directory, DNS, Git, Perforce, JIRA, Jenkins
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1w
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Foundry Support Desk Engineer
Houston or New York City or San Francisco or Seattle
$80k-$100k/yr OnsiteFull Time
Nscale
Nscale: Vertically integrated AI infrastructure provider for high-performance computing.
2+ YOE2+ years with Foundry or similar platforms, hands-on Spark and data-pipeline troubleshooting, experience with support triage/escalation, strong written and verbal communication, and documentation skills.
Foundry, Spark, Palantir
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6d
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Manager, Technical Support Engineer
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
CoreWeave
CoreWeaveNASDAQ: CRWV: Cloud platform providing GPU-accelerated infrastructure for AI workloads.
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
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1mo
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Technical Support Engineer - Tier 3
Sydney or Melbourne or San Francisco or London or United States
HybridFull Time
Deputy
Deputy: Workforce management software for scheduling and managing hourly employees.
5+ YOE5+ years supporting SaaS platforms; strong troubleshooting across APIs, integrations and web technologies; experience with REST APIs, JSON, JavaScript, log analysis and browser developer tools; excellent communication and escalation management.
REST APIs, JSON, JavaScript, Browser Developer Tools
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2d
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Senior Director of Engineering, GCE Core Virtualization
Seattle or Kirkland or Sunnyvale
$364k-$510k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
15+ YOEBachelor's in CS/Engineering or equivalent, 15+ years software engineering leadership, experience with cloud platforms and large-scale infrastructure, customer escalation management, strong communication and critical thinking.
Google Cloud Platform
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1w
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Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs GPU-accelerated computing and artificial intelligence hardware.
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems/manufacturing or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, experience with server/rack/GPU/integration and escalation management.
Linux
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